Connecticut StateDepartment of Administrative Services

Regional Chief Operating Officer

Recruitment #211001-2520MP-001


The State of Connecticut, Department of Correction (DOC), is looking to hire a Regional Chief Operating Officer for the Health Services Unit. The position is based at our Central Office location in Wethersfield and will be assigned to manage designated facilities by the Chief Operating Officer. 

The Regional Chief Operating Officer (RCOO) manages the overall operations of the health services program for multiple correctional facilities. This position is responsible for the planning, coordination, direction and supervision of all staff providing care and support in the region.

Key priorities for this role include:
  • Ensure adequate resourcing across all clinical and administrative functions, including nursing, mental health, physicians, dentistry, medical records, etc. to ensure that we are providing a community standard of care for our patients;
  • Collaborate with clinical leadership to develop systems and processes that will improve health care outcomes for patients;
  • Utilize data to identify opportunities to drive process improvements;
  • Ensure consistent evidence-based processes are in place and effective across all facilities and continuously focus on building team cohesion and capability.
This position is based in one of our correctional facilities and requires frequent travel between facilities and to other locations to collaborate with teammates.

This is a full-time, 40 hours-per week (80 hours bi-weekly) position primarily on first shift.

We offer a competitive benefits plan that includes healthcare coverage, a retirement plan as well as paid time off, including 12 paid holidays per calendar year!

For an inside look at what it is like to Make an ImpaCT as a State of Connecticut employee, check out the video below!

Selection Plan

This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

Please ensure your application is complete prior to submission.  You will be unable to make revisions once you officially submit your application to the State of Connecticut.

Note:  At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position.  These documents may include:  a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.  Applicants must meet the minimum qualifications as indicated to apply for this position. 

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error.

Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.

The immediate vacancy is listed above, however, applicants to this recruitment may be used for future vacancies in this job class.

All State employees shall follow the guidelines as listed in Executive Orders 13F (3a) and 13G (3a).

Any questions regarding this recruitment may be directed to Erica McGuinness at


In the Department of Correction, this class is accountable for directing the planning, implementation, management and evaluation of the overall health services for assigned correctional facilities.


Directs multidisciplinary staff and operations for assigned correctional facilities; oversees the daily delivery of all health services (including medical, mental health, dental, and support services) to the offender and inmate population; develops, implements, and evaluates policies, goals, and objectives to ensure conformance with national standards, administrative policies and statutory provisions; plans, coordinates and manages health services activities; formulates and leads the health services team in the attainment of facility based and agency goals and objectives; assists in the formulation and implementation of organizational and site-specific policies and procedures; oversees facility staffing to ensure appropriate resource allocation and compliance with collective bargaining agreements and labor laws; monitors all activities of the region for conformance with relevant state and federal licensure and other statutes, regulations and/or policies; enforces health services polices and agency administrative directives; coordinates with human resources to ensure the hiring, retention, training, and promotion of qualified staff; provides ongoing performance feedback and evaluations and initiates and enforces progressive discipline when necessary; oversees and contributes to the developmental planning and quality improvement and quality assurance (QI/QA) processes; ensures the collection, tracking, and reporting of data to evaluate QI/QA initiatives; oversees, evaluates and monitors monthly program utilization data; reviews utilization and other reports and develops corrective action plans to improve processes as indicated; ensures overall region operations are within budgetary guidelines; acts as a liaison with individuals both within and outside of region who might impact health services activities; performs related duties as required.


Considerable knowledge of and ability to apply management principles and techniques; considerable knowledge of relevant state and federal laws, statutes and regulations; considerable knowledge of agency policies and procedures; considerable knowledge of institutional or health care delivery systems quality improvement and quality assurance processes; considerable knowledge of relationships between risk factors and incidence of health problems; considerable knowledge of changing aspects of social-medical philosophies; knowledge of changing pattern of preventive medicine and environmental health; knowledge of state and community health services organizations and programs; considerable interpersonal skills; considerable oral and written communication skills; considerable ability to set priorities and organize and manage resources to meet diverse needs of clients; considerable ability to work collaboratively with clinical leadership in a matrix environment; ability to analyze, evaluate and interpret data.


Four (4) years of professional experience managing programs and operations of behavioral health or health care services and a bachelor’s degree in business administration, public administration, healthcare administration or related field. Experience working with incarcerated or former prisoners in a professional healthcare capacity is preferred.


Three (3) years of the general experience must have been in a supervisory or project management capacity.


  • Experience in a correctional environment or with underserved populations
  • Experience managing budgets
  • Experience managing and improving productivity
  • Experience managing large teams in health services operations
  • Experience managing teams spread across multiple locations


  1. Incumbents in this class may be required to travel.
  2. Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.