STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Office Assistant

Recruitment #210915-7086CL-001

Introduction



Are you looking to advance you career and make a difference? If so the State of Connecticut, Department of Administrative Services (DAS) has an exciting opportunity for you!

We are currently accepting applications for two (2) Office Assistant positions to work in the Collection Services Division. The positions are full-time 40 hours per week, Monday through Friday schedule and are located at 450 Columbus Boulevard in Hartford, CT.

The Collections Division provides comprehensive billing and collection services for care and financial assistance provided to individuals by the State of Connecticut. The Recovery Unit within this division is responsible for collecting money due the State from various sources such as decedent estates or the recipients of lawsuit settlements, insurance claims or inheritances. The Billing Unit within Collections provides comprehensive billing services for care provided by the Departments of Developmental Services, Mental Health and Addiction Services, Children and Families, Veterans Affairs as well as towns participating in the School Based Child Health Program.

Job duties include:

  • High volume mail processing, sorting, and entering into data bases.
  • Large volume filing including purging and preparing cases for archive purposes.
  • Scanning, copying and data entry from various incoming sources.
  • Multi-tasking in a fast-paced environment.
We offer a competitive benefits plan that includes healthcare coverage, a retirement plan as well as paid time off, including 12 paid holidays per calendar year!

Selection Plan

All State employees shall follow the guidelines as listed in Executive Orders  13F (3a) and 13G (3a) .

The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.

Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency. Applicants must meet the minimum qualifications as indicated to apply for this position.

The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.

Should you have questions pertaining to this recruitment, please contact Jennifer Neumann at jennifer.neumann@ct.gov and reference the recruitment number.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for performing a full range of general clerical functions or for carrying out responsibility for the flow and completion of clerical work in an assigned area.

EXAMPLES OF DUTIES

1. TYPING: Types a variety of materials in relation to other duties or as assigned; enters and retrieves data on personal computers and computer terminals.

2. FILING: Sets up and maintains office procedures, filing and indexing systems and forms for own use.

3. CORRESPONDENCE: Composes routine correspondence.

4. REPORT WRITING: Compiles and generates recurrent technical, statistical or financial reports requiring judgment in the selection and presentation of data (format).

5. INTERPERSONAL: Provides general information and referral services in response to citizen complaints or questions regarding an agency's services or authority; responds to inquiries from other work units or departments/agencies; applies agency policies and state statutes and regulations in determining case status or responding to requests for procedural assistance; may lead lower level employees in carrying out assigned clerical functions.

6. PROCESSING: Maintains calendars of due dates and initiates recurring work or special clerical projects accordingly; processes a variety of documents in determining routine case status; exercises discretion in choosing appropriate follow through procedures within defined guidelines including assembling and reviewing incoming materials for accuracy, completeness and conformance to established guidelines and agency policy and procedures, verifying information through use of internal resources and contacts with sender and other work units and soliciting additional information as required by phone or form letter; processes purchase requisitions/purchase orders for subsequent action; prepares payment lists and billing invoices; receives shipments of materials and matches/verifies shipment or billing invoices against original purchase orders; maintains billing control cards, files, journals or account ledgers by posting credits, expenditures, interest, etc.; figures payments, costs, discounts and adjustments using prescribed methods and formulas; receives monies in various forms such as cash, checks and money orders and prepares for deposit; maintains inventory and orders supplies; uses a variety of automated equipment to perform job functions; performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Knowledge of office systems and procedures including proper telephone usage and filing; oral and written communication skills; skill in performing arithmetical computations; basic interpersonal skills; ability to perform a full range of clerical tasks; ability to operate office equipment which includes personal computers, computer terminals and other electronic automated equipment; ability to operate office suite software; ability to schedule and prioritize workflow; ability to read and interpret complex instructions.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Two (2) years of general clerical work experience.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience.

PREFERRED QUALIFICATIONS

The preferred candidate will have:

  • Experience with answering multiple phone lines.
  • Experience filing including archiving following retention policies.
  • Experience with Microsoft Office Word documents.
  • Experience with Microsoft Excel spreadsheets.
  • Experience providing customer service to members of the public.

SPECIAL REQUIREMENTS

Persons having responsibility for supervising or observing the behavior of inmates or custodial individuals will be required to possess a high school diploma or General Educational Development (GED) certification by the time of permanent appointment.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.