Connecticut StateDepartment of Administrative Services

Regional Long Term Care Ombudsman (40 Hour)

Recruitment #220915-6779FP-001


The State of Connecticut, Department of Aging and Disability Services (ADS) is recruiting for a Regional Long Term Care Ombudsman. This position will be accountable for providing advocacy services to represent the interests of and resolve problems for residents of long-term care facilities and serve as a focal point for advocacy related to long term services and supports and quality of care on behalf of the residents.

The Mission of the Department of Aging and Disability Services is to maximize opportunities for the independence and well-being of people with disabilities and older adults in Connecticut. Our programs, policies and practices are designed to: 

  • Deliver aging and disability services responsive to the needs of Connecticut citizens
  • Provide leadership on aging and disability issues statewide
  • Provide and coordinate aging and disability programs and services in the areas of employment, education, independent living, accessibility and advocacy
  • Advocate for the rights of Connecticut residents with disabilities and older adults
  • Serve as a resource on aging and disability issues at the state level
Are you interested in joining us as a Regional Long Term Care Ombudsman? We encourage you to apply today! This is a full-time, 40 hours per week position, with a Monday-Friday schedule.  The typical work schedule will be from 8:00am to 4:00pm, Monday through Friday. This position will be located in our offices in Manchester, at 699 East Middle Turnpike.

Although the current vacancy will be in our Manchester Office, we have anticipated openings for our offices in Bridgeport, Hartford, Middletown, New Britain, New Haven, and Waterbury.

As a State employee, you have available a competitive benefits plan that includes excellent healthcare coverage, generous leave policies, a retirement plan, and more. We encourage a healthy work/life balance to all employees.

Selection Plan

This recruitment may be used for multiple agency locations that are listed in the 'Introduction' section. Applicants must select the location they are interested in on their application, in order to be considered for that location. Failure to select the location may remove your consideration for that vacancy. 

This position may be subject to Federal requirements for COVID-19 Vaccination Immunization.

To Apply:
  • In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening. The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • You must specify your qualifications on your application. You will be unable to make revisions once you submit your application for this posting to the JobAps system.
  • In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to
  • This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules.
Important Next Step Information for After You Apply:
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
  • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
  • Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at
Connect With Us:
  • Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process.
  • Updates will be available through your JobAps portal account. If you have any questions pertaining to this recruitment please contact Joseph K. Fried at, 860-924-7053.
Please visit our 'Applicant Tips on How to Apply' page.


In the Department of Aging and Disability Services, this class is accountable for providing advocacy services to represent the interests of and resolve problems for residents of long term care facilities and serve as a focal point for community advocacy on behalf of residents.


Provides regional advocacy services for residents of long term care facilities in accordance with policies established by agency and State Long Term Care Ombudsman; identifies, investigates and resolves complaints made by or on behalf of residents of long term care facilities; advocates on behalf of long term care residents to resolve problems; represents residents’ interests before governmental agencies and legislature in consultation with State Long Term Care Ombudsman; seeks administrative, legal and other remedies to protect residents’ interests; analyzes, comments on, monitors and supports public participation in development and implementation of federal, state and local laws related to long term care services; directs activities of regional volunteer resident advocate program; recruits, trains, assigns and supervises volunteer staff; speaks before groups regarding volunteer services and program goals and objectives; prepares and conducts public education programs and in-service training program for resident care staff; maintains relationships with agencies which can assist residents; supports development of resident and family councils; directs or performs collection, management and analysis of program data and information to identify trends in residents’ needs and issues where broader statewide program initiatives, advocacy or management are needed; completes written evaluations of all cases; maintains records; generates reports; performs related duties as required.


Knowledge of the aging process; knowledge of and ability to apply relevant state and federal laws, statutes and regulations; knowledge of problems of the aged and/or disabled residing in community and long term care facilities; knowledge of community resources and agencies dealing with problems of the elderly and disabled; knowledge of training methods and techniques; knowledge of volunteer management theory; knowledge of public relations principles and practices; considerable interpersonal skills; considerable oral and written communication skills; ability to negotiate problem resolutions for clients and assist clients to speak for their own interests; ability to recruit, select, train, supervise and support volunteers and evaluate staff and volunteer performance; ability to coordinate activities of a regional program; ability to identify trends in client needs through review of program data and identify issues where broader program initiatives and advocacy are needed; ability to provide training and technical assistance; supervisory ability.


Six (6) years of professional experience providing services to the elderly or persons with disabilities.


One (1) year of the General Experience must have been in the provision of advocacy services.


1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in counseling, gerontology, nursing or social work may be substituted for one (1) additional year of the General Experience.


  • Experience in community based long term services and supports for older adults and persons with disabilities
  • Experience in person-centered care planning 
  • Experience with level of care advocacy and least restrictive environment (Federal Olmstead Act)
  • Experience with involuntary transfer or discharge advocacy
  • Experience conducting a complaint investigation


Incumbents in this class are required to travel.


Incumbents in this class may be exposed to some communicable and/or infectious diseases and disagreeable conditions while investigating complaints.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.