STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Labor Department Associate Community Services Representative

Hybrid

Recruitment #220624-5243SH-001

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Introduction



Are you a DOL employee looking for the next step in your career?
 If so, we encourage you to apply!

The State of Connecticut, Department of Labor (DOL) is committed to protecting and promoting the interests of Connecticut workers. In order to accomplish this in an ever-changing environment, we assist workers and employers to become competitive in the global economy. We take a comprehensive approach to meeting the needs of workers and Department of Administrative Services Connecticut State employers, and other agencies that serve them. We ensure the supply of high-integrated services that serve the needs of our customers.

We are currently recruiting for two (2) Labor Department Associate Community Services Representative positions with additional vacancies anticipated in the near future.  These roles will work as a part of one of our units with the Unemployment Insurance (UI) Integrity Division. Telework is available for this hybrid role based on the telework guidelines and would be discussed further during the interview process. The first shift hours are 8:00 am to 4:30 pm.

The candidate appointed at Labor Department Associate Community Services Representative level must serve at least one year in that class performing work in the target area before qualifying for promotion to Labor Department Resource Associate. Appointment to Labor Department Resource Associate classification is contingent upon successful performance of duties and availability of funding.

Please see below to learn more about the different units within the UI Integrity Division!

The Unemployment Insurance (UI) Integrity Division’s overarching goal is to ensure the proper administration of the unemployment program in Connecticut. To support this goal, there are five areas within the division that are tasked with auditing various aspects of the program for quality and compliance: Benefit Payment Control Unit (BPCU), Benefit Accuracy Measurement (BAM), UI Operations/UI Tech, Agency Security and Tax Performance System (TPS). Our immediate vacancies are for the BPC Unit and a UI Tech.

The BPCU is responsible for the prevention, detection, and recovery of all UI overpayments. This includes but is not limited to auditing benefit payments for accuracy, investigating potential overpayments, identifying and preventing imposter claims and other types of fraud, and recovering overpaid benefits. 

BAM is responsible for examining a federally required sample of paid and denied UI claims for accuracy. This involves auditing every element of data associated with the identified paid or denied claim to determine whether the payment of denial of payment was proper.

The UI Operations/UI Tech is responsible for a number of specialized tasks requiring good analytical skills, including resolving claim issues that require specialized system action,  acting as administers for the State Information Data Exchange System (SIDES) and the agency’s banking vendors, and administering the TRA program.

Agency Security is responsible for the internal security program for UI. This includes auditing all areas within the program and having oversight of specialized areas such as the agency’s participation in the Treasury Offset Program (TOP).

TPS is responsible for reviewing the quality of revenue operations to strengthen the UI system. This involves auditing UI Tax functions for compliance, completing federal reports, and data validation.

We offer the same competitive benefits you are accustomed to, including health and dental insurance, a retirement plan, group life insurance, and other supplemental benefits. Paid time off is also offered, including 12 paid holidays per calendar year, in addition to vacation, sick and personal leave accruals. We encourage a healthy work/life balance to all employees.

We hope you take this opportunity to further your career!

Selection Plan

To apply:
In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

Interviews will be limited to candidates whose experience most closely meets the preferred qualifications, so please ensure that your application is complete and details your experience as outlined in this job posting. Please note: You will be unable to make revisions once you submit your application into the JobAps system.

Applications to this recruitment may be used for future vacancies in this job class.

The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.

In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.

Important Next Step Information for After You Apply:
Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency. Applicants must meet the minimum qualifications as indicated to apply for this position.
All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.
Due to the large volume of applications received, the Department of Administrative Services is unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account.

Connect With Us:
If you have any questions pertaining to this recruitment please contact Jasmyn Raymond at Jasmyn.Raymond@ct.gov and reference the recruitment number.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Labor this class is accountable for performing specialized client services in the areas of adjudications, career development counseling, apprenticeship and/or job training programs or a specialized Operational Support function.

EXAMPLES OF DUTIES

BPCU ACSR Duties include but are not limited to:

  • Conduct unemployment insurance overpayment audits
  • Finalize overpayment hearing cases received from Adjudications and Appeals
  • Conduct overpayment mail hearings
  • Manually enter and correct overpayment records
  • Process overpayment appeals
  • Act as a resource/mentor to BPCU CSR's and clerical staff
  • Answer phone and email inquiries on overpayments from both DOL staff and customers
  • Assist with or coordinate the Interstate Recovery Program
  • Detect, investigate, and process unemployment insurance overpayments caused by identity theft 
  • Analyze information in agency processing systems to determine suspicious activity or possible schemes against the UI system
  • Work with law enforcement on unemployment insurance overpayment cases referred for prosecution
  • Work with vendors and the Integrity Data Hub on detecting imposter claims
  • Conduct special investigations to detect industry-related or other patterns of individuals being paid improperly
UI Tech LD ACSR Duties include but are not limited to:
  • Process TRA and RTAA applications, including determining eligibility
  • Approve or deny extensions for TRA training enrollment deadlines
  • Issue TRA denials Establish TRA overpayments
  • Act as liaison to field staff for TRA program/questions
  • Coordinate Interstate TRA claims processing
  • Prepare and submit reports
  • Process various UI reports
  • Analyze and process requests for transfers of weeks of unemployment benefit payments
  • Work with unemployment benefit debit card vendor, claimants and agency staff on issues with cards and payments
  • Assist in resolving banking issues related to unemployment benefit payments
  • Function as a resource for 1099G questions
  • Act as business administrator for CTDOL’s SIDES system

Performs other related duties as required, more duties can be found here.

KNOWLEDGE, SKILL AND ABILITY

Considerable knowledge of a specialized area of Job Service, Unemployment Compensation or Employment and Training functions including pertinent laws, regulations, policies and procedures; knowledge of Job Service, Unemployment Compensation and Employment Training agency programs; knowledge of interviewing techniques and principles; knowledge of employment problems of special groups and behavioral problems hindering employment; interpersonal skills; oral and written communication skills; analytical skills; considerable ability to understand, apply and explain relevant laws, regulations, policies, programs and procedures; ability to establish cooperative relationships with staff, employers, diverse client population and the public; decision making ability; ability to use automated systems; ability to maintain good public relations; ability to lead teams; ability to create and maintain case management records.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Six (6) years of technical level experience in counseling, employment placement, public contact work, human service programs, community action programs, Job Service, Unemployment Insurance or Employment and Training functions.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. For State employees, one (1) year of experience as a Labor Department Community Services Representative may be substituted for the General Experience.

PREFERRED QUALIFICATIONS

Preference will be given to candidates with the following experience:
  • Administering the unemployment insurance (UI) program
  • Auditing of financial records or government programs
  • Communicating with multiple stakeholders and diverse populations both written and verbal
  • Providing customer service in a government regulated environment both written and verbal
  • Detecting issues with accounts or claims by researching or analyzing associated details
  • Meeting deadlines against multiple, competing priorities

SPECIAL REQUIREMENTS

1. Incumbents in this class assigned to veterans program positions will be required to meet the qualifications set forth in Title 38, i.e. must be veterans, preferably disabled veterans, or other qualified, eligible persons. Any employee who bumps a Labor Department Associate Community Service Representative in a veterans program position must meet the eligibility requirements under Title 38.
2. Incumbents in this class may be required to speak a foreign language.
3. Incumbents in this class may be required to travel.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.





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