Processing Technician
Recruitment #210108-6435CL-001
| Location |
Wethersfield, CT
|
|---|---|
| Date Opened | 3/2/2021 12:00:00 AM |
| Salary | $50,050* - $65,449/year (*new to state service will start at the minimum) |
| Job Type | Open to the Public |
| Close Date | 3/9/2021 11:59:00 PM |
Introduction
Are you ready for the next step in your career? We encourage you to apply today!
The State of Connecticut, Department of Labor is currently recruiting for a Processing Technician in our Integrity/Benefit Payment Control Unit (BPCU). This position will be centrally located in our Wethersfield office.
Job Highlights
The DOL is committed to protecting and promoting the interests of Connecticut workers. In order to accomplish this ever-changing environment, we assist workers and employers to become competitive in the global economy. We take a comprehensive approach to meeting the needs of workers and employers, and other agencies that serve them. We ensure the supply of high-quality integrated services that serve the needs of our customers.
The BPCU is responsible for the prevention, detection and recovery of overpaid unemployment compensation benefits. We prevent and detect overpayments by using many tools including but not limited to sophisticated computer cross-matches with state and federal databases, return-to-work reports, and tips from the public. For recovery, we employ many strategies including voluntary repayment, tax intercepts and wage garnishments. This unit is a key component of unemployment compensation integrity efforts.
We participate in a competitive benefits plan that includes healthcare coverage, a retirement plan, as well as paid time off!
The State of Connecticut, Department of Labor is currently recruiting for a Processing Technician in our Integrity/Benefit Payment Control Unit (BPCU). This position will be centrally located in our Wethersfield office.
Job Highlights
- Full-time, 40 hours per week
- Monday-Friday
- In-office position; telework may be possible in the future
The DOL is committed to protecting and promoting the interests of Connecticut workers. In order to accomplish this ever-changing environment, we assist workers and employers to become competitive in the global economy. We take a comprehensive approach to meeting the needs of workers and employers, and other agencies that serve them. We ensure the supply of high-quality integrated services that serve the needs of our customers.
The BPCU is responsible for the prevention, detection and recovery of overpaid unemployment compensation benefits. We prevent and detect overpayments by using many tools including but not limited to sophisticated computer cross-matches with state and federal databases, return-to-work reports, and tips from the public. For recovery, we employ many strategies including voluntary repayment, tax intercepts and wage garnishments. This unit is a key component of unemployment compensation integrity efforts.
We participate in a competitive benefits plan that includes healthcare coverage, a retirement plan, as well as paid time off!
Selection Plan
Due to the volume of applications anticipated, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be provided through your JobAps portal account.
Please ensure that your application is complete. You will be unable to make any changes once you submit it.
Interviews will be limited to candidates whose experience and training most closely meet the preferred requirements of the position.
Applications to this recruitment may be used for future vacancies.
This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error.
Should you have questions pertaining to this recruitment, please contact Jennifer Neumann at Jennifer.Neumann@ct.gov.
PURPOSE OF JOB CLASS (NATURE OF WORK)
In a state agency this class is accountable for performing the most complex tasks in carrying out and maintaining a complex clerical processing service having a statewide impact. Services which have a statewide impact are defined as services which directly reach and assist members of the general public.
EXAMPLES OF DUTIES
Performs the most complex duties related to an agency’s clerical processing functions; examines incoming materials for accuracy, completeness and conformance to state statutes and regulations; makes corrections and/or additions; devises follow up procedures to efficiently and effectively carry out activities; initiates and maintains communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials such as attorneys, judicial and social welfare officials or representatives; interprets and applies state statutes and regulations relating to the particular processing service; makes decisions as to case status, transaction permissibility or admissibility; responds to internal and external inquiries for information and assistance; sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs; maintains calendars of due dates and initiates recurring work or special clerical projects accordingly; maintains records and logs; prepares status or statistical reports related to processing function; assists in maintaining general files in support of processing function; initiates correspondence in carrying out duties; types correspondence, forms, file documentation, etc. in support of processing function; may process fees and maintain financial records; may lead lower level clerical employees assisting in carrying out processing responsibilities; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Knowledge of office systems and procedures; interpersonal skills; oral and written communication skills; ability to compose effective correspondence and forms; ability to read, comprehend and apply laws, regulations, and procedural guidelines; ability to organize and coordinate workflow; ability to articulate ideas and information effectively; ability to perform research assignments; ability to devise and maintain record keeping and filing systems; ability to examine documents for accuracy and completeness; ability to operate office equipment including personal computers, computer terminals and other electronic equipment; ability to operate office suite software.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Three (3) years' clerical work experience.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
One (1) year of the General Experience must have involved a full range of clerical duties as an Office Assistant, Interpreter Clerk or its equivalent.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.
PREFERRED QUALIFICATIONS
The preferred candidate will have experience in:
- Using Unemployment Insurance processing systems
- Working as part of a team
- Safeguarding personally identifiable information
- Analyzing and processing report data
- Generating correspondence for unemployment insurance program participants
- Accounts receivable functions such as payment processing, refund issuance
Conclusion
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.
E-mailPhone: (860) 713-52058am - 4:30pm M-FPowered by
