Connecticut StateDepartment of Administrative Services

Social Services Director Of Quality Assurance

Recruitment #220505-4819MP-001


The State of Connecticut, Department of Social Services (DSS), has a mission that we, along with our partners, provide person-centered programs and services to enhance the well-being of individuals, families and communities.

We are currently recruiting for a Social Services Director of Quality Assurance.  We are conveniently located on Farmington Avenue in Hartford, CT. This position is full-time, 40 hours per week; Monday- Friday.  The candidate selected for this position will have the opportunity to become an active member of the Department’s Executive Leadership Team as Director of the Office of Quality Assurance.  

The Office of Quality Assurance (QA) is responsible for ensuring the fiscal and programmatic integrity of programs administered by the Department of Social Services.  In addition, QA is responsible for ensuring the integrity of administrative functions of the Department.  QA has five separate divisions, each with unique program integrity functions:  Audit, Investigations and Recoveries, Special Investigations, Quality Control & Claims Recovery and Third-Party Liability.  During SFY 2021, QA identified over $819 million in overpayments, third-party recoveries and cost avoidance.  

We hope you take this opportunity to continue your career with us and make an impact by serving your state!

*This salary range may increase effective July 1, 2022.

Selection Plan

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application.   

The Department of Social Services participates in E-Verify.  

In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.

Applicants must meet the Minimum Qualifications as listed on the job opening and must specify their qualifications on their application. The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified. 

Please note you will be unable to make revisions once you submit your application for this posting to the JobAps system. Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position. 

The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process. 

Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account.   

Note:  At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position.  These documents may include:  a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.  Applicants must meet the minimum qualifications as indicated to apply for this position. 

This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam. 

If selected for further consideration, State employees may be required to provide last 2 service ratings and last 2 attendance records.

If you have any questions regarding this recruitment, please contact Julie Barker at

All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period.  It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception.  Requests should be made to


In the Department of Social Services this class is accountable for directing the audit and quality control functions of all public and medical assistance, prevention and fraud abuse and overpayment recovery programs.


Directs the staff and operations of the Quality Control, Audits and Client Fraud/Resources programs; formulates program goals and objectives; designs and develops division programs and activities; implements new procedures and procedural revisions; determines appropriate staffing levels and directs staff management and coordination; designs and implements performance review standards for division staff; prepares division budget; maintains contacts with individuals within and outside of division who might impact on program activities; prepares audit plans for 169 town audits, department operational audits, departmental grant audits, outside vendor audits, quality control reviews for AFDC, Medicaid and Food Stamp programs and audits of medical providers paid under Title XIX Medicaid Program; plans, develops and evaluates client fraud detection and prevention programs; plans, develops and monitors programs for identifying and collecting overpayments made to recipients; monitors audit reports and disallowances; recommends sanctions against governmental jurisdictions or individual practitioners or institutions when appropriate; hears initial appeals and defends disallowances recommended by audit staff; performs related duties as required.


Considerable knowledge of and ability to apply management principles and techniques; considerable knowledge of and ability to apply relevant state and federal laws, statutes and regulations; considerable knowledge of generally accepted auditing and accounting principles, methods and procedures; considerable knowledge of government auditing and quality control principles and procedures within social services; considerable interpersonal skills; considerable oral and written communication skills.


Ten (10) years' experience in accounting or auditing.


Two (2) years of the General Experience must have been in a managerial capacity at the level of Accounting Manager.


1. College training in accounting or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in accounting may be substituted for one (1) additional year of the General Experience.


Preference will be given to candidates who possess the following:  

  • Experience in the Office of Quality Assurance’s operations.  
  • Experience must have been obtained through leading one of the five divisions in the Office of Quality Assurance (ie: Audit, Investigations and Recoveries, Special Investigations, Quality Control & Claims Recovery and Third-Party Liability).


Applicants must have successfully completed a qualifying written examination for certification as a Certified Public Accountant or Certified Internal Auditor.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.