Consumer Information Representative

The State of Connecticut, Office of Health Strategy (OHS) is hiring! We are seeking a qualified individual for the position of Consumer Information Representative. This Consumer Information Representative will work in the HealthIT Team at the Office of Health Strategy. The Consumer Information Representative reports to the Lead Consumer Information Representative (LCIR), who reports to the HealthIT Officer (HITO).

Under the supervision of the LCIR, this Consumer Information Representative position is responsible for coordination, facilitation, and management of consumer and other stakeholder outreach communications, materials, and activities across a variety of HealthIT initiatives and workgroups, including public meetings for the HealthIT Advisory Council and the Health Information Alliance Board. The Consumer Information Representative interacts broadly with OHS staff and Health and Human Services agencies on matters of HealthIT. This position may answer general informational questions for the public and serve as a liaison between the program or project and specific people or organizations for the purpose of keeping information flowing.

This Consumer Information Representative will support the flow of information to ensure HealthIT communications, webpages, and other outreach materials and activities are executed in alignment with HealthIT project goals and OHS’ mission. This position may respond to consumer and other stakeholder inquiries and complaints with discretion, public relations poise, and ability to prioritize and facilitate issue escalation and resolution; handling inquiries in alignment with HealthIT councils’ and committees’ bylaws and charters. The Consumer Information Representative directly supports the HITO to schedule meetings; posting required public meetings in accordance with state protocols, creating agendas, summary minutes, recordings, or detailed action steps from meetings, and posting materials to the OHS website as needed.

Are you interested in joining our team as a Consumer Information Representative? We encourage you to apply today! This position is conveniently located in Hartford, CT. The work schedule for this position is typically Monday - Friday, 40 hours per week.

We offer a competitive benefits package, excellent health care, generous leave policies, retirement plan, and more!  We also encourage a healthy work-life balance to all employees!

The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.

This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.  

Due to the volume of applications anticipated, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be provided through your JobAps portal account.  \

Interviews will be limited to candidates whose experience most closely meet the preferred requirements of the position. Applicants invited to interview may be required to submit additional documentation, which supports their qualification(s) for this position. These documents may include: performance reviews, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency. 

Please Note: You will be unable to make revisions once you submit your application for this posting to the JobAps system.

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error. 

The immediate vacancy is listed above, however applications to this recruitment may be used to fill future vacancies in the job classification.

Should you have questions pertaining to this recruitment, please contact Chelsea Moore at Chelsea.Moore@ct.gov

In a state agency, this class is accountable for independently performing a full range of tasks in investigating, negotiating, mediating or researching consumer complaints or responding to consumer requests for technical assistance.

All Agencies: Receives consumer complaints and/or inquiries by phone, in writing and in person; independently investigates complaints or conducts research in response to inquiry, determines proper course of action or referral; provides technical assistance and responds to technical consumer inquiries; contacts individuals and companies by phone or in writing to notify them of complaint and request information relating to consumer's/claimant's problem; reviews applicable statutes, regulations and previous decisions of agency to determine whether violations may have occurred or to determine appropriate action to be taken; provides consumer with all pertinent information and advises consumer about available courses of action or informs utility company, landlord or business of corrective action to be taken; keeps records and writes reports; may negotiate or mediate between parties; may prepare reports for and participate in hearings; may draft cease and desist orders; performs related duties as required.

Workers' Compensation Commission: Serves as liaison in the coordination of educating workers, employers, and other interested parties concerning rights and duties under the law and creation of safety measures to reduce or eliminate occupational injuries and disease; coordinates other resource individuals to provide education programs to train workers' compensation representatives of local union and community organizations; may assist in providing training programs; performs related duties as required.

Knowledge of functions of regulatory agencies and other sources of consumer assistance; interpersonal skills; oral and written communication skills; skill in conducting investigations or research; ability to make appropriate referrals; ability to gather information from consumers and assistance resources; ability to interpret and apply laws and regulations relating to consumer complaints or technical inquiries, ability to utilize computer software.

Five (5) years of experience in technical public contact capacity in a governmental regulatory agency or a large business organization.

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
   
2. A Master's degree in a closely related field may be substituted for one (1) additional year of the General Experience.

• Experience with the functions of state agencies and public meetings
• Experience balancing multiple tasks
• Experience with Microsoft Office programs (Outlook, Word, Excel, PowerPoint, Teams) and Zoom software for scheduling and running slide decks for virtual meetings

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.