Manager of Unified Communications

Information Technology Manager 2

Recruitment #210907-1562MP-100

Location

Hartford, CT

Date Opened

9/18/2021 12:00:00 AM

Salary

$104,604* - $142,638/year (*New State Employees start at minimum of salary range)

Job Type

Open to the Public

Close Date

10/4/2021 11:59:00 PM

Go Back View Benefits

Introduction

WHO WE ARE

The State of Connecticut is undergoing a strategic optimization of our Information Technology (IT) resources to deliver enterprise-wide services in more efficient and innovative ways. We are setting trends, not following them. As part of these efforts, the Department of Administrative Services Bureau of Enterprise Systems and Technology (DAS BEST) is joining forces with most Executive Branch, Agency IT organizations to form a new, centralized team under the Bureau of Information Technology Solutions (Bits).

State of CT - Bureau of Information Technology Solutions from DAS BITS on Vimeo.

YOUR ROLE

Are you an innovative leader who can tackle sophisticated problems in collaborative ways? Do you drive positive outcomes, while encouraging inclusion among diverse, technical teams? Like us, is service at the core of everything you do?

We are thrilled to announce our search for a dynamic and collaborative professional who will serve as the hands-on, technical Manager of Unified Communications (Information Technology Manager 2)! Reporting directly to the Director of Infrastructure Services, you will initially have responsibility for the DAS BEST Unified Communications team and will lead the transition to the new Unified Communications, Center of Excellence team, under the Bits Infrastructure Services group.

In your role you will work to inventory the deployed technology platforms and validate areas of ownership and responsibility. This could lead to decisions to transition work to other areas and similarly decisions around work performed by other areas that would transition to the Unified Communications team. More detailed examples of duties are listed below.

WHAT WE OFFER

There are many reasons to make an impact by serving your state including limitless opportunities, and our emphasis on diversity and new perspectives, meaningful work, and healthy work/life balance.

We also offer leading comprehensive benefits including a competitive salary structure, excellent health & dental coverage, generous vacation, personal, and sick time, retirement plan options & more!

Selection Plan

The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified. Ensure that your application is complete before submitting it. You will not be able to make revisions once your application is submitted into the JobAps system.

All State employees shall follow the guidelines as listed in Executive Orders 13F (3a) and 13G (3a) .

Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.

Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency. Applicants must meet the minimum qualifications as indicated to apply for this position.

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error.

Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position. The immediate vacancy is listed above, however applications to this recruitment may be used to fill future vacancies in this job classification.

Should you have any questions regarding this recruitment please contact raisa.capellan@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

Within a state agency information technology division, this class is accountable for the management and direction of information systems, applications development, systems maintenance, and similar information technology functions as well as technical and support staff.

EXAMPLES OF DUTIES

Managing and performing (as needed) all implementation and support of on-prem and cloud, modern and legacy, Voice, Video, Fax, Contact Center, Omni-channel, and Collaboration Tools.
Examples of platforms and expertise: Avaya Aura Communication Manager, Avaya Aura Contact Center Standard/Elite, Avaya Media Gateway, Avaya S8300 local survivable processor (LSP), Avaya Aura Messaging, Avaya System Manager, Avaya Session Manager, Avaya Session Border Controller, carrier consolidated SIP trunking (e.g. AT&T IP Flexible reach), Avaya Call Management System (CMS), Avaya Control Manager, voice-over-IP audio codec optimization, fax-over-IP/T.38, H.323/SIP trace/ladder analysis, redundancy and fail-over mechanisms, RightFax, Five9, Ring Central, Slalon, Amazon Web Services (AWS) Contact Center, Fujitsu, PRI/CO lines, overhead-paging, number porting, @comm (Atcomm) Call Accounting.
Supporting of multiple hundred sites and approximately 30,000 endpoints/users.
Leading all aspects of the inventory of UC capabilities and road-map the reduction of duplication and optimization of solutions.
Overseeing collaboration with customers, subject matter experts, support staff and other stakeholders to understand requirements, build unified vision on solution options and coordinate and produce presentation of findings and recommendations.
Overseeing work with IT security to ensure compliance and security requirements are adequately maintained.
Overseeing, maintaining, tracking and report: services; service levels; and service level commitments.
Management and oversight of subordinate employees in the following areas: performance management, mentoring and growth planning; work prioritization and planning; scheduling, coordination and approvals of time card and time-off.
Recommending and coordinating career development for subordinate staff. Manage, track and report subordinate staff efficiency and performance.
Additional duties can be found here.

KNOWLEDGE, SKILL AND ABILITY

· Plan and Deploy for Business Results, which includes the ability to develop and implement business plans, IT plans, budget plans, and human resource plans in order to maximize budget allocations, technology, personnel and other resources to achieve agency and program goals.

· Lead Change, which includes innovation, the ability to be a creative problem solver and a strategic thinker, and the ability to recognize and develop opportunities to grow and develop information technology services in response to customers and a changing work environment.

· Focus on Results and Quality, including exercising and promoting accountability, and the ability to analyze surveys, financial and other data, and use strategic planning and performance measurement techniques to continuously improve performance and maintain competitiveness.

· Understand Customers and Markets, which includes the ability to establish customer satisfaction and loyalty, forecast and conduct market analyses, keep ahead of industry trends and incorporate “best practices” into information technology operations.

· Lead People, including the ability to resolve conflict, communicate effectively, coach and train employees, recognize performance, and foster diversity and teamwork.

· Build Coalitions, including the ability to explain and advocate facts and ideas in a convincing manner, to negotiate with individuals and groups internally and externally, to gain cooperation from others, and to identify the internal and external politics that impact the work of the organization.

· Business Knowledge, including knowledge of the technical, professional, procedural and legal requirements of the specific information technology area.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Ten (10) years of experience in computer or network administration, architecture, operations, production control, systems development, information technology analysis and planning.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been in a supervisory capacity or one (1) year of the General Experience must have been in a managerial capacity.

Note: For State Employees, this is interpreted to be two (2) years at the level of an Information Technology Supervisor or one (1) year at the level of an Information Technology Manager 1 or Agency Information Technology Manager.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training in computer science, management information systems or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s Degree.

2. A Master’s Degree in computer science, management information systems or a closely related field may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

Experience administering and maintaining on-premise Avaya Aura full application suite.
Experience with vendor management life-cycle.
Experience with license or expense management.
Supervisory experience.

SPECIAL REQUIREMENTS

1. The Information Technology Project Manager is limited to the Department of Administrative Services, Bureau of Enterprise Systems and Technology and Centers of Information Technology Excellence as identified by the statewide Chief Information Officer. Managers functioning in this capacity oversee a portfolio of large, long range or multiple on-going projects. The complexity of the assignment is determined by project scope, risk exposure, span of control, diversity of skill-sets and capabilities as well as the size of project budget and number of team members. They oversee all phases of projects from conception to completion utilizing PMI standards.

2. Incumbents assigned to positions designated to perform Information Technology Project Management may be required to possess Certification as a Project Management Professional (PMP).

3. The Solutions Architect is limited to the Department of Administrative Services, Bureau of Enterprise Systems and Technology and Centers of Information Technology Excellence as identified by the statewide Chief Information Officer. Managers functioning in this capacity oversee all aspects of solution architect projects which includes the development of technology solutions and mapping business requirements to systems and technical requirements ensuring alignment with the enterprise architectural plan.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.