Connecticut StateDepartment of Administrative Services

Quality Review Specialist Supervisor

Recruitment #210601-5669HC-001


Are you interested in a career where you can help ensure that your fellow citizens are receiving the care they deserve? If so, we invite you to check out this exciting opportunity to act as a supervisor with the Department of Developmental Services (DDS)!

The State of Connecticut, DDS - Central Office - has one (1) current full-time job opportunity for a Quality Review Specialist Supervisor in the Quality and Systems Improvement Division based out of Hartford, CT. This is a full-time thirty-five (35) hour per week position. The work schedule will be:
  • Monday through Friday, 8:30 am - 4:00 pm
  • However, flexibility is needed in order to meet the needs of the agency
In this role, we would empower you to lead and engage in the evaluation and monitoring of facilities, programs, and agencies for individuals with intellectual disabilities. Along with other duties as assigned, we would also entrust you to:
  • Supervise, support, and train approximately 12 Quality Review Specialists (QRS's)
  • Oversee the support of statewide licensing for Community Companion Homes (CCH) and Community Living Arrangements (CLA)
  • Determine unit priorities and plan how to achieve them
  • Develop and implement new quality measures and methods
As a state employee, you will be open to a terrific work life balance and competitive benefits package. This includes; excellent health care, generous leave policies, a retirement plan, a deferred compensation program, and more!

We hope you take this opportunity to further your career with us and make an impact by serving your state!


Selection Plan

Applicants must meet the Minimum Qualifications as listed on the job opening and must specify their qualifications on their application. The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified. The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class. Please note you will be unable to make revisions once you submit your application for this posting to the JobAps system.   
  • Incumbent in this position may be expected to travel statewide. 
This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error. Failure to reply by the deadline indicated on the notification may result in you being disqualified from consideration. 

At any point later in the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: performance reviews, attendance, supervisor references, college transcripts, etc., at the discretion of the hiring agency.  

Due to the large volume of applications received, we are unable to provide confirmation of receipt or status updates during the recruitment process.  Please note that not all applicants will be contacted for interview and are encouraged to apply for future postings. 

If you require an accommodation to participate fully and fairly under the provisions of the Americans with Disabilities Act (ADA), please contact Renee LaBarge, DDS EEO Director at 860-418-6022 or  

If you have any questions regarding this recruitment, please contact Ethan Ives at


In the Department of Developmental Services this class is accountable for supervising Quality Review Specialists engaged in the evaluation and monitoring of facilities, programs and agencies for individuals with intellectual disabilities or other related conditions and/or determining eligibility for state licensure and other programs.


Job Duties include, but not limited to:
  • Responsible for supporting statewide licensing of Community Companion Homes (CCH) as well as Community Living Arrangements (CLA)
  • Provide requisite supervision, support and training to approximately twelve (12) Quality Review Specialists (QRS’s), in the Quality and System Improvement Division
  • Management of the initial and annual licensing processes for CCHs and CLAs and for supervision, oversight, and monitoring of QRS staff, assigned to conduct licensing inspections in all Community Companion Homes
  • Supervision, oversight, and approval of public and private license reports, Quality Service Review (QSR) report findings, which are generated by QRS staff  
  • Report findings include licensing inspections in CCHs, pursuant to DDS Regulations 17a-227-23-30, DDS CLA Regulations 17a-227-1-22, CMS Waiver Requirements, and Quality Service Reviews, in all DDS operated or funded service types and locations - residential and day/vocational
  • Additional information can be found here


Considerable knowledge of and ability to apply relevant state and federal laws, statutes and regulations and local ordinances; considerable knowledge of relevant agency policies and procedures; considerable knowledge of principles and practices of inspection, evaluation, compliance and quality improvement; considerable knowledge of modern methods of care, treatment and or education of individuals with intellectual disabilities; considerable interpersonal skills; considerable oral and written communication skills; ability to evaluate active treatment service; supervisory ability.


Eight (8) years of experience working in a health facility or defined service setting serving individuals with intellectual disabilities or other related conditions.


Two (2) years of the General Experience must have been in the evaluating and monitoring of programs and services for individuals with intellectual disabilities or other related conditions.
Note: For state employees this will be interpreted at the level of Quality Review Specialist.


1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in the behavioral sciences, child development, counseling, education, nursing, psychology or licensure as a Physical Therapist or Occupational Therapist may be substituted for one (1) additional year of the General Experience.


Preference will be give to applicants who posses the following:
  • Experience and working knowledge of the rules and regulations of licensing for Community Living Arrangements (CLAs) and Community Companion Homes (CCHs)
  • Experience with various web-based systems, video conference platforms, QSR application as well as data collection systems (e.g., eLicense, MS Team, Zoom, Excel, Therap., CDS, SABA, etc.)
  • Experience with developing and reviewing corrective action plans
  • Experience with reviewing and editing citation reports and other division documents
  • Experience supervising diverse groups with different needs
  • Experience with negotiation and communication both written and verbal
  • Experience in performing licensing inspection various platforms (remote and in-person) as well as quality audits within a healthcare system
  • Experience with conducting consumer satisfaction surveys (e.g. National Core Indicators (NCI's)) to work with Quality Service Reviews (QSR's) and quality assurances within a Quality Unit
  • Experience working in a fast paced environment where you had to make decisions and verify that your decision was correct
  • Experience balancing projects with competing priorities and deadlines 
  • Experience applying applicable CT statutes, regulations, policies, procedures, standards, code requirements and best practices
  • Experience working independently and verifying that your work is accurate 


1. Incumbents in this class may be required to possess a current Connecticut license for the appropriate disciplines.
2. Incumbents in this class may be required to travel.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.