STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

IT Vendor Manager

Information Technology Manager 1 (Hybrid)

Recruitment #230201-1561MP-001

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Introduction



Are you an IT leader looking for a new challenge?  If so, we encourage you to discover this opportunity!

The State of Connecticut Department of Administrative Services (DAS) Bureau of Information Technology Solutions (BITS) Vendor Management Office is seeking a motivated and well-organized IT Vendor Manager (IT Manager 1) to support the Department of Social Services (DSS) CT Medicaid Enterprise Technology System (CT METS) program.

WHAT WE CAN OFFER YOU

THE ROLE

The Vendor Management Office, within the Agency Success division of DAS BITS, is responsible for the oversight and management of vendors that provide technology hardware, software, solutions, and consultation services to the agencies supported by DAS BITS.

In this position, the incumbent will play a key role in the management, oversight, and success of the CT METS program.  CT METS is a large-scale, statewide information technology and business process improvement program that aims to streamline business processes through the use of state-of-the-art technology while improving services and outcomes for Connecticut residents served by Medicaid and other benefit programs managed by the Department of Social Services.

The IT Vendor Manager shall be responsible for actively engaging with, managing, and monitoring all vendors of the CT METS program throughout the contract lifecycle to help control project costs, mitigate risks, protect the interests of the agency, hold vendors accountable, and ensure the overall success of the project.  During the procurement and contracting phases of the project lifecycle, the IT Vendor Manager will work with project managers, business, and IT leaders to help write requests for proposals, evaluate prospective vendors, identify key performance indicators, develop service level expectations and associated penalties, and assist with negotiating contracts, escalations and conflicts.

Please see the addendum for additional information.

POSITION HIGHLIGHTS
  • Monday - Friday
  • Full-time (40 hours per week)
  • First shift
  • Location:  55 Farmington Ave in Hartford, CT
  • Hybrid work environment (on-site and remote work)
View the video below to learn what it's like to be part of this new BITS team!

Selection Plan

To Apply:

  • In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.
  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
  • Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.
FOR ASSISTANCE IN APPLYING:

Important Information After You Apply:

  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
  • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
Connect With Us:

Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact Frank DeCusati at frank.decusati@ct.gov or 860-713-5176.

PURPOSE OF JOB CLASS (NATURE OF WORK)

Within a state agency information technology division, this class is accountable for the management and direction of information systems, applications development, systems maintenance, and similar information technology functions as well as technical and support staff.

EXAMPLES OF DUTIES

  • Provides technical assistance, training, and advice to agency staff on the preparation and submission of IT procurement requests
  • Works with key stakeholders from state agencies and federal partners to obtain quotes and management approval for procurement of IT services
  • Analyzes and provides feedback on agency contractual agreements to ensure compliance with state and agency procurement policies, federal requirements, service partners, and vendors
  • Develops custom statements of work for complex IT procurements
  • Prepares and processes financial approvals and vendor invoices for IT procurements
  • Manages and tracks progress of initial procurements and renewals and reports status to key stakeholders
  • Works with key stakeholders to negotiate and resolve vendor issues when conflicts or service level failures arise
  • Participates in policy discussions and recommends policy or procedural changes to improve efficiency and effectiveness
  • Provides ad hoc reports or interprets standard reports and creates dashboards as required for state staff and partners
  • Maintains internal procurement, contract, and vendor management solutions
  • Works independently to analyze available information, draw conclusions and understandings and present such conclusions to senior management
  • Performs related duties as required

KNOWLEDGE, SKILL AND ABILITY

  • Plan and Deploy for Business Results, which includes the ability to develop and implement business plans, IT plans, budget plans, and human resource plans in order to maximize budget allocations, technology, personnel and other resources to achieve agency and program goals.
  • Lead Change, which includes innovation, the ability to be a creative problem solver and a strategic thinker, and the ability to recognize and develop opportunities to grow and develop information technology services in response to customers and a changing work environment.
  • Focus on Results and Quality, including exercising and promoting accountability, and the ability to analyze surveys, financial and other data, and use strategic planning and performance measurement techniques to continuously improve performance and maintain competitiveness.
  • Understand Customers and Markets, which includes the ability to establish customer satisfaction and loyalty, forecast and conduct market analyses, keep ahead of industry trends and incorporate “best practices” into information technology operations.
  • Lead People, including the ability to resolve conflict, communicate effectively, coach and train employees, recognize performance, and foster diversity and teamwork.
  • Build Coalitions, including the ability to explain and advocate facts and ideas in a convincing manner, to negotiate with individuals and groups internally and externally, to gain cooperation from others, and to identify the internal and external politics that impact the work of the organization.
  • Business Knowledge, including knowledge of the technical, professional, procedural and legal requirements of the specific information technology area.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Ten (10) years of experience in computer or network administration, architecture, operations, production control, systems development, information technology analysis and planning.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Three (3) years of the General Experience must have been in a lead capacity.
NOTE: For state employees this is interpreted to be at the level of an Information Technology Analyst 3.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training in computer science, management information systems or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s degree.
  • A Master’s degree in computer science, management information systems or a closely related field may be substituted for one (1) additional year of the General Experience.
  • For state employees four (4) years of experience as a Computer Operations Supervisor may be substituted for the Special Experience.

PREFERRED QUALIFICATIONS

  • Experience developing and managing IT vendor procurement documents for Information Technology (IT) projects
  • Experience with procurement process which includes initial requisition, selecting vendors, negotiations, and payment
  • Experience communicating with stakeholders and vendors through verbal and written correspondence
  • Experience managing vendor performance with service level agreements (SLA) and key performance indicators (KPI)
  • Experience interpreting and applying statutes, regulations, policies, and procedures
  • Experience prioritizing workload and meeting deadlines

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.




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