STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Desk Top Analyst

Information Technology Analyst 2 (35 Hour)

Recruitment #211005-7604EU-001

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Introduction


The State of Connecticut, Department of Mental Health and Addiction Services (DMHAS) is a health care agency whose mission is to promote the overall health and wellness of persons with behavioral health needs through an integrated network of holistic, comprehensive, effective, and efficient services and supports that foster dignity, respect, and self-sufficiency in those we serve.

Are you a hardworking, motivated IT professional looking to make a difference while working with a collaborative IT team in the public sector? If so, we want you to join us! The DMHAS, Office of the Commissioner (OOC) is seeking two dynamic, full-time Information Technology Analyst 2 (Desk Top Analyst), (PCN: 80968 and 117256) to join our team in our Information Systems Division. The work schedule is Monday through Friday, 8:00 a.m. to 3:30 p.m., 35 hours weekly.  On-Call is an essential function of the position. We are located at 1000 Silver Street in Middletown, CT.  

Our mission is to fully support the delivery of quality services to DMHAS clients by providing all DMHAS employees with the most effective computer support (tools) available. IT encompasses four distinct and interrelated areas: Technical Platform, Application Administration & Operation, Database Administration & Reporting and Training.

Discover the opportunity to:
  • Engage in a rewarding career;
  • Provide support to a division that is passionate about improving the lives of those we serve;
  • Assist our staff and clients/patients, so they can achieve success;
  • Make a difference in the public sector; and
  • Work together in a collaborative team environment.
We participate in a competitive benefits plan that includes healthcare coverage, a retirement plan, as well as, paid time off! We offer outstanding work/life balance and limitless opportunity!

Selection Plan

The immediate vacancy is listed above, however applications to this recruitment may be used to fill future vacancies in this job class.

All State employees shall follow the guidelines as listed in Executive Orders 13F (3a) and 13G (3a).

This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.

Applicant Correspondence - Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.

This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who meet the Minimum Qualifications - as listed on the job opening - will be considered for this role, as determined by qualifications stated on the submitted application.

Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency. Applicants must meet the minimum qualifications as indicated to apply for this position.

The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.

You will be unable to make revisions once you submit your application for this posting to the JobAps system.

Should you have questions regarding this recruitment please contact Andrew Pebley at Andrew.Pebley@ct.gov or (860) 785-6185.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency Information Technology (IT) environment, this class is accountable for independently performing a full range of information technology tasks and project coordination work involving infrastructure systems support, security and application development in an IT environment.

EXAMPLES OF DUTIES

Support VMWare View Horizon clients;
Assist agency technical leads with management of mobile devices and mobile device inventory;
Assist and train lower level desktop support, helpdesk support and users on new procedures;
Conduct system performance analysis;
Prepare necessary procedural specifications to meet design requirements;
Communicate with business owners and management;
Facilitate meetings;
Assist in development of information technology policies, procedures and standards;
Assist with managing removable device inventory and assigns encrypted devices to end users and create standards to meet mobile device policy;
Assist in managing printer inventory, analyze printer usage and work with the business owners and management to coordinate resolutions to best meet business demands;
Monitor desktop activity levels, ensuring desktop security;
Develop new system structures when necessary;
Performs related duties, as required.

KNOWLEDGE, SKILL AND ABILITY

Considerable knowledge of IT equipment and diagnostic tools; considerable knowledge of principles and techniques of systems analysis, design, development and programming; considerable knowledge of principles of information systems; considerable knowledge of principles and theories of business and planning functions; considerable knowledge of programming languages; considerable knowledge of capabilities of computer technology; knowledge of methods and procedures used to conduct detailed analysis and design of computer systems; knowledge of principles and techniques of software generation and programming; knowledge of practices and issues of systems’ security and disaster recovery; knowledge of computer operating systems; knowledge of project management principles and techniques; knowledge of principles and techniques of business information systems re-engineering; considerable technical problem solving skills; considerable logic and analytical skills; considerable oral and written communication skills; considerable problem solving skills; interpersonal skills; project coordination skills; considerable ability to analyze, troubleshoot and resolve data communications problems; considerable ability to write, test and debug computer programs; considerable ability to use programming development tools; considerable ability to prepare manuals, reports, documentation and other written materials; considerable ability to identify, analyze and resolve complex business and technical problems; ability to analyze and debug complex software programs.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Six (6) years of experience in information technology (IT) operations, programming, systems/software development or another IT related support area.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been performing professional information technology work in such areas as:  installation and support of microcomputer hardware, software and operating systems; analysis, design and development of information systems network hardware and software installation and support; network hardware and/or software problem diagnosis and resolution; performing any closely related professional IT function. NOTE: For state employees this is interpreted at the level of Information Technology Analyst 1.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of four (4) years for a Bachelor's degree.


2. A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

Our Preferred Candidate will have:
  • Experience in Windows 10 desktop support;
  • Experience creating and imaging desktops and laptops utilizing SCCM;
  • Experience in Microsoft applications;
  • Experience with TCP/IP, DNS, DHCP, LAN and WAN functionality.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.





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