STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Office Supervisor

Recruitment #211015-6013CL-001

Introduction


Are you looking to work in a fast-paced environment where your interpersonal skills can shine? If so, we are looking for you to join our team!

The State of Connecticut, Department of Children and Families (DCF), is seeking a qualified individual for a full time (40 hours per week), Office Supervisor opening in the Waterbury office located at, 395 West Main Street, Waterbury. The schedule is Monday - Friday, 8:00 am - 5:00 pm. Travel and coverage of other offices within the region may be required as needed.

This position is key in supporting the Waterbury area office. The Office Supervisor is responsible for supervising direct reports within clerical units with diverse activities, clerical staff, and other staff as assigned within the area office.

The ideal candidate will possess the following:
  • Experience communicating effectively across all levels of the organization as well with internal and external partners
  • Experience multi-tasking and working in a fast-paced environment
  • Experience creating, organizing and maintaining workflow and procedural standards
  • Experience working with building manager/maintenance
  • Experience maintaining confidentiality with internal and external stakeholders
Our mission:
Partnering with communities and empowering families to raise resilient children who thrive.

We believe in:
Safety: Keeping children and youth safe, with a focus on the most vulnerable populations.
Permanency: Connecting systems and processes to achieve timely permanency.
Racial Justice: Eliminating racial and ethnic disparate outcomes within our department.
Wellbeing: Contributing to child and family wellbeing by enhancing assessments and interventions.
Workforce: Engaging our workforce through an organizational culture of mutual support.

As a state employee, you will be open to a terrific work life balance and competitive benefits package. We offer competitive benefits including health and dental insurance, a retirement plan, group life insurance, and other supplemental benefits. Paid time off is also offered, including 12 paid holidays per calendar year, in addition to vacation, sick and personal leave accruals.
We hope you take this opportunity to continue your career with us and make an impact by serving your state!

Selection Plan

Interviews will be limited to candidates whose experience most closely meets the preferred qualifications, so please ensure that your application is complete and details your experience as outlined in this job posting. Please note: You will be unable to make revisions once you submit your application into the JobAps system. Applications to this recruitment may be used for future vacancies in this job class.

All State employees shall follow the guidelines as listed in Executive Orders  13F (3a) and 13G (3a) .

The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.

At any point during the recruitment process, applicants may be required to submit additional documentation, which supports their qualification(s) for this position. These documents may include: a cover letter, performance reviews, attendance reports, supervisory references, college transcripts, licenses, etc. at the discretion of the hiring agency. You do not have to submit these documents with your application.

This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.

Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.

If you have any questions pertaining to this recruitment, please contact Lisa Womble, Lisa.Womble@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for independently performing a range of administrative office management and supervisory functions in the coordination of diverse office activities.

EXAMPLES OF DUTIES

Performs a range of administrative responsibilities such as developing and maintaining office policy and procedural guidelines and/or manuals; implements and maintains statewide policy and procedural guidelines; acts as a liaison to the general public and a wide variety of people within and outside state service regarding agency policy and procedures; responds to oral and written inquiries for information and assistance; prepares and oversees preparation of various administrative, statistical and financial reports; coordinates and oversees general office business functions; prepares and oversees preparation of all personnel record keeping transactions; may be responsible for reviewing, coding and routing materials; performs related duties as required.

Performs a range of supervisory responsibilities such as planning, organizing and coordinating office workflow; develops work performance and procedural standards and guidelines; determines priorities, assigns and reviews work for timeliness and conformance to agency policies and procedures; recommends staffing changes and assists in recruitment and selection of personnel; conducts performance evaluations; provides training and technical assistance; advises employees on personnel policies and procedures; handles counseling or disciplinary problems; performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Considerable knowledge of office administration and management; considerable knowledge of department and/or unit policies and procedures; considerable interpersonal skills; considerable oral and written communication skills; skill in performing arithmetical computations; considerable supervisory ability; considerable ability to read, interpret and apply complex materials; ability to operate office equipment which includes personal computers and other automated equipment; ability to operate office suite software;.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Five (5) years of general clerical experience.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been as lead or supervisory experience.
Note: For state employees lead or supervisory experience is interpreted at the level of Head Clerk.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

PREFERRED QUALIFICATIONS

  • Experience in Excel to include; creating reports, sorting and filtering data, pivot tables, as well as data manipulation
  • Experience with Microsoft Office 
  • Experience with workforce management software programs such as Kronos, Paychex, etc.
  • Experience with Connecticut On-Line Law Enforcement Communication Teleprocessing System (Collect) and National Crime Information System (NCIC)
  • Experience with preparing administrative, statistical, and financial reports
  • Experience with Audio Visual Equipment (AV) and set up
  • Experience coordinating large conferences, meetings, etc.
  • Experience with e-filing court paperwork

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.