Processing Technician

The State of Connecticut, Workers’ Compensation Commission (WCC) currently has an opening for a Processing Technician located in our New Britain office. This position is 40 hours per week and includes the full State of Connecticut benefits package. The office hours are Monday - Friday, 7:45 a.m. - 4:30 p.m.

Who we are:

The State of Connecticut, Workers' Compensation Commission (WCC) is a quasi-judicial agency responsible for the adjudication of disputed workers' compensation claims.

In this role, you will be responsible for:

• Processing voluntary agreements;
• Computing commutations of permanency awards;
• Fulfilling requests for copies of files ensuring compliance with WCC regulations and statutes;
• Billing for file copies;
• Processing approval/denial letters for Form 36s and assisting paralegals with Form 36s;
• Processing incoming and outgoing mail;
• Acting as the back-up for the reception desk.

What We Can Offer You: We participate in a competitive benefits package that includes comprehensive healthcare coverage, retirement plan options, and paid time off!

The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error.

The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

Due to the volume of applications anticipated, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be provided through your JobAps portal account.

Interviews will be limited to candidates whose experience most closely meet the preferred requirements of the position.

Applicants invited to interview may be required to submit additional documentation, which supports their qualification(s) for this position. These documents may include: performance reviews, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency.

If you have questions pertaining to this recruitment, please contact Jennifer Neumann at jennifer.neumann@ct.gov and reference the recruitment number.

In a state agency this class is accountable for performing the most complex tasks in carrying out and maintaining a complex clerical processing service having a statewide impact. Services which have a statewide impact are defined as services which directly reach and assist members of the general public.

Performs the most complex duties related to an agency’s clerical processing functions; examines incoming materials for accuracy, completeness and conformance to state statutes and regulations; makes corrections and/or additions; devises follow up procedures to efficiently and effectively carry out activities; initiates and maintains communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials such as attorneys, judicial and social welfare officials or representatives; interprets and applies state statutes and regulations relating to the particular processing service; makes decisions as to case status, transaction permissibility or admissibility; responds to internal and external inquiries for information and assistance; sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs; maintains calendars of due dates and initiates recurring work or special clerical projects accordingly; maintains records and logs; prepares status or statistical reports related to processing function; assists in maintaining general files in support of processing function; initiates correspondence in carrying out duties; types correspondence, forms, file documentation, etc. in support of processing function; may process fees and maintain financial records; may lead lower level clerical employees assisting in carrying out processing responsibilities; performs related duties as required.

Knowledge of office systems and procedures; interpersonal skills; oral and written communication skills; ability to compose effective correspondence and forms; ability to read, comprehend and apply laws, regulations, and procedural guidelines; ability to organize and coordinate workflow; ability to articulate ideas and information effectively; ability to perform research assignments; ability to devise and maintain record keeping and filing systems; ability to examine documents for accuracy and completeness; ability to operate office equipment including personal computers, computer terminals and other electronic equipment; ability to operate office suite software.

Three (3) years' clerical work experience.

One (1) year of the General Experience must have involved a full range of clerical duties as an Office Assistant, Interpreter Clerk or its equivalent.

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

The preferred candidate will have:

• Experience interpreting and applying Workers’ Compensation statutes and regulations.
• Experience preparing written reports.
• Experience coordinating with internal and external stakeholders.
• Experience with Microsoft Word.
• Experience composing letters.
• Experience computing basic mathematical operations.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.