Connecticut StateDepartment of Administrative Services

Labor Department Resource Associate

Recruitment #210211-5250SH-JN


The State of Connecticut, Department of Labor (DOL) is committed to protecting and promoting the interests of Connecticut workers. In order to accomplish this ever-changing environment, we assist workers and employers to become competitive in the global economy. We take a comprehensive approach to meeting the needs of workers and employers, and other agencies that serve them. We ensure the supply of high-quality integrated services that serve the needs of our customers.

DOL Integrity/Benefit Payment Control Unit (BPCU) is seeking to reclassify a DOL employee to Labor Department Resource Associate in Wethersfield, CT.  The BPCU is responsible for the prevention, detection and recovery of overpaid unemployment compensation benefits.

Job Highlights

  • Full-time, 40 hours per week
  • Monday-Friday
  • Part telework and part in the office

Selection Plan

Please be advised this is a promotional opportunity for employees in the recruiting agency.  The selected employee will be promoted by reclassification in his or her position.  This is NOT A VACANCY and, therefore, merit system and reemployment rules do not apply.

Candidates selected for interview must provide the following at the time of interview: Last two performance appraisals.  

Failure to provide the required documents or submit your application accurately and on time, will eliminate you from the recruitment process. 

Should you have questions pertaining to this recruitment, please contact Jennifer Neumann at


In the Department of Labor this class is accountable for such activities as program development, automation support, grants and contract development, monitoring and evaluation or training and/or technical assistance to field staff or centrally located direct service providers. The class may function in such areas as Operational Support, Appeals, Program Policy and Staff Development.


Specific Duties:

  • Conducts overpayment audits.
  • Finalizes overpayment hearing cases received from Adjudications.
  • Issues overpayment decisions of mail hearings.
  • Enters overpayment cases in IBM.
  • Processes overpayment appeals.
  • Be available as a resource to the CSR's and clerical staff.
  • Answer phones and emails from both DOL staff and customers.
  • Meet customers in lobby to retrieve payment of overpayments.
  • Review daily error report and correct any records.
  • Interstate Recovery Program.
  • Daily payment entry.
  • Detect, investigate and process overpayments caused by identity theft.
  • Analyze information in agency processing systems to determine suspicious activity or possible schemes against the UI system.
  • Assist OCSA staff with requests for information regarding prosecution cases.
  • Work as a liaison with law enforcement agents regarding overpayment cases.
  • Review online tips received from public to determine if individuals are potentially filing fraudulent claims while working off the books for employers or in self-employment.
  • Conduct in depth review of filing history of employees in industries with high volume of filing weeks to determine if benefits are being paid improperly.
  • Other duties can be found here.


Knowledge of Job Service, Unemployment Compensation or Employment and Training programs; knowledge of relevant state and federal laws, statutes and regulations; knowledge of effective interviewing techniques; interpersonal skills; oral and written communications skills; problem solving skills; ability to interpret and analyze laws, policies, regulations and legal precedents; training ability.


Seven (7) years of technical level experience performing Job Service, Unemployment Insurance or Employment and Training functions.


One (1) year of the General Experience must have been in program development, automation support, grants and contract development, monitoring and evaluation or training and/or technical assistance.

Note: For State employees, this is interpreted at the level of a Labor Department Associate Community Services Representative performing work in the targeted program area.


1. College training may be substituted for the General experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.

2. A Master's degree in public administration, business management or a closely related area may be substituted for one (1) additional year of the General Experience.

3. For State employees, one (1) year of experience as a Labor Department Adjudications Specialist, Labor Department Career Development Specialist or Labor Department Business Services Specialist performing technical work in the targeted program area may be substituted for the General and Special Experience.


1. Incumbents in this class assigned to veterans program positions will be required to meet the qualifications set forth in Title 38, i.e. must be veterans, preferably disabled veterans, or other qualified, eligible persons. Any employee who bumps a Labor Department Resource Associate in a veterans program position must meet the eligibility requirements under Title 38.

2. Incumbents in this class may be required to travel.

3. Incumbents in this class may be required to speak a foreign language.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.