Recruitment #210201-2305CL-001
Location |
Hartford, CT
|
---|---|
Date Opened | 2/12/2021 12:00:00 AM |
Salary | $50,050 - $65,449/year |
Job Type | Open to Statewide Employees |
Close Date | 3/1/2021 11:59:00 PM |
Are you passionate about helping others and making a difference? Do you enjoy troubleshooting and providing customer support? If so, we invite you to apply to this exciting new opportunity!
At the State of Connecticut, Department of Children and Families (DCF), we are partnering with communities and empowering families to raise resilient children who thrive. We are seeking highly motivated Database User Liaisons to serve as the first line of support to staff, with our CT KIND and LINK applications. Database User Liaisons respond to staff inquiries about database issues; troubleshoot data entry problems with staff; determine nature of staff problems (data entry issue or program bug); and test changes from information technology staff to database application. As we begin to transition the work into CT-KIND, it is important that the ideal candidate be able to manage a certain level of ambiguity and change.
Ideally, the selected candidate will have strong attention to detail and have:
Database User Liaison positions are situated in our Central Office location of 505 Hudson Street, Hartford, CT. These positions will be full-time, 40 hours per week, Monday-Friday, 8:00 a.m. – 5:00 p.m. The individual(s) will be required to travel and support projects in regional offices as needed.
As a state employee, we offer a terrific work life balance, and competitive benefits which include health and dental insurance, a retirement plan, group life insurance, and other supplemental benefits. Paid time off is also offered, including 12 paid holidays per calendar year, in addition to vacation, sick and personal leave accruals.
We look forward to you joining our dynamic team!
In the Departments of Children and Families, Emergency Services and Public Protection and Veterans Affairs, this class is accountable for independently performing a full range of tasks associated with serving as a resource to agency staff on the proper use of an agency wide database application.
Serves as first line of contact for staff using database; responds to staff inquiries about database; troubleshoots data entry problems with staff; determines nature of staff problem (data entry issue or program bug); routes technical issues to appropriate information technology staff; assists staff with data entry of information; guides staff through data entry screens and fields; forwards programming problems to information technology staff; tests changes from information technology staff to database application; recommends changes for efficient screen flow; identifies deficiencies in processing while testing database revisions; tracks user issues, including issues found while testing the application; trains staff on database use and changes; serves as a liaison between agency users and information technology staff for system enhancements; performs related duties as required.
Considerable of knowledge of agency specific processing methodology; knowledge of office systems and procedures; knowledge of applications, functions and procedures related to agency; knowledge of agency specific terminology; interpersonal skills; oral and written communication skills; ability to read, comprehend and apply procedural guidelines; ability to articulate ideas and information effectively; ability to perform research assignments; ability to examine documents for accuracy and completeness; considerable ability to operate office equipment including personal computers, computer terminals and other electronic equipment; ability to operate office suite software.
Three (3) years of clerical experience.
One (1) year of the General Experience must be at the level of Office Assistant at the agency with the database application or in the operation of electronic telephone systems.
Preference will be given to candidates who have:
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.