Connecticut StateDepartment of Administrative Services

Regional Chief Operating Officer

Recruitment #220106-2520MP-001


The State of Connecticut, Department of Correction has multiple openings to hire a Regional Chief Operating Officer to lead our Health Services team and support our statewide facilities.

If you're an experienced leader with operations experience across multiple locations, we invite you to explore this opportunity!

Our Mission & Vision

The Department of Correction shall strive to be a global leader in progressive correctional practices and partnered re-entry initiatives to support responsive evidence-based practices aligned to law-abiding and accountable behaviors. Safety and security shall be a priority component of this responsibility as it pertains to staff, victims, citizens and offenders.

Re-victimization is reduced by providing offenders the tools and resources to make positive changes for a successful transition back into the community.

Your Role

The Regional Health Services Chief Operating Officer (RCOO) manages the overall operations of the health services program for multiple correctional facilities. This is a full-time, 40 hour per week (80 hours biweekly) position, primarily offered on a first-shift schedule. The position is based at our Central Office, located in Wethersfield, CT and will be assigned to manage designated facilities by the Chief Operating Officer, and requires frequent travel between facilities and to other locations to collaborate with teammates.

This position is responsible for the planning, coordination, direction and supervision of all staff providing care and support in the region. The key priorities for this role include:

  • Ensuring adequate resourcing across all clinical and administrative functions, including nursing, mental health, physicians, dentistry, medical records, etc. to ensure that we are providing a community standard of care for our patients;
  • Collaborating with clinical leadership to develop systems and processes that will improve health care outcomes for patients;
  • Utilizing data to identify opportunities to drive process improvements;
  • Implementing and ensuring consistent evidence-based processes are in place and effective across all facilities and continuously focus on building team cohesion and capability.

More details can be found in the class specification.

What We Can Offer You

Our employees participate in a competitive benefits plan that includes healthcare coverage, and a retirement plan, as well as paid time off! We encourage a healthy work/life balance to all employees.

Learn more about how you can make an impact: 


Selection Plan

This is a competitive recruitment, open to the public.

The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

All state employees shall follow Executive Order 13G (as amended by Executive Order 14C).

To Apply:

  • Complete a Master Application and directly apply to this recruitment.
  • In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. Please ensure that your application is complete. You will be unable to make revisions once you officially submit your application to the State of Connecticut.

What to Expect After You Apply:

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error.

Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency. Applicants must meet the minimum qualifications as indicated to apply for this position.

Should you have any questions about the position, please contact Samantha Wasef, Human Resources Associate – Talent Solutions at Samantha.Wasef@CT.Gov


In the Department of Correction, this class is accountable for directing the planning, implementation, management and evaluation of the overall health services for assigned correctional facilities.


Directs multidisciplinary staff and operations for assigned correctional facilities; oversees the daily delivery of all health services (including medical, mental health, dental, and support services) to the offender and inmate population; develops, implements, and evaluates policies, goals, and objectives to ensure conformance with national standards, administrative policies and statutory provisions; plans, coordinates and manages health services activities; formulates and leads the health services team in the attainment of facility based and agency goals and objectives; assists in the formulation and implementation of organizational and site-specific policies and procedures; oversees facility staffing to ensure appropriate resource allocation and compliance with collective bargaining agreements and labor laws; monitors all activities of the region for conformance with relevant state and federal licensure and other statutes, regulations and/or policies; enforces health services polices and agency administrative directives; coordinates with human resources to ensure the hiring, retention, training, and promotion of qualified staff; provides ongoing performance feedback and evaluations and initiates and enforces progressive discipline when necessary; oversees and contributes to the developmental planning and quality improvement and quality assurance (QI/QA) processes; ensures the collection, tracking, and reporting of data to evaluate QI/QA initiatives; oversees, evaluates and monitors monthly program utilization data; reviews utilization and other reports and develops corrective action plans to improve processes as indicated; ensures overall region operations are within budgetary guidelines; acts as a liaison with individuals both within and outside of region who might impact health services activities; performs related duties as required.


Considerable knowledge of and ability to apply management principles and techniques; considerable knowledge of relevant state and federal laws, statutes and regulations; considerable knowledge of agency policies and procedures; considerable knowledge of institutional or health care delivery systems quality improvement and quality assurance processes; considerable knowledge of relationships between risk factors and incidence of health problems; considerable knowledge of changing aspects of social-medical philosophies; knowledge of changing pattern of preventive medicine and environmental health; knowledge of state and community health services organizations and programs; considerable interpersonal skills; considerable oral and written communication skills; considerable ability to set priorities and organize and manage resources to meet diverse needs of clients; considerable ability to work collaboratively with clinical leadership in a matrix environment; ability to analyze, evaluate and interpret data.


Four (4) years of professional experience managing programs and operations of behavioral health or health care services and a bachelor’s degree in business administration, public administration, healthcare administration or related field. Experience working with incarcerated or former prisoners in a professional healthcare capacity is preferred.


Three (3) years of the general experience must have been in a supervisory or project management capacity.


  • Experience working in a correctional setting, or with underserved populations;
  • Experience with broad-based operations, including responsibility for budgets and productivity improvement;
  • Experience with continuous improvement systems, particularly in health services operations;
  • Experience in a managerial capacity, leading teams ranging between 30-50 employees;
  • Experience supervising teams across multiple locations. 


  1. Incumbents in this class may be required to travel.
  2. Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.