Connecticut StateDepartment of Administrative Services

O365 Messaging Administrator

Information Technology Analyst 3 (35 Hour)

Recruitment #210106-7605EU-002


At the State of Connecticut, Department of Administrative Services (DAS), we strive to promote timely, fair, competent, cost-effective services to address the needs of state agencies, municipalities, private industry, and the public. 

Discover this outstanding opportunity to join DAS' Bureau of Enterprise Systems and Technology (BEST) -Workforce Technology Services Division! We are seeking to hire O365 Messaging Administrator (Information Technology Analyst 3). In this role you will to work with the Messaging Services Team comprised of statewide applications and tools for Exchange Online, Exchange Online Protection (connection filtering, anti-malware, policy filtering and anti-spam filtering) and in additional introducing new products and services within the Microsoft cloud offerings.

The O365 Messaging Administrator will be responsible for the care, improvement and support of the email and messaging environment. The environment is a hybrid configuration consisting of on-premise Microsoft Exchange and O365 Azure-based cloud email. The ideal candidate will have experience working in both on-premise and cloud-based email environments. 

We are conveniently located at 55 Farmington Avenue in the heart of Hartford, easily accessible for all commuters. 

Selection Plan

All applicants must include a resume within the "Resume Tab" of their application. 

Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, performance reviews, attendance records, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency. Applicants must meet the minimum qualifications as indicated to apply for this position. 

Applications to this recruitment may be used for future vacancies.

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error. 

The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.

Questions about these required documents or any other phase of this recruitment should be directed to the hiring agency's human resources office: Raisa Capellan at


In a state agency Information Technology (IT) environment, this class is accountable for performing the most complex and technical support work and/or acting as a working supervisor of Information Technology Analysts engaged in information systems development or technical support.


This position will be responsible for:

  • Day to day administration of Exchange Online accounts
  • Working with Active Directory
  • Working with email relay and email application configuration
  • Working with Exchange Online Protection application 
  • Supporting Mobile Device Management
  • Working with and supporting Microsoft Intune
  • Working with E-Discovery and Legal Hold
  • Tracking and closing assigned Incidents and/or Service Requests
  • Writing procedures and documentation for processes to aid in troubleshooting 
  • Other related duties as assigned.


Considerable knowledge of principles and techniques of systems analysis, design, development, and computer programming; considerable knowledge of principles of information systems; considerable knowledge of principles and theories of business and planning functions; considerable knowledge of programming languages; considerable knowledge of project management principles and techniques; considerable knowledge of principles, problems and techniques of data processing and data communication operations; considerable knowledge of data processing and data communications equipment and diagnostic tools; considerable knowledge of methods and procedures used to conduct detailed analysis and design of computer systems; considerable knowledge of principles of complex computer operating systems; knowledge of principles and techniques of business information systems re-engineering; knowledge of network protocols and architecture; knowledge of practices and issues of systems security and disaster recovery; knowledge of applications systems development principles and techniques; knowledge of principles and practices of data base management; considerable interpersonal skills; considerable oral and written communication skills; considerable problem solving skills; considerable technical problem solving skills; considerable analytical skills; considerable ability to prepare correspondence, manuals, reports and documentation; considerable ability to analyze and resolve operational and communications problems; considerable ability to analyze and debug complex software programs; considerable ability to identify, analyze and resolve complex business and technical problems; some supervisory ability.


Seven (7) years of experience in information technology (IT) operations, programming, systems/software development or another IT related field.


One (1) year of the General Experience must have been at the full professional working level with responsibility for performing a full range of complex technical support functions in such areas as: assisting in the design, implementation and management of a major communications network; providing technical and administrative support for a wide area network (WAN) or mini-computer system; assisting in the installation and maintenance of major sub-systems or installing and maintaining other host and/or network software; participating in the design and development of system applications; serving as a project coordinator responsible for coordinating the design, development, programming and implementation of moderately complex information systems projects; performing any closely related complex technical support function. 
NOTE: For state employees this is interpreted at the level of Information Technology Analyst 2.


1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling six (6) months of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience.


We would love to hear from you if you possess:
  • 3 years’ experience with Microsoft O365 administration 
  • 3 years’ experience with Microsoft O365 Tennant 
  • 3 years’ experience with Exchange administration consoles
  • Experience using scripting tools 
  • 7 years’ of Active Directory experience
  • 5 years’ System Center Configuration Manager (SCCM) experience
  • Experience developing and providing training on Information Technology applications
  • Experience providing both on-site and remote troubleshooting support



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.