Telecommunications Dispatcher

The State of Connecticut, University of Connecticut's Division of Public Safety is seeking applicants for a Security Call Center Operation position for the University of Connecticut Health Center.  

This is a fast paced public safety emergency services dispatch center position that requires heavy computer use and the ability to multi-task. The incumbents in these positions are required to work varying hours, including evening and night shifts, weekends & holidays.  This is a full-time, permanent position with a minimum annual salary of $47,779.18.  

Incumbents may be required to possess and retain certification as a Telecommunicator and may be required to receive within 3 months of appointment and retain certification in NCIC and COLLECT systems.  

Employment of the successful candidate will be contingent upon the successful completion of a criminal background check and a pre-employment physical.

At the Connecticut State University System, Department of Mental Health and Addictions Services, Connecticut Valley Hospital and the University of Connecticut Health Center this class is accountable for providing a communications link between agency units and/or divisions, other public safety agencies and the public.

Receives, transmits and relays police, fire, medical and other emergency information to and from appropriate personnel; provides appropriate dispatch responses to calls such as: traffic accidents and injuries on state property and police, fire and medical emergencies; determines and evaluates emergency or non-emergency situations, prioritizes and takes appropriate action including interpreting and relaying information to offsite personnel; operates communications equipment such as: computer, radio, telephone and related communications equipment; operates computer assisted dispatch (CAD), National Crime Information Center (NCIC) and Connecticut On-Line Law Enforcement Communications Teleprocessing (COLLECT) systems; operates VOTER system to determine radio transmission capability; monitors various cameras and alarm systems within the agency complex; logs communications received during shift and maintains records for purpose of ready identification; advises other agencies on incidents of special concern; contacts and may coordinate with agency units and/or outside agencies such as: State Police and local public safety agencies; independently responds to calls from the general public and refers to appropriate personnel; may monitor other state and local police, fire and medical radio frequencies; may perform varied clerical and statistical work; performs related duties as required.

Knowledge of and ability to operate and monitor communications equipment; knowledge of terminology and coding used in radio communications; knowledge of and ability to interpret and apply state and federal laws, statutes, regulations and procedural guidelines relating to communications; interpersonal skills; computer keyboarding skills; ability to listen and communicate calmly, effectively and courteously in emergency and non-emergency situations; ability to speak proper English and enunciate clearly; ability to function and react calmly, effectively and efficiently under stress; ability to think and act quickly in emergency situations with judgment and discretion; ability to exercise discretion in handling confidential information; ability to follow oral and written instructions; ability to maintain records.

One (1) year of experience in dispatching and operation of communication equipment.

• Experience working in a hospital environment
• Experience working at a school or higher educational system
• Experience working with security personnel
• Experience using a multi-line telephone system
• Experience monitoring alarm, access control, and CCTV systems
• Advanced computer skills using databases and other related technology (LEAS, CAD)

1. Incumbents in this class may be required to possess and retain certification as a Telecommunicator.

2. Incumbents in this class may be required to receive within three (3) months of appointment and retain certification in NCIC and COLLECT systems.

3. Incumbents in this class may be required to work a schedule that includes weekends, evenings and holidays.

In addition to the checking of references and facts stated in the application a thorough background investigation of each candidate may be made before persons are certified for permanent appointment.

A physical examination may be required by the appointing authority. Applicants for this class must possess normal hearing and vision.

Incumbents in this class may be required to work in tiring positions for long periods of time.

All employees are subject to adherence to the State Code of Ethics which may be found at http://www.ct.gov/ethics/site/default.asp