Processing Technician

The Department of Emergency Services and Public Protection (DESPP) is recruiting for two (2) Processing Technician positions.  The positions are located in the Office of Administrative Services, State Police Bureau of Identification (SPBI), at our Headquarters in Middletown, CT.  These are full time, 40 hours per week positions, a Monday-Friday schedule with hours from 8:00 a.m. to 4:30 pm.

The incumbents will be responsible for maintaining, researching, and correcting, criminal and civil records stored in the Connecticut Master Name Index – Computerized Criminal History (MNI-CCH) database.  Utilizing this data, Processing Technicians will process and respond to requests for criminal history record checks from various Federal, State, and Municipal agencies, as well as requests from individuals, companies, and organizations.

The positions require excellent interpersonal skills to deal with the large volume of requests received via phone, fax, email, and mail, as well as in-person request at our lobby window. Additionally, SPBI processes all requests for criminal histories mandated by State and Federal statutes, including, but not limited to applicants for: Pistol Permits, Board of Education employment, Security Guard applicants, long-term healthcare employment, Department of Motor Vehicles endorsements, Law Enforcement employment, Department of Children and Family placements and foster care, and child care employment. Specialized requests, such as Letters of Good Conduct for international travel and immigration, as well as preparing records for Pardon applicants, are also handled by the PT in SPBI.  Processing Technicians are responsible for receiving and balancing daily funds audits for fees received to process requests. SPBI prepares and disseminates responses to out of state Law Enforcement Agencies, as well as maintaining records held at the FBI, used in national searches. PTs will be responsible for interacting with other specialized units within the Connecticut State Police, such as the Fingerprint Identification Unit, Special Licensing and Firearms Unit, and the Background Investigation Unit. Miscellaneous filing, record-keeping, and clerical duties are also required.  Attention to detail and willingness to take initiative are essential to success.

Candidate selected for an interview must provide the following at the time of interview:

• Two (2) most recent performance evaluations
• Cover letter
• Completed CT-HR-13 

Click here to locate the CT-HR-13 form.  The CT-HR-13 can also be found on the DAS website http://portal.ct.gov/das and searching keyword CT-HR-13. 

Also considered in this selection process:  Any pending or disciplinary history within the past 2 years and review of attendance records. 

Candidates who have been selected for employment with the Department of Emergency Services & Public Protection are subject to a detailed background investigation, including a fingerprint supported state and federal criminal history record check along with reference checks.  Selection for employment is contingent upon satisfactory completion of the background investigation. 

Please ensure that your application is complete.  You will be unable to make revisions once it is submitted.  Questions can be sent to Emily.Kennedy@ct.gov. 

In a state agency this class is accountable for performing the most complex tasks in carrying out and maintaining a complex clerical processing service having a statewide impact. Services which have a statewide impact are defined as services which directly reach and assist members of the general public.

Performs the most complex duties related to an agency’s clerical processing functions; examines incoming materials for accuracy, completeness and conformance to state statutes and regulations; makes corrections and/or additions; devises follow up procedures to efficiently and effectively carry out activities; initiates and maintains communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials such as attorneys, judicial and social welfare officials or representatives; interprets and applies state statutes and regulations relating to the particular processing service; makes decisions as to case status, transaction permissibility or admissibility; responds to internal and external inquiries for information and assistance; sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs; maintains calendars of due dates and initiates recurring work or special clerical projects accordingly; maintains records and logs; prepares status or statistical reports related to processing function; assists in maintaining general files in support of processing function; initiates correspondence in carrying out duties; types correspondence, forms, file documentation, etc. in support of processing function; may process fees and maintain financial records; may lead lower level clerical employees assisting in carrying out processing responsibilities; performs related duties as required.

Knowledge of office systems and procedures; interpersonal skills; oral and written communication skills; ability to compose effective correspondence and forms; ability to read, comprehend and apply laws, regulations, and procedural guidelines; ability to organize and coordinate workflow; ability to articulate ideas and information effectively; ability to perform research assignments; ability to devise and maintain record keeping and filing systems; ability to examine documents for accuracy and completeness; ability to operate office equipment including personal computers, computer terminals and other electronic equipment; ability to operate office suite software.

Three (3) years' clerical work experience.

One (1) year of the General Experience must have involved a full range of clerical duties as an Office Assistant, Interpreter Clerk or its equivalent.

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.