Connecticut StateDepartment of Administrative Services

Connecticut Careers Trainee (Social & Human Services)

Target Class: Labor Department Community Services Representative

Recruitment #211119-1992SH-001

Introduction



Are you interested in a career where you can make a difference, do what you are passionate about, and receive personal fulfillment? If this sounds like you, then we want you to join our team!

Who we are:
At the State of Connecticut, Department of Labor (DOL), we are committed to protecting and promoting the interests of Connecticut workers. In order to accomplish this in an ever-changing environment, we assist workers and employers to become competitive in the global economy. We take a comprehensive approach to meeting the needs of workers and employers, and the other agencies that serve them. We ensure the supply of high-quality integrated services that serve the needs of our customers.

The American Job Center (AJC) system is a partnership of organizations located in different regions that provide workforce assistance to job seekers and employers. This collaboration of state, regional, and local organizations works as a system to help prepare and train the workforce and offer services that help businesses and industry find talent. We offer a full complement of employment services, including career centers, recruitments, workshops and employment services for veterans. We can also assist with unemployment insurance questions.

The Role:
We have multiple opportunities for Connecticut Careers Trainees (CCT), with a target class of Labor Department Community Services Representative (CSR). These positions will be located in the Hartford American Job Center located in Hartford, CT. . The CCT receives training in introductory governmental work for development of skills and knowledge in order to qualify for advancement to the target class. The CCT performs a variety of increasingly difficult duties as skills are acquired during the course of the training period.  These positions are full-time, 40 hours, Monday through Friday.
What's in it for you- Leading Comprehensive Benefits:
  • Competitive salary structure.
  • Excellent health & dental coverage.
  • Retirement plan options.
  • Generous vacation, personal, & sick time.
Connecticut Careers Trainees will be eligible for promotion to the target, professional job class of Labor Department Community Services Representative upon successful completion of the training program. The duration of the training program varies between one and three years, and is determined by length of target class experience and training. 

Selection Plan

All State employees shall follow the guidelines as listed in Executive Orders  13F (3a) and 13G (3a) .

The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.

The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process. 

Note:  At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position.  These documents may include:  a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.  Applicants must meet the minimum qualifications as indicated to apply for this position. 

This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board  (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam. 

Should you have questions pertaining to this recruitment, please contact Elizabeth Weston and Elizabeth.Weston@ct.gov.

In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for mastering the skills necessary to satisfactorily complete the training program for a professional position.

EXAMPLES OF DUTIES

  • Conduct Unemployment Insurance (UI) Re-Employment Services & Eligibility Assessment Program (RESEA) interviews with customers.
  • Review efforts to find work and advise UI customers about the services available in the American Job Center to assist in their return to the workforce.
  • Identify potential UI eligibility issues.
  • Provide labor market and career information that addresses customer’s specific needs.
  • Provide labor exchange services.
  • Make referrals to supporting agencies for re-employment services and/or training.
  • Register/Enroll customers in our state's workforce development business system, CTHires, and provide job matching assistance.
  • Recording of activities / services provided in business systems.
  • Provide employment services (both virtually and in-person) to job seekers in the Hartford American Job Center (AJC)/North Central Region providing job search assistance, assisting with the completion of online job applications, critiquing & guidance on résumés and advising on cover letters and thank you letters.
  • Facilitate employment readiness workshops to job seekers on topics such as, but not limited to: Fundamentals of Résumé Writing, Interviewing Strategies & Techniques and Successful Job Search Strategies.
  • May assist UI customers with filing of claims, address changes, weekly claim assistance and general UI information.
  • Review of rights and responsibilities of UI eligibility with customers along with available services and resources in our North Central region’s Workforce Development system to help customers return to work sooner.
  • Determine eligibility for Dislocated Worker status based on Agency guidelines and certify job seekers as dislocated workers.
  • Perform other related duties.
  • More information can be found here.

KNOWLEDGE, SKILL AND ABILITY

Oral and written communication skills; ability to acquire knowledge and skills required for the target classification; ability to understand, evaluate and solve problems by exercising judgement and logic; ability to read, interpret and understand written material; ability to perform basic arithmetical computations; ability to interpret charts, graphs and tables; learning and reasoning ability; ability to establish and maintain cooperative relations with superiors, associates and general public; ability to utilize computer software.

MINIMUM QUALIFICATIONS

Possession of a Bachelor's or Master's degree.

NOTE:

  1. If the target job classification has a Substitution Allowed that requires the Bachelor's or Master's degree to be in a specific area(s), then these specific degree areas are required for appointment to the Connecticut Career Trainee classification.
  2. Candidates cannot be appointed until all degree requirements are complete.

PREFERRED QUALIFICATIONS

  • Experience working for The Department of Labor or with an organization that is part of, or affiliated with the American Job Center network.
  • Experience with workshop presentations.
  • Experience working with community based organizations.
  • Experience working in a high volume/production environment.
  • Experience completing multiple duties simultaneously within specific deadlines.
  • Experience using Microsoft Word, Outlook, and Excel.
  • Experience providing customer service and interacting with people from various backgrounds.
  • Experience using virtual platforms (such as Microsoft Teams, Zoom, etc.) to participate in meetings, and provide training, and collaborate on documents.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.




The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.