STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Digital Product Manager

Information Technology Manager 3 (Hybrid)

Recruitment #230131-1563MP-001

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Introduction


Are you a Digital Product Manager looking for a new role to make a positive impact across CT? 
If so, read below & apply today! 
 
The State of Connecticut, Department of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS), is now accepting applications for an exciting Digital Product Manager (Information Technology Manager 3) opportunity in Hartford, CT. 
 
AS A NETWORK ADMINISTRATOR WE CAN OFFER YOU:
  • Industry leading health benefits, including medical and dental coverage
  • Competitive starting salary and structure 
  • Extensive pension plan and supplemental retirement offerings
  • Paid time off
  • Professional growth and development opportunities
  • Culture that encourages work-life balance
THE ROLE: You will be responsible for envisioning and strategically planning our roadmaps and delivering measurable and recognizable value. With a team of product owners, business analysts and project delivery experts, your team will lead cross-functional teams focused in driving the end-to-end product lifecycle for features and products improving the State's online experience.  In addition to leading the team, your role is to ensure our products and services achieve success for agencies and residents, delivering products users love, need, and use. 

Furthermore, the Digital Product Manager will be expected to run with the Governor’s digital vision and own outcomes through driving programmatic success.  Doing so will create equitable outcomes across broad swaths of residents and vulnerable populations in the State of Connecticut.  Investments in a digital government will be made in nearly every sector of Connecticut including economic development, workforce development, healthcare services, education, childcare, and transportation. Reporting directly to the Director of Digital Government and Operational Excellence (DGOE), you will be an active member of the DGOE leadership team, performing duties in a managerial capacity.

POSITION HIGHLIGHTS:
  • Monday-Friday
  • Full-time (40 hours/week)
  • 1st Shift 
  • Hybrid telework schedules available 
ABOUT US: The State of Connecticut is undergoing a strategic optimization of our Information Technology (IT) resources, to deliver enterprise-wide services, in more efficient and innovative ways. We are setting trends, not following them. As part of these efforts, the Department of Administrative Services Bureau of Enterprise Systems and Technology (DAS BEST) is joining forces with the majority of Executive Branch, Agency IT organizations, to form a new, centralized team under the Bureau of Information Technology Solutions (Bits).

View the video below to learn what it's like to be part of this new BITS team!
  

Selection Plan

TO APPLY:
  • In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.
  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
  • Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.
FOR ASSISTANCE IN APPLYING:
IMPORTANT INFORMATION AFTER YOU APPLY:
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
  • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
CONTACT US:
  • Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. 
  • Should you have any questions pertaining to this recruitment, please contact faith.macdonald@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

Within a state agency information technology division, these classes are accountable for the management and direction of information systems, applications development, systems maintenance, and similar information technology functions as well as technical and support staff.

EXAMPLES OF DUTIES

  • Managing a team of Product Owners, Business Analysts, Scrum Master and Project Managers
  • Engaging with Agency business leaders and product stakeholders to deeply understand opportunities and value propositions
  • Translating opportunities into roadmaps into product requirements/user stories and acceptance test criterion
  • Prioritizing Product backlogs to maximize time to value balanced across our three primary value streams (citizens, State agencies, digital ecosystem)
  • Managing iterative delivery using of productivity and analysis tools – JIRA, Google Analytics, Git Repository, Microsoft Teams, Confluence
  • Establishing continuous improvement/continuous delivery pipeline to continually improve products post-launch based on customer satisfaction
  • Analyzing and identifying risks and blockers using data you have gathered, experience, and insight to spot planning and delivery risks
  • Providing expert insight and advice during the project setup process, including managing demand and ensuring resources are available to deliver
  • Assembling and managing multidisciplinary teams including User Experience (UX), content, research, and development
  • Managing a portfolio of more than five enterprise, customer-facing projects and related reporting
  • Managing portfolio timelines, resource needs, funding needs, dependencies
  • Identifying, capturing, and managing inter-project dependencies
  • Establishing regular cadence of using and embedding user research into product priorities
  • See other examples of duties here

KNOWLEDGE, SKILL AND ABILITY

· Plan and Deploy for Business Results, which includes the ability to develop and implement business plans, IT plans, budget plans, and human resource plans in order to maximize budget allocations, technology, personnel and other resources to achieve agency and program goals.

· Lead Change, which includes innovation, the ability to be a creative problem solver and a strategic thinker, and the ability to recognize and develop opportunities to grow and develop information technology services in response to customers and a changing work environment

· Focus on Results and Quality, including exercising and promoting accountability, and the ability to analyze surveys, financial and other data, and use strategic planning and performance measurement techniques to continuously improve performance and maintain competitiveness

· Understand Customers and Markets, which includes the ability to establish customer satisfaction and loyalty, forecast and conduct market analyses, keep ahead of industry trends and incorporate “best practices” into information technology operations.

· Lead People, including the ability to resolve conflict, communicate effectively, coach and train employees, recognize performance, and foster diversity and teamwork.

· Build Coalitions, including the ability to explain and advocate facts and ideas in a convincing manner, to negotiate with individuals and groups internally and externally, to gain cooperation from others, and to identify the internal and external politics that impact the work of the organization.

· Business Knowledge, including knowledge of the technical, professional, procedural and legal requirements of the specific information technology area.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Ten (10) years of experience in computer or network administration, architecture, operations, production control, systems development, information technology analysis and planning.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been in a managerial capacity.

Note: For State Employees, this is interpreted to be at the level of an Information Technology Manager 2.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training in computer science, management information systems or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s Degree.

2. A Master’s Degree in computer science, management information systems or a closely related field may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

  • Experience managing and reporting development of a portfolio of products. 
  • Experience creating product vision, strategy and related road maps.
  • Experience managing project workstreams.
  • Experience building and mentoring a team.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.





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