Connecticut StateDepartment of Administrative Services

Director of Workforce Enablement

Information Technology Manager 4 (Hybrid)

Recruitment #220519-1564MP-001

Introduction



Are you an IT professional looking to support a state agency?  Are you looking to take on a new leadership challenge in IT?  If so, we have an exciting opportunity for you! Read below and apply today!

ABOUT US

The State of Connecticut is undergoing a strategic optimization of our Information Technology (IT) resources, to deliver enterprise-wide services, in more efficient and innovative ways. We are setting trends, not following them. As part of these efforts, the Department of Administrative Services Bureau of Enterprise Systems and Technology (DAS BEST) is joining forces with the majority of Executive Branch, Agency IT organizations, to form a new, centralized team under the Bureau of Information Technology Solutions (BITS).

We are now accepting applications from qualified individuals for the innovative position of Director of Workforce Enablement (Information Technology Manager 4) at our office at 55 Farmington Avenue in Hartford, CT.


While the location of our office is conveniently located in Hartford near major highways, this position can be performed in a hybrid capacity.

The role of the Director of Workforce Enablement is to lead a dedicated group of over 150 state employees that provides critical services to state agencies. This role is responsible for statewide service desk, device support, and cloud collaboration tools.  This position will take the lead in bringing innovation and automation to the delivery of the services that support all state employees.

POSITION HIGHLIGHTS

  • Monday - Friday
  • Full-time (40 hours per week)
  • First shift
  • Hybrid work environment
DISCOVER THE OPPORTUNITY TO

  • Create strategies, lead technology procurement efforts, manage service delivery, and manage vendors and suppliers
  • Maintain and operate tools to deliver (a) on-site and remote desktop support, (b) workforce productivity tools including Microsoft 365 productivity suite, and (c) high-performing service desk for rapid resolution of Tier 1 and Tier 2 user incidents and need for technology support
  • Participate as a leader in the Bureau of Information Technology Solutions (BITS) to create, establish, and maintain a service culture by mentoring other managers and staff
  • Collaborate with staff from across the state to connect similar business and agency needs, initiatives, and strategies
  • Lead service improvement initiatives at the executive level across functional groups and modeling cross cultural competencies
  • Be a principal leader in managing agency partner relationships in and around the delivery of services including interacting with commissioners and their direct staff
  • Create and implement standards for the delivery of workplace technology including knowledge-based problem resolution systems, establish and maintain metrics and performance management tools, and improve user self-service options for reduction in user response times
  • Develop process improvement recommendations that will help align activities with enterprise service strategy
  • Help to identify opportunities for efficiency, cost savings, and collaboration
  • Create and identify solutions that balance business requirements with information and cybersecurity requirements
  • Engineer repeatable, sustainable IT solutions where no service currently exists
  • Identify and manage partnerships with service providers that will assist with responsibilities
  • Research and maintain an awareness of industry trends for IT, business, and other relevant areas in order to provide recommendations on technology tools and purchases and identify and secure resources for technology expansion and integration
  • Work with leadership to define metrics and reporting strategies that effectively communicate organizational successes and progress of projects, process improvement, or change management initiatives
  • Lead change: Develop strategies, processes, and procedures to evaluate and continually improve service delivery and customer satisfaction and to elicit customer feedback
*This salary range may increase effective July 1, 2022.

WHAT WE CAN OFFER YOU

The State of Connecticut offers a competitive starting salary, excellent state benefits package including health/dental insurance, generous paid time off, retirement plan options, alternate work schedules, and a culture that encourages work-life balance.

View the video below to learn what it's like to be part of this new BITS team!

  

Selection Plan

To Apply:

  • In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.
  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
  • Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.
Important Information After You Apply:

  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
  • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
Connect With Us:

Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact Frank DeCusati at frank.decusati@ct.gov or 860-713-5176.

PURPOSE OF JOB CLASS (NATURE OF WORK)

Within the Department of Administrative Services, Bureau of Information Technology Solutions and Centers of Information Technology Excellence, these classes are accountable for the management and direction of information systems, applications development, management and implementation of complex information technology projects implementing business and technical requirements into architectural blueprints, maintenance, computer operations and similar information technology functions including technical and support staff.

EXAMPLES OF DUTIES

Plans, organizes and manages all operations and activities of an information technology services unit, division, function or location; responsible for meeting all data processing or information technology needs of the respective unit, division, function or location; establishes priorities for systems development and information technology projects in accordance with agency requirements; coordinates, plans and manages solution architecture projects; directs the planning, design and implementation of complex storage solution configuration; develops plans for future utilization information technology services in the overall agency program; within the financial resources of the agency ensuring the development of high quality, low-cost technology solutions aligned with the needs of the State and its agencies; aligns information technology planning with the business strategy; leads and influences the development of standards and decisions regarding changes to systems/applications; manages information systems activities within areas such as IT infrastructure and architecture, applications development, networks, computer operations and support; oversees information technology projects from conception to completion; works with leadership team to maximize cross-team contributions; leads information technology operations to ensure exceptional quality and timely response to all customer service issues; interfaces regularly with clients/customers; stays abreast of local, regional and national industry trends; understands the major economic, political, technological and competitive trends affecting technology; to capture competitive advantages, searches out challenging opportunities to change, grow, innovate and improve; compares information technology with those of significant competitors and makes appropriate adjustments; coordinates the use of key people, resources, technologies, process, and capabilities to reach strategic goals; sets an example by acting in ways that are consistent with shared department values; fosters collaboration by promoting cooperative goals, building trust and enlisting others in a common vision; strengthens staff by providing choice, developing competence and offering visible support; focuses on continuous learning for self and staff; actively acknowledges individual and team accomplishments; leverages technological solutions to meet business needs; performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

· Plan and Deploy for Business Results, which includes the ability to develop and implement business plans, IT plans, budget plans, and human resource plans in order to maximize budget allocations, technology, personnel and other resources to achieve agency and program goals.

· Lead Change, which includes innovation, the ability to be a creative problem solver and a strategic thinker, and the ability to recognize and develop opportunities to grow and develop information technology services in response to customers and a changing work environment

· Focus on Results and Quality, including exercising and promoting accountability, and the ability to analyze surveys, financial and other data, and use strategic planning and performance measurement techniques to continuously improve performance and maintain competitiveness

· Understand Customers and Markets, which includes the ability to establish customer satisfaction and loyalty, forecast and conduct market analyses, keep ahead of industry trends and incorporate “best practices” into information technology operations.

· Lead People, including the ability to resolve conflict, communicate effectively, coach and train employees, recognize performance, and foster diversity and teamwork.

· Build Coalitions, including the ability to explain and advocate facts and ideas in a convincing manner, to negotiate with individuals and groups internally and externally, to gain cooperation from others, and to identify the internal and external politics that impact the work of the organization.

· Business Knowledge, including knowledge of the technical, professional, procedural and legal requirements of the specific information technology area.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Ten (10) years of experience in computer or network administration, architecture, operations, production control, systems development, information technology analysis and planning.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Three (3) years of the General Experience must have been in a managerial capacity.

Note: For State Employees, this is interpreted to be at the level of an Information Technology Manager 2.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training in computer science, management information systems or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s Degree.

2. A Master’s Degree in computer science, management information systems or a closely related field may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

  • Possession of a Bachelor's Degree in Computer Science, Management Information Systems, Software Engineering, or Technology-Related fields
  • Experience leading (20+) teams
  • Experience in at least three of the following areas of end-user support: Procurement of end-user hardware and software; management of cloud collaboration suites; Help Desk and Customer Support; Computer management using endpoint and image management tools; management of a physically distributed workforce
  • Experience in implementing and managing vulnerability management solutions for end user computing

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.







The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.