Connecticut StateDepartment of Administrative Services

Statewide Human Resources Program Manager


Recruitment #220525-6467MP-001


Are you a dedicated and hardworking Human Resources professional with a passion for managing employee benefits and leaves programs? Do you have what it takes to deliver practical, timely solutions to complex management challenges? Can you build and maintain a strong rapport with colleagues at other state agencies, people of diverse backgrounds and professional levels?

The Department of Administrative Services (DAS) has an exciting, anticipated opportunity for a Statewide Human Resources Program Manager in Hartford, CT to manage service delivery teams within the Benefits and Leaves functional area!

In this role, you will report directly to the Human Resources Administrator where you will be managing service delivery teams whose primary responsibilities include leave administration and retirement processing. This role will have direct oversight over six Principal Human Resources Specialists and requires thorough knowledge of leave management, including the administration and processing of federal and state FMLA laws, as well as the areas of retirements, service credit purchase requests, military leave, and sick leave bank administration.

To be successful in this role, you must be able to motivate your team in a high paced, high volume setting while maintaining a working environment conducive to positive morale and teamwork. You should also be able to effectively interact with people at all levels and possess excellent interpersonal, written, and verbal communication skills.

This is a full-time, 40 hours per week, Monday through Friday position and is located at 450 Columbus Boulevard in Hartford.

*This salary range may increase effective July 1, 2022.

Selection Plan

To Apply:

  • In order to be considered for this job opening, you must be a current State of CT employee, who has worked for the state for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.
  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to
Important Information After You Apply:

  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
  • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
Connect With Us:

Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact Jennifer Neumann via email at


In the Department of Administrative Services, this class is accountable for managing human resource programs having statewide impact.


Directs staff and operations of a human resources program having statewide impact; ensures standards and related policies and procedures are communicated to state agencies and consistently followed; advises and counsels agency officials in areas of assigned responsibility; plans, coordinates and manages program strategies and policies; develops program goals, objectives, procedures and work plans; develops or assists in the development of statewide policies and procedures; interprets and administers pertinent laws; selects, trains, manages and evaluates staff; assists in preparation of program budget; sets priorities and schedules projects to ensure that objectives are met; analyzes applications of policies and their statewide impact; analyzes technical human resource problems and recommends effective solutions in areas of assigned responsibility; provides consultation and training to State agencies on recruitment, selection, classification and business rules; maintains contacts with individuals both within and outside of program who might impact on program activities; ensures consistency of policies and procedures and uniform interpretation of policies and procedures; serves as state's representative and advocate at grievance and arbitration hearings in assigned area of responsibility; manages the processing of workers' compensation claims; manages or participates in design or delivery of statewide Human Resources certificate programs to ensure agency Human Resources staff are knowledgeable of rules and regulations; manages areas such as (e.g., family, medical, military), and tuition reimbursement; may supervise as assigned the analysis and development of job classification and personnel assessment instruments to ensure compliance with professional standards and State and Federal requirements; may participate in development of policies and implementation strategies for Human Resources information systems; may perform or supervise statewide audits of human resources information systems; may provide expert testimony; performs related duties as required.


Considerable knowledge of public personnel administration; considerable knowledge of relevant federal and state statutes, regulations, policies and procedures; considerable knowledge of the principles of job analysis, classification, and job evaluation; considerable knowledge of personnel assessment, recruitment and selection principles and procedures; considerable knowledge of classification grievance and arbitration practices and procedures; considerable knowledge of workers' compensation; considerable knowledge of employee leaves; knowledge of labor relations; knowledge of and ability to apply management principles and techniques; knowledge of and ability to use statewide human resource information systems; knowledge of statistics; knowledge of employee and labor relations; considerable oral and written communication skills; considerable interpersonal skills; negotiation and conflict resolution skills; considerable ability to conduct large scale classification, organizational and validation studies; considerable ability to develop and implement statewide human resources policies and procedures; considerable ability to interpret and apply statutes, contracts and regulations; ability to provide consultation and training to state agency human resources staff; supervisory ability.


Ten (10) years of professional experience in human resources or equal opportunity/affirmative action or labor relations management.


Two (2) years of the General Experience must have been at the full advanced working level, in the specific human resources management functional area pertinent to the position (e.g. Talent Solutions, Human Resources Policy and Information Systems, Benefits and Leaves, and Workers’ Compensation).

For state employees, this is interpreted at or above the level of Principal Human Resources Specialist, Human Resources Generalist 3, Equal Employment Opportunity Manager or Agency Labor Relations Specialist.


  1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  2. A Master's degree in human resources management, labor relations, business administration, public administration or other closely related field may be substituted for one (1) additional year of the General Experience.
  3. A law degree may be substituted for two (2) additional years of the General Experience.
  4. For state employees two (2) years as a Principal Human Resources Specialist, Human Resources Generalist 3 or Agency Labor Relations Specialist may be substituted for the General and Special Experience.
  5. For state employees one (1) years as a Human Resources Business Partner 1 or Assistant Human Resources Business Partner may be substituted for the General and Special Experience


  • Bachelor’s Degree or higher.
  • Experience supervising human resources professionals (for state employees this is interpreted to be at the level of Human Resources Associate/Human Resources Generalist 1 and above).
  • Experience administering employee leave programs focusing on the Family and Medical Leave Act (FMLA).
  • Experience processing state retirement related documents such as retirement applications and requests to purchase service credit.
  • Experience implementing HR process improvements.
  • Experience developing and maintaining partnerships within DAS’ Statewide Human Resources Division and with other stakeholders.


  1. Incumbents in this class may be required to travel.
  2. Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator's License.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.