Telephone Operator (40 Hour)

The State of Connecticut, Department of Veterans Affairs (DVA) is hiring! We are seeking a qualified individual for the position of Telephone Operator.

The Mission of the State of Connecticut, Department of Veterans Affairs (DVA) is "Serving Those Who Served" and for over 140 years, Connecticut has been caring for its veterans and their dependents. This is accomplished through our Office of Advocacy and Assistance (OAA), Residential Facility, Healthcare Center, and Cemetery and Memorial Services.

Are you interested in joining our team as a Telephone Operator? We encourage you to apply today! This position is located in Rocky Hill, CT. The work schedule for this position is typically Monday - Friday, 40 hours per week.

We offer a competitive benefits package, excellent health care, generous leave policies, retirement plan, and more!  We also encourage a healthy work-life balance to all employees!

*The entry level compensation rate for this position shall be ten (10%) percent below the minimum compensation listed on this bulletin for an employee in his/her initial working test period. Upon completion of the initial working test period, the employee shall advance to the minimum (Step 1) of the salary schedule and be paid accordingly.

The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.

This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.  

Due to the volume of applications anticipated, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be provided through your JobAps portal account. 

Interviews will be limited to candidates whose experience most closely meet the preferred requirements of the position. Applicants invited to interview may be required to submit additional documentation, which supports their qualification(s) for this position. These documents may include: performance reviews, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency. 

Please Note: You will be unable to make revisions once you submit your application for this posting to the JobAps system.

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error. 

The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

Should you have questions pertaining to this recruitment, please contact Chelsea Moore at Chelsea.Moore@ct.gov

In a state agency this class is accountable for independently performing a full range of tasks involved in operating a PBX telephone switchboard, desk console or other electronic telephone system and for acting as a receptionist.

Serves as a central answering point for incoming calls; determines caller's needs and transfers caller to appropriate extension; answers telephone inquiries and provides general information regarding activities of the agency; receives and announces visitors and directs them to their destinations; uses telephone to locate persons; performs general clerical duties such as typing, filing, distribution and processing of mail, receiving deliveries, etc.; may staff communications center for agency; may train relief operators; performs related duties as required.

Knowledge of and ability to operate a PBX telephone switchboard, desk console or other electronic telephone system; interpersonal skills; oral and written communication skills; some clerical skills; ability to speak clearly and distinctly in accordance with acceptable English usage; ability to follow written and oral instructions; ability to utilize computer software.

Six (6) months of experience in the operation of electronic telephone systems or as a PBX or telephone company operator.

One (1) year of experience providing regular periodic relief telephone operator coverage in a state agency may be substituted for the General Experience.

• Experience using a multi-line telephone system
• Experience managing multiple priorities
• Experience creating and maintaining manual and electronic files
• Experience resolving escalated issues
• Dispatching experience

Incumbents in this class may be required to work in tiring positions performing repetitious and monotonous tasks for extended periods of time.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.