STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Eligibility Services Supervisor

Recruitment #210902-3260SH-002

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Introduction



Are you a DSS employee looking for a promotional opportunity?
 If so, we encourage you to apply!

The State of Connecticut, Dept. of Social Services (DSS) is recruiting for an Eligibility Services Supervisor in the Bridgeport Service Center. This position is full time, 40 hours per week, Monday through Friday. The first shift schedule hours are 8:30 am to 5:00 pm. Discover this opportunity to be part of a vital role for our agency. 

Key Aspects of this Role:
  • Plans unit workflow and determines priorities
  • Schedules, assigns, oversees, and reviews work
  • Establishes and maintains unit procedures and provides staff training, assistance including monitoring and assessing current and projected needs
  • Provides technical and procedural support to staff and conducts or assists in conducting performance evaluations
  • Acts as liaison with operating units, agencies and outside officials
  • Makes recommendations on policies or standards and prepares reports and correspondence
  • Acts as unit policy specialist in difficult, unusual and/or complex case resolution
  • Facilitates the resolution of systems and data problems; performs related duties as required
Our agency delivers and funds a wide range of programs and services as Connecticut’s multi-faceted health and human services agency. DSS serves about 1 million residents of all ages in all 169 Connecticut cities and towns. We support the basic needs of children, families, older and other adults, including persons with disabilities. Services are delivered through 12 field offices, central administration, and online and phone access options. Follow us on twitter@ctdss and see what we are all about!

We offer the same competitive benefits you are accustomed to, including medical, vision and dental insurance as well as retiree health insurance. Paid time off, including 12 paid holidays per calendar year in addition to vacation, sick and personal leave accruals. Also group life insurance and other supplemental benefits.

The Department of Social Services participates in the E-Verify system, which is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States.

We hope you take this opportunity to continue your career and make an impact with your State!

Selection Plan

All State employees shall follow the guidelines as listed in Executive Orders  13F (3a) and 13G (3a).
In order to be considered for this job opening, you must be a current State of CT employee of the Department of Social Services, who has permanent state status*, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

*For employees in the classified service, permanent status is obtained after successful completion of a working test period. For employees in the unclassified service, permanent status is obtained after serving in a position for at least six months (full-time or full-time equivalent).

Interviews will be limited to candidates whose experience most closely meets the preferred qualifications, so please ensure that your application is complete and details your experience as outlined in this job posting. Please note: You will be unable to make revisions once you submit your application into the JobAps system. Applications to this recruitment may be used for future vacancies in this job class.

The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.

At any point during the recruitment process, applicants may be required to submit additional documentation, which supports their qualification(s) for this position. These documents may include: attendance reports, performance evaluations, etc. at the discretion of the hiring agency. Please do not submit these documents with your application.

This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam. 

Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process. 

If you have any questions pertaining to this recruitment, please contact Jasmyn Raymond, Jasmyn.Raymond@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Social Services and the Department of Children and Families, this class is accountable for supervising a unit engaged in providing eligibility and/or other services to clients of the department's various assistance programs.

EXAMPLES OF DUTIES

Schedules, assigns, oversees and reviews work of staff; provides staff training and assistance including identifying, planning and implementing training; conducts performance evaluations; determines priorities and plans unit work; establishes and maintains unit procedures; develops or makes recommendations on development of policies and standards; acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures; prepares reports and correspondence; consults with and directs staff in difficult, unusual and/or complex case resolution; implements personnel policies and procedures; performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Considerable knowledge of and ability to interpret and apply relevant agency policies and procedures; considerable knowledge of and ability to interpret and apply relevant state and federal laws, statutes and regulations; considerable knowledge of available community support and social services resources; considerable knowledge of Eligibility Management System; knowledge of personnel policies; considerable interpersonal skills; considerable oral and written communication skills; supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Seven (7) years of experience in the determination of client eligibility for public assistance.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been acting as a working supervisor or a policy specialist in the provision of eligibility services to clients.

Note: For State employees, this is interpreted at the level of Eligibility Services Specialist.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in a closely related area may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

Preference will be given to candidates with the following experience:
  • Interpreting and applying relevant agency policies and procedures
  • Interpreting and applying relevant state and federal laws, statutes and regulations
  • Working with available community support and social services resources
  • Working with the ImpaCT and ahCT Operating Systems and personnel policies
  • Communicating to multiple diverse populations and skill levels

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.





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