Connecticut StateDepartment of Administrative Services

Social Services Program Manager

Recruitment #220120-4580MP-001


The State of Connecticut, Department of Social Services (DSS), has a mission that we, along with our partners, provide person-centered programs and services to enhance the well-being of individuals, families and communities.

Are you a self-starter? Do you want to make a difference while participating in a dynamic and reciprocal human services environment? If so, please read on to learn more about this wonderful opportunity!  

We are currently recruiting for a qualified and talented Social Services Program Manager in the Money Follows the Person Unit for the Division of Health Services.  This position is located at our Central Office at 55 Farmington Avenue, Hartford, CT.  This position is full-time, first shift, 40 hours per week with a work schedule of Monday – Friday 8:00am – 4:30pm.   This manager will be responsible for overseeing the design, development and implementation of key initiatives funded under the American Rescue Plan Act of 2021, Section 9817. 

You will discover the opportunity to:  

  • Engage in a rewarding career;
  • Showcase your talents in a meaningful role;
  • Thrive in an exciting environment;
  • Provide support to a division that is passionate about the work we do;
  • Make a difference in the public sector;
  • Work together in a collaborative team environment.  

What’s in it for You – Leading Comprehensive Benefit Offerings:

  • Industry leading health benefits, including medical and dental coverage; 
  • Comprehensive pension plan and supplemental retirement offerings; 
  • Paid time off; 
  • Professional growth and development opportunities; 
  • Ability to serve the citizens of Connecticut;
  • A healthy work life balance to all employees.  

We hope you take this opportunity to make an impact by serving your state!

Selection Plan

All state employees shall follow Executive Order 13G (as amended by Executive Order 14C).

The Department of Social Services participates in E-Verify.  

In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.

Applicants must meet the Minimum Qualifications as listed on the job opening and must specify their qualifications on their application. The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.   

Please note you will be unable to make revisions once you submit your application for this posting to the JobAps system. Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position. The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process. 

Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account.   

Note:  At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position.  These documents may include:  a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.  Applicants must meet the minimum qualifications as indicated to apply for this position. 

This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam. 

If selected for further consideration, State employees may be required to provide last 2 service ratings and last 2 attendance records and non-state employees may be required to provide 2 current letters of professional reference.

If you have any questions regarding this recruitment, please contact Julie Barker at


In the Department of Social Services and Department of Children and Families, Revenue Enhancement Division, this class is accountable for planning, organizing and directing a major program.


Directs a major program which provides social services through the supervision of district/area operations; coordinates and evaluates a program or field reporting system; participates in program development and implementation; develops policies and procedures which relate to program or field operation services; analyzes federal and state statutes, programming documents, regulations, etc., to insure appropriate policies and procedures; interacts with state, federal and community agencies on human services matters to ensure service delivery; determines priorities and develops necessary plans to meet program objectives; prepares management surveys and reports; coordinates activities of staff to meet program goals and project deadlines; provides technical assistance to field staff; performs related duties as required.


Considerable knowledge of principles and practices of social services programs; considerable knowledge of relevant state and federal laws, statutes and regulations; considerable knowledge of principles of public administration; knowledge of and ability to apply management principles and techniques; knowledge of community organizations and public assistance agencies; considerable interpersonal skills; considerable oral and written communication skills; ability to analyze and recommend solutions to complex problems; ability to analyze and assess impact of legislation, regulations, etc. on programmatic goals.


Nine (9) years of professional employment in the social services field.


Two (2) years of the General Experience must have been a supervisory or consultative capacity with programmetic and administrative responsiblitites.


1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in human services or public administration may be substituted for one (1) additional year of the General Experience.


Preference will be given to candidates who possess:

  • Experience in Medicaid home and community-based services.
  • Experience leading a cross-functional team.
  • Experience with strategic thinking and problem solving.
  • Experience supervising staff.
  • Experience managing a budget.
  • Experience with conflict resolution.
  • Experience with driving vision and design discussions.
  • Experience developing and launching new initiatives.
  • Experience with one or more of the following subjects:  assistive technology, design and development of new services, aligning payments with quality service outcomes, racial health equity, IT systems development, financial eligibility for Medicaid and related policies.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.