Eligibility Services Supervisor

The State of Connecticut, Department of Social Services (DSS), has a mission that we, along with our partners, provide person-centered programs and services to enhance the well-being of individuals, families and communities.

Are you a self-starter? Do you want to make a difference while participating in a dynamic and reciprocal human services environment in the public sector? If so, please read on to learn more about this wonderful opportunity!  

We are currently recruiting for a qualified and talented Eligibility Services Supervisor within our Long-Term Services and Supports (LTSS)/Generalist Combination Unit located in the Willimantic Field Office.  This position is full-time, first shift, 40 hours per week with a work schedule of Monday – Friday 8:00am – 4:30pm.   

You will discover the opportunity to:  

• Engage in a rewarding career;
• Showcase your talents in a meaningful role;
• Thrive in an exciting environment;
• Provide support to a division that is passionate about the work we do;
• Make a difference in the public sector; .
• Work together in a collaborative team environment.  

We hope you take this opportunity to continue your career with us and make an impact by serving your state!

In order to be considered for this job opening, you must be a current State of CT employee of the Department of Social Services, who has permanent state status*, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application.   

*For employees in the classified service, permanent status is obtained after successful completion of a working test period.  For employees in the unclassified service, permanent status is obtained after serving in a position for at least six months (full-time or full-time equivalent).  

The Department of Social Services participates in E-Verify.  

The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.  

Applicants must meet the Minimum Qualifications as listed on the job opening and specify their qualifications on their application. Please ensure that your application is complete as you will be unable to make revisions once you officially submit your application into the JobAps system.  

Note:  At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position.  These documents may include:  a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.  Applicants must meet the minimum qualifications as indicated to apply for this position.   

This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.   

The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.     

Should you have questions pertaining to this recruitment, please contact Julie Barker, at Julie.Barker@ct.gov.

All State employees shall follow the guidelines as listed in Executive Orders  13F (3a) and 13G (3a) .

In the Department of Social Services and the Department of Children and Families, this class is accountable for supervising a unit engaged in providing eligibility and/or other services to clients of the department's various assistance programs.

Schedules, assigns, oversees and reviews work of staff; provides staff training and assistance including identifying, planning and implementing training; conducts performance evaluations; determines priorities and plans unit work; establishes and maintains unit procedures; develops or makes recommendations on development of policies and standards; acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures; prepares reports and correspondence; consults with and directs staff in difficult, unusual and/or complex case resolution; implements personnel policies and procedures; performs related duties as required.

Considerable knowledge of and ability to interpret and apply relevant agency policies and procedures; considerable knowledge of and ability to interpret and apply relevant state and federal laws, statutes and regulations; considerable knowledge of available community support and social services resources; considerable knowledge of Eligibility Management System; knowledge of personnel policies; considerable interpersonal skills; considerable oral and written communication skills; supervisory ability.

Seven (7) years of experience in the determination of client eligibility for public assistance.

One (1) year of the General Experience must have been acting as a working supervisor or a policy specialist in the provision of eligibility services to clients.

Note: For State employees, this is interpreted at the level of Eligibility Services Specialist.

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in a closely related area may be substituted for one (1) additional year of the General Experience.

Preference will be given to candidates who possess:

• Experience with generalist programs and LTSS programs and procedures.  
• Experience with providing training and support to staff on generalist and LTSS programs and procedures.  
• Experience communicating effectively across all levels of an organization, including both internal and external partners.  
• Experience with applying organizational skills.  
• Experience with effectively managing eligibility staff with varying challenges and needs.  
• Experience with delegating, reviewing and monitoring work assignments.  
• Experience with sharing ideas and providing feedback to assist in developing improved procedures to address office operational needs.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.