|Date Opened||7/20/2021 12:00:00 AM|
|Salary||$72,145* - $92,373/year (*new hires to state service will start at the minimum)|
|Job Type||Open to the Public|
|Close Date||7/27/2021 11:59:00 PM|
Are you an Information Technology professional looking to advance your career? If so, we encourage you to read below and apply today!
Who we are:
The State of Connecticut, Teachers' Retirement Board (TRB) is responsible for administration of the Teachers Retirement System and provides retirement, disability, survivorship and health insurance benefits for Connecticut public school teachers and their beneficiaries. The TRB maintains over 55,000 active accounts and provides almost $2 billion in pension payments to 37,000 retirees annually.
We are recruiting for a full-time Information Technology Analyst 1 in the Information Technology Division. This is a Monday through Friday, 40hr./week position. In this role you will provide technical support to both agency staff and external vendors in all aspects of software and network related functions. The candidate must have the ability to troubleshoot and diagnose problems, provide recommendations to optimize workflow, assist in complex technical projects, and be familiar with large financial data sets.
Requirements of the position:
Service/Help Support: Responds to calls, email and personnel requests for technical support; tracks status of all problems and monitors open problems; resolves simple to moderate problems by providing support on hardware and software products; resolves simple to moderate technical calls from customers; acts as liaison between other technical staff, users and vendors regarding Help Desk and service requests; monitors personal computer (PC) performance; performs related duties as required.
Desktop Services: Diagnoses and resolves PC and simple software problems using a variety of diagnostic tools; uses diagnostic tools to identify hardware and/or software problems and initiates repair; rebuilds PCs and reconfigures user specific settings; installs new software releases of simple to moderate complexity; coordinates installation of and installs, modifies and maintains network components and PC hardware and/or software; assists in implementation of network and/or system hardware and software upgrades and/or enhancements; configures and installs terminal emulation software for host connection; performs related duties as required.
Network Services: Provides first level support for network connectivity, or related network issues for user community; assists with diagnoses and resolution of simple network problems; assists with the configuration of network components; resets and reinitializes devices when appropriate; assist in executing specific disaster recovery plans; provides user support and on the spot training to users; performs related duties as required.
Software Development: Prepares computer programs for solution of business problems from narrative statements, program specifications and other data as source materials; customizes software applications to meet user requirements; assists systems and application developers in analysis, design and development of information systems; prepares test data; performs system tests; debugs/corrects errors; diagnoses problems with operating systems specific to incompatibility with other applications; acts as liaison between other technical staff, users and vendors regarding basic application design and modification including database management systems; maintains and enhances existing programs; installs system upgrades and patches in support of application software; documents system changes and problem resolutions; participates in project planning sessions with team members to analyze requirements; uses programmer productivity tools; performs related duties as required.
Production Control: Performs technical functions in areas of documentation control, production control, systems software and production scheduling; responsible for effective utilization of production control software; prepares production schedule for computer processing; analyzes and resolves production control problems related to area of involvement; performs related duties as required.
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.
The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.