Connecticut StateDepartment of Administrative Services

Disability Claims Supervisor

Recruitment #210603-7105EB-001


The State of Connecticut, Department of Aging and Disability Services (ADS), offers a myriad of programs and services to assist older adults and people with disabilities.  

The ADS is currently recruiting for a Disability Claims Supervisor within the Bureau of Disability Determination Services (DDS).  This position is located at 309 Wawarme Avenue, Hartford, CT 06106.  The work schedule is first shift, Monday through Friday.  The position number is 32303. This position is open to agency employees only. 

The DDS bureau determines the medical eligibility of Connecticut residents who have applied for cash benefits under the disability programs administered by the Social Security Administration (SSA). 

In this role you will discover the opportunity to: 

  • Work in a high production fast paced environment;
  • Ensure efficient workflow and cases are processed in compliance with SSA policies and regulations; 
  • Identify/resolve workflow and caseload management problems and implement required programmatic changes; 
  • Prepare written required reports such as quarterly reviews, annual service ratings, performance improvement plans;
  • Conduct in-service trainings and other presentations; 
  • Supervise, mentor, train and lead a unit of disability examiners; and 
  • Provide feedback to management on workflow, work priorities, production problems and recommended changes.   

Selection Plan

In order to be considered for this job opening, you must be a current State of CT employee of the Department of Aging and Disability Services, who has permanent state status*, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application.  

*For employees in the classified service, permanent status is obtained after successful completion of a working test period.  For employees in the unclassified service, permanent status is obtained after serving in a position for at least six months (full-time or full-time equivalent). 

This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who meet the Minimum Qualifications - as listed on the job opening - will be considered for this role, as determined by qualifications stated on the submitted application. 

The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified. 

The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class. 

Due to the volume of applications anticipated, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be provided through your JobAps portal account. 

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error. 

Please ensure that your application is complete as you will be unable to make revisions once you submit your application into the JobAps system. Individuals considered for interview will be required to submit additional documentation supporting their qualification(s) for this position. These documents may include performance reviews, attendance, supervisory references, college transcripts, licensure, etc.  You do not have to attach these documents to your application. 

Should you have questions pertaining to this recruitment, please contact Doreen Clemson at or (860) 785-9855.


In the Department of Aging and Disability Services, Bureau of Disability Determination Services, this class is accountable for supervising staff engaged in the determination of eligibility for Social Security disability benefits.


Schedules, assigns and oversees the work of staff; supervises, guides and advises disability claims examiners in all phases of the disability adjudication process; reviews case files for uniformity in the application of policies and standards of service; identifies and resolves workflow and caseload management problems; provides counsel and supervision to examiners regarding their performance as measured by the performance standards of the Bureau; confers with medical consultants and other agency personnel to resolve claim related issues; assigns work to in house and regional consultants; implements required programmatic and business process changes; prepares written reports including performance reports and service ratings; identifies in-service training and staff development needs; conducts trainings and other presentations; provides feedback to management on workflow, work priorities and production problems; recommends changes; confers with Social Security Field Offices to address and correct programmatic claim issues; addresses public inquiries and customer service concerns; prepares progress and statistical reports and submits them to the Director of Case Operations, DDS Program Manager, or the Social Security Administration as required, may represent the Bureau in community relations activities; performs related duties as required.


Considerable knowledge of relevant agency policies and procedures; considerable knowledge of disability adjudication principles, methods, procedures and current business practices; considerable knowledge of administrative techniques and unit management related to the complete adjudication process; considerable knowledge of current legislation and policy changes including federal law pertaining to the Social Security Disability program; considerable skill in teaching, mentoring and leading others; considerable interpersonal skills; considerable oral and written communication skills; considerable ability to properly analyze, interpret and apply rules and regulations of considerable complexity; considerable ability to establish and maintain effective working relationships; considerable ability in operating within an electronic case management system; considerable ability to relate to different cultural and economic backgrounds; considerable ability to organize time, set priorities and manage workload; supervisory ability.


Ten (10) years of experience in the determination of disability within a state disability determination agency.


One (1) year of the General Experience must have been at the level of Disability Claims Examiner Specialist.


1. College training in rehabilitation counseling, psychology, special education, social work, or related behavioral or social science may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in rehabilitation counseling, psychology, special education, social work, or related behavioral or social science may be substituted for one (1) additional year of the General Experience.


Our ideal candidate will possess the following:

  • Experience with Social Security adjudication; 
  • Experience analyzing work performance; and 
  • Experience providing customer service.


1. Incumbents in this class are required to maintain a valid Motor Vehicle Operator's license or Identification Card.
2. Incumbents in this class may be required to travel with or without an accommodation.


Under Sec 17b-651a of the CGS each incumbent offered a position of employment with the Department of Aging and Disability Services, Bureau of Disability Determination Services, shall be required to submit to fingerprinting and state and national criminal history records checks as provided in section 29-17a and 404.s.c.S11331, the Federal Information Security Management Act of 2002 and Executive Order 13467; and individuals must meet the credentialing standard of section 221 of the Social Security Act.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.