STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Service/Help Desk Analyst 1

Information Technology Analyst 1 (40 Hour)

Recruitment #210226-7603FD-001

Go Back View Benefits

Introduction

Do you possess general Information Technology skills and are looking to work within state service? 
If so, please read and apply below!

The State of Connecticut Department of Economic and Community Development (DECD) is responsible for strengthening the state's competitive position in all areas of economic development, community development, tourism and culture. DECD has an exciting opportunity for a Service/Help Desk Analyst 1 (Information Technology Analyst 1) (ITA 1) to join our team!

In this role you will perform a variety of information technology and telecommunications functions. The ideal candidate will thrive in a fast-paced environment where teamwork is important. This is a full-time 40 hour position located at 450 Columbus Avenue, Hartford.  Telework and alternative work schedules are available along with a comprehensive benefits package. Schedule is Monday-Friday, however occasional flexibility is required to meet agency needs. 

The ITA 1 will:
  • provide technical support for hardware and software products; 
  • perform moderately complex software installs; 
  • customizes software applications to meet user requirements; 
  • assists ITA3s and vendors in development, design and assessment of technical systems; 
  • acts as a liaison with vendors, technical staff and users; 
  • installs system upgrades and patches; 
  • documents system changes and operations; 
  • maintains telecommunications systems;
  • and other duties as assigned.  

Selection Plan

In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application. 

Please ensure that your application is complete, you will not be able to make revisions once you submit your application into the JobAps system.  

Applicants invited to interview will be asked to supply: performance reviews and attendance records for the last two (2) years (state employees) and three (3) professional references.
    
This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error. .

The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.

Applications to this recruitment may be used for future vacancies. 

NOTE: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, performance reviews, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency. 

Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.

Should you have questions regarding this recruitment please contact Raisa Capellan at raisa.capellan@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency Information Technology (IT) environment, this class is accountable for performing a range of information technology tasks and application development in an IT environment.

EXAMPLES OF DUTIES

Service/Help Support: Responds to calls, email and personnel requests for technical support; tracks status of all problems and monitors open problems; resolves simple to moderate problems by providing support on hardware and software products; resolves simple to moderate technical calls from customers; acts as liaison between other technical staff, users and vendors regarding Help Desk and service requests; monitors personal computer (PC) performance; performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Considerable knowledge of data control functions; considerable knowledge of IT equipment and diagnostic tools; knowledge of principles and techniques of computer programming; knowledge of programming languages; knowledge of principles of information systems; knowledge of principles and concepts of network environments; knowledge of computer operating systems; knowledge of fundamental principles and theories of business and planning functions; knowledge of principles and techniques of systems analysis, design and development; knowledge of capabilities of computer equipment and technology; considerable technical problem solving skills; considerable logic and analytical skills; interpersonal skills; oral and written communication skills; considerable ability to install and maintain microcomputer hardware, software and network components; ability to prepare and maintain records, logs, reports, documentation, and manuals; ability to write, test and debug computer programs; ability to use programming development tools; ability to identify, analyze and resolve simple business and technical problems.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Five (5) years of experience in information technology (IT) operations support, programming or another IT related support area.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been performing basic technical support work in such areas as: help desk functions; installing and maintaining basic computer hardware and software; basic technical work in data communications, microcomputer support, production control or programming; performing any closely related basic technical support function. 
NOTE: For State Employees basic technical support work is interpreted at the level of Information Technology Technician.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in management information systems, computer science or electrical engineering may be substituted for the General and Special Experience.
3. For State Employees one (1) year as an Information Technology Analyst Trainee may be substituted for the General and Special Experience.
4. For State Employees two (2) years as an Information Technology Technician may be substituted for the General and Special Experience.

PREFERRED QUALIFICATIONS

  • Experience providing user support.  
  • Experience with hardware and software.  
  • Experience with telecommunications. 
  • Experience maintaining physical asset inventory. 

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.





E-mailPhone: (860) 713-52058am - 4:30pm M-FPowered by JobAps