Introduction
The mission of the State of Connecticut, Department of Consumer Protection (DCP) is to ensure a fair and equitable marketplace as well as safe products and services for consumers in the industries that it regulates. The Drug Control Division oversees compliance and enforcement of all laws and regulations concerning the distribution of drugs within Connecticut, all pharmacy inspections and audits and conducting investigations on health care professional for improper prescribing, diversion and misuse of controlled substance medications. The Drug Control Division is also responsible for the state's Medical Marijuana Program and the Adult Use Cannabis Program if it is approved by the legislature.
This posting may be used for multiple Processing Technician positions in the proposed Adult Use Cannabis Program. Proposed legislation during the 2021 session would authorize an adult use cannabis marketplace that will require these positions. These positions will only be filled if this legislation passes. These Processing Technicians will be responsible for processing initial, provisional and renewal applications for credential holders including backers, key employees, employees conducting and evaluating background checks, responding to written, electronic and telephonic inquiries pertaining to the applications process, responding to freedom of information requests.
These Processing Technicians will also be responsible for creating inspection requests once applications have been submitted, working with the inventory tracking software and other duties as required.
These are full-time (40) hours per week positions. The work schedule is Monday through Friday, but may include work on evenings and weekends.
These positions are located at 450 Columbus Boulevard in Hartford, CT.
Selection Plan
In order to be considered for this job opening, you must be a current State of CT employee, who has permanent state status* and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.
*For employees in the classified service, permanent status is obtained after successful completion of a working test period. For employees in the unclassified service, permanent status is obtained after serving in a position for at least six months (full-time or full-time equivalent).
All applicants must include a resume within the "Resume Tab" of their application.
Applications to this recruitment may be used for future vacancies.
The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error.
Should you have questions pertaining to this recruitment, please contact Raisa Capellan at raisa.capellan@ct.gov.
PURPOSE OF JOB CLASS (NATURE OF WORK)
In a state agency this class is accountable for performing the most complex tasks in carrying out and maintaining a complex clerical processing service having a statewide impact. Services which have a statewide impact are defined as services which directly reach and assist members of the general public.
EXAMPLES OF DUTIES
Performs the most complex duties related to an agency’s clerical processing functions; examines incoming materials for accuracy, completeness and conformance to state statutes and regulations; makes corrections and/or additions; devises follow up procedures to efficiently and effectively carry out activities; initiates and maintains communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials such as attorneys, judicial and social welfare officials or representatives; interprets and applies state statutes and regulations relating to the particular processing service; makes decisions as to case status, transaction permissibility or admissibility; responds to internal and external inquiries for information and assistance; sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs; maintains calendars of due dates and initiates recurring work or special clerical projects accordingly; maintains records and logs; prepares status or statistical reports related to processing function; assists in maintaining general files in support of processing function; initiates correspondence in carrying out duties; types correspondence, forms, file documentation, etc. in support of processing function; may process fees and maintain financial records; may lead lower level clerical employees assisting in carrying out processing responsibilities; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Knowledge of office systems and procedures; interpersonal skills; oral and written communication skills; ability to compose effective correspondence and forms; ability to read, comprehend and apply laws, regulations, and procedural guidelines; ability to organize and coordinate workflow; ability to articulate ideas and information effectively; ability to perform research assignments; ability to devise and maintain record keeping and filing systems; ability to examine documents for accuracy and completeness; ability to operate office equipment including personal computers, computer terminals and other electronic equipment; ability to operate office suite software.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Three (3) years' clerical work experience.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
One (1) year of the General Experience must have involved a full range of clerical duties as an Office Assistant, Interpreter Clerk or its equivalent.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.
PREFERRED QUALIFICATIONS
- Experience providing customer service concerning regulatory programs;
- Experience with the e-License database system;
- Experience with data tracking in order to produce reports;
- Experience with responding to Freedom of Information requests;
- Experience evaluating applications for completeness in compliance with statutes and regulations;
- Experience scheduling hearings;
- Experience with the Microsoft Office Suite.
Conclusion
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.
