STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Quality Control Supervisor

Recruitment #210726-4792SH-001

Go Back View Benefits

Introduction



Are you a DSS employee looking for a promotional opportunity? Do you want to make an impact with quality control for the delivery of public assistance programs?
If so, we encourage you to apply!

The State of Connecticut, Dept. of Social Services (DSS) is recruiting for a Quality Control Supervisor for the Office of Quality Assurance's Division in Quality Control, located at 55 Farmington Avenue, Hartford, CT. This position is full time, 40 hours per week, Monday through Friday on first shift.

Our agency delivers and funds a wide range of programs and services as Connecticut’s multi-faceted health and human services agency. DSS serves about 1 million residents of all ages in all 169 Connecticut cities and towns. We support the basic needs of children, families, older and other adults, including persons with disabilities. Services are delivered through 12 field offices, central administration, and online and phone access options. Follow us on twitter@ctdss and see what we are all about!

We offer the same competitive benefits you are accustomed to, including medical, vision and dental insurance as well as retiree health insurance. Paid time off, including 12 paid holidays per calendar year in addition to vacation, sick and personal leave accruals. Also group life insurance and other supplemental benefits.

The Department of Social Services participates in the E-Verify system, which is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States.

We hope you take this opportunity to continue your career and make an impact with your State!

Selection Plan

In order to be considered for this job opening, you must be a current State of CT employee of the Department of Social Services, who has permanent state status*, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

*For employees in the classified service, permanent status is obtained after successful completion of a working test period. For employees in the unclassified service, permanent status is obtained after serving in a position for at least six months (full-time or full-time equivalent).

Applicants must meet the Minimum Qualifications as listed on the job opening and must specify their qualifications on their application.

Interviews will be limited to candidates whose experience most closely meets the preferred qualifications, so please ensure that your application is complete and details your experience as outlined in this job posting. Please include your resume within the "Resume Tab" of your application. You will be unable to make revisions once you submit your application into the JobAps system. Applications to this recruitment may be used for future vacancies in this job class.

The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.

At any point during the recruitment process, applicants may be required to submit additional documentation, which supports their qualification(s) for this position. These documents may include: performance reviews, attendance reports, supervisory references, college transcripts, etc. at the discretion of the hiring agency. Candidates selected for interview must bring their two most recent service ratings and last two years of attendance records. You do not have to submit these documents with your application.

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error.

If you have any questions pertaining to this recruitment, please contact Jasmyn Raymond, Jasmyn.Raymond@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Social Services this class is accountable for supervising a quality control program designed to monitor the delivery of public assistance.

EXAMPLES OF DUTIES

Schedules, assigns, oversees and reviews the work of staff; provides staff training and assistance; conducts performance evaluations; determines priorities and plans unit work; establishes and maintains unit procedures; developes or makes recommendations on development of policies and standards; acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures; prepares reports and correspondence; synthesizes, analyzes and documents quality control data for inclusion in state and federal reports; performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Considerable knowledge of relevant agency policies and procedures; considerable knowledge of relevant state and federal laws, statutes and regulations; considerable knowledge of principles and techniques of time and case management; considerable interpersonal skills; considerable oral and written communication skills; considerable ability to synthesize and analyze data; supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Nine (9) years of technical experience in the determination and adjudication of eligibility for public assistance programs.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been in technical work in a quality control program at the level of Quality Control Reviewer.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in a closely related field may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

Preference will be given to candidates with the following experience:
  • Supervising staff, monitoring and assigning work
  • Training and sharing information with staff
  • Conducting informational meetings, interviews and case reviews
  • Working with relevant state and federal laws, statutes and regulation, as well as implementing agency policies and procedures
  • Applying principles and techniques of time and case management
  • Organizational strategic planning
  • Running and preparing reports, analyzing and reporting data to advise improvement strategies
  • Working with public assistance programs
  • Collaborating using verbal and written interpersonal skills to problem solve and communicate effectively across all levels of the organization
  • Working with Microsoft Suite including Outlook, Word, Excel, and PowerPoint

SPECIAL REQUIREMENTS

Incumbents in this class may be required to travel.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.





E-mailPhone: (860) 713-52058am - 4:30pm M-FPowered by JobAps