Connecticut StateDepartment of Administrative Services

Application Development & Metrics Manager

Information Technology Manager 2

Recruitment #211006-1562MP-001


Are you a hardworking, motivated Information Technology (IT) manager looking to make a difference while working with a dynamic IT team in the public sector?

We are seeking an individual for the position of Information Technology Manager 2. The individual selected for this position will serve as the manager for the department’s Apps/Data unit and will be responsible for managing and overseeing the functions of four sub-units whose functions include providing application development, reporting & analytics, Data Warehouse and quality assurance/testing. The individual will oversee around 45 staff including state employees and contractors that include unionized and non-unionized staff. Direct reports will include IT Manager, supervisors and some analysts.

Who We Are
The State of Connecticut, Department of Social Services (DSS) delivers and funds a wide range of programs and services as Connecticut’s multi-faceted health and human services agency. DSS serves about 1 million residents of all ages in all 169 Connecticut cities and towns. We support the basic needs of children, families, older and other adults, including persons with disabilities. Services are delivered through 12 field offices, central administration, online and phone access options. Follow us on twitter@ctdss and see what we are all about!

What's In It For You
  • Work-Life Balance: Monday-Friday, 40 hour work week. Located in our Central Office at 55 Farmington Avenue, Hartford, CT.
  • Leading Comprehensive Benefits: Competitive salary structure, excellent health & dental coverage, generous vacation, personal, and sick time, retirement plan options & more!
  • Making a Difference in Your Community: Check out what it's like to be a state employee in the video below.

Selection Plan

The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified. Ensure that your application is complete before submitting it. You will not be able to make revisions once your application is submitted into the JobAps system.

All State employees shall follow the guidelines as listed in Executive Orders 13F (3a) and 13G (3a).

Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.

Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency. Applicants must meet the minimum qualifications as indicated to apply for this position.

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error.

Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position. The immediate vacancy is listed above, however applications to this recruitment may be used to fill future vacancies in this job classification.

Should you have any questions pertaining to this recruitment, please contact Elizabeth Weston at


Within a state agency information technology division, this class is accountable for the management and direction of information systems, applications development, systems maintenance, and similar information technology functions as well as technical and support staff.


Duties include, but are not limited to:
  • Establish vision and goals for the unit in alignment with agency needs keeping time, quality service delivery, standards, human centric model, and results driven approach in focus.
  • Oversee operations of the four sub-units of Apps/Data: Micro Applications, Medicaid Data Warehouse, Metrics and Quality Management. 
  • Responsible for managing analytics and quality management aspects of enterprise applications. 
  • Oversee micro applications and enterprise solution modernization efforts into SalesForce.
  • Create business plans, cost allocation & resource models for grant proposals and funding in partnership with business units.
  • Implement cost saving measures by applying innovative cross training, cross functioning, and cross platform solutions to complex business needs. 
  • Provide leadership and guidance to staff. 
  • Conduct performance appraisals for direct reports and review sub-reports’ appraisals.
  • Provide regular updates to the IT Director.
  • Performs related duties as required.
  • More information can be found here.


· Plan and Deploy for Business Results, which includes the ability to develop and implement business plans, IT plans, budget plans, and human resource plans in order to maximize budget allocations, technology, personnel and other resources to achieve agency and program goals.

· Lead Change, which includes innovation, the ability to be a creative problem solver and a strategic thinker, and the ability to recognize and develop opportunities to grow and develop information technology services in response to customers and a changing work environment.

· Focus on Results and Quality, including exercising and promoting accountability, and the ability to analyze surveys, financial and other data, and use strategic planning and performance measurement techniques to continuously improve performance and maintain competitiveness.

· Understand Customers and Markets, which includes the ability to establish customer satisfaction and loyalty, forecast and conduct market analyses, keep ahead of industry trends and incorporate “best practices” into information technology operations.

· Lead People, including the ability to resolve conflict, communicate effectively, coach and train employees, recognize performance, and foster diversity and teamwork.

· Build Coalitions, including the ability to explain and advocate facts and ideas in a convincing manner, to negotiate with individuals and groups internally and externally, to gain cooperation from others, and to identify the internal and external politics that impact the work of the organization.

· Business Knowledge, including knowledge of the technical, professional, procedural and legal requirements of the specific information technology area.


Ten (10) years of experience in computer or network administration, architecture, operations, production control, systems development, information technology analysis and planning.


Two (2) years of the General Experience must have been in a supervisory capacity or one (1) year of the General Experience must have been in a managerial capacity.

Note: For State Employees, this is interpreted to be two (2) years at the level of an Information Technology Supervisor or one (1) year at the level of an Information Technology Manager 1 or Agency Information Technology Manager.


1. College training in computer science, management information systems or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s Degree.

2. A Master’s Degree in computer science, management information systems or a closely related field may be substituted for one (1) additional year of the General Experience.


  • Experience managing multi-faceted team of information technology professionals, comprised of unionized staff, vendors, and consultants.
  • Experience overseeing enterprise-level information systems in a health and human services organization or private healthcare group.
  • Experience designing, developing, implementing, and managing information technology modernization projects that improve service delivery, enhance product capabilities, or provide cost-savings measures.
  • Leadership experience recruiting quality staff, building in-house experience, and developing an organizational culture that fosters diversity and inclusivity.
  • Experience with state and federal laws and their impact on departmental systems and business processes.
  • Experience coordinating and communicating with a wide range of internal and external stakeholders.


1. The Information Technology Project Manager is limited to the Department of Administrative Services, Bureau of Information Technology Solutions and Centers of Information Technology Excellence as identified by the statewide Chief Information Officer. Managers functioning in this capacity oversee a portfolio of large, long range or multiple on-going projects. The complexity of the assignment is determined by project scope, risk exposure, span of control, diversity of skill-sets and capabilities as well as the size of project budget and number of team members. They oversee all phases of projects from conception to completion utilizing PMI standards.

2. Incumbents assigned to positions designated to perform Information Technology Project Management may be required to possess Certification as a Project Management Professional (PMP).

3. The Solutions Architect is limited to the Department of Administrative Services, Bureau of Information Technology Solutions and Centers of Information Technology Excellence as identified by the statewide Chief Information Officer. Managers functioning in this capacity oversee all aspects of solution architect projects which includes the development of technology solutions and mapping business requirements to systems and technical requirements ensuring alignment with the enterprise architectural plan.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.