Connecticut StateDepartment of Administrative Services

Application Support Analyst

Information Technology Analyst 2 (35 Hour)

Recruitment #201217-7604EU-001


The State of Connecticut, Department of Mental Health and Addiction Services (DMHAS), is a health care agency whose mission is to promote the overall health and wellness of persons with behavioral health needs through an integrated network of holistic, comprehensive, effective, and efficient services and supports that foster dignity, respect, and self-sufficiency in those we serve. 

Are you an IT professional looking to further your career?  If so, we invite you to discover this outstanding opportunity to join our dedicated team! 

The DMHAS, Office of the Commissioner (OOC) is seeking a dynamic full-time Information Technology Analyst 2 (Application Support Analyst) to join our team in our Information Systems Division at the Connecticut Valley Hospital Campus in Middletown, CT.  The work schedule is Monday through Friday, 8:00 a.m. to 3:30 p.m., 35 hours weekly.  The position number is 24408. 

Our mission is to fully support the delivery of quality services to DMHAS clients by providing all DMHAS employees with the most effective computer support (tools) available. IT encompasses four distinct and interrelated areas:  Technical Platform, Application Administration & Operation, Database Administration & Reporting and Training. 

Discover the opportunity to:

  • Provide expertise and technical knowledge for our mission critical suite of applications;
  • Answer queries and resolve issues with software applications and escalate or close tickets as necessary;
  • Work with staff to document system requirements and develop project documentation, and
  • Assist in application testing and production rollouts of new software applications. 

We offer a competitive benefits package, excellent health care, generous leave policies, retirement plan, and more!  We also encourage a healthy work-life balance to all employees!

Check out the video below to learn what it’s like to be a State employee!

Selection Plan

This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who meet the Minimum Qualifications - as listed on the job opening - will be considered for this role, as determined by qualifications stated on the submitted application. 

Applications to this recruitment may be used for future vacancies. 

The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error. 

Please ensure that your application is complete and you have included your resume in the “Resume Tab” of your application as you will be unable to make revisions once you submit your application into the JobAps system. Individuals considered for interview will be required to submit additional documentation supporting their qualification(s) for this position. These documents may include performance reviews, attendance, supervisory references, college transcripts, licensure, etc.  You do not have to attach these documents to your application. 

Should you have questions pertaining to this recruitment, please contact Doreen Clemson at or (860) 785-9855.


In a state agency Information Technology (IT) environment, this class is accountable for independently performing a full range of information technology tasks and project coordination work involving infrastructure systems support, security and application development in an IT environment.


This position will be responsible for:  

Application Support:  

  • Resolves simple to moderate production support issues for the suite of agency software applications; 
  • Resolves simple to moderate technical calls from customers and acts as liaison between Application Development staff;
  • Assists in creating and running system and integration testing for our suite of applications; 
  • Works closely with application developers and business users to assist in project management tasks as needed; and 
  • Performs other related duties as required.

Additional information can be found here.


Considerable knowledge of IT equipment and diagnostic tools; considerable knowledge of principles and techniques of systems analysis, design, development and programming; considerable knowledge of principles of information systems; considerable knowledge of principles and theories of business and planning functions; considerable knowledge of programming languages; considerable knowledge of capabilities of computer technology; knowledge of methods and procedures used to conduct detailed analysis and design of computer systems; knowledge of principles and techniques of software generation and programming; knowledge of practices and issues of systems’ security and disaster recovery; knowledge of computer operating systems; knowledge of project management principles and techniques; knowledge of principles and techniques of business information systems re-engineering; considerable technical problem solving skills; considerable logic and analytical skills; considerable oral and written communication skills; considerable problem solving skills; interpersonal skills; project coordination skills; considerable ability to analyze, troubleshoot and resolve data communications problems; considerable ability to write, test and debug computer programs; considerable ability to use programming development tools; considerable ability to prepare manuals, reports, documentation and other written materials; considerable ability to identify, analyze and resolve complex business and technical problems; ability to analyze and debug complex software programs.


Six (6) years of experience in information technology (IT) operations, programming, systems/software development or another IT related support area.


One (1) year of the General Experience must have been performing professional information technology work in such areas as:  installation and support of microcomputer hardware, software and operating systems; analysis, design and development of information systems network hardware and software installation and support; network hardware and/or software problem diagnosis and resolution; performing any closely related professional IT function. NOTE: For state employees this is interpreted at the level of Information Technology Analyst 1.


1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of four (4) years for a Bachelor's degree.

2. A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience.


Preference will be given to candidates who possess the following experience:

  • Creating SharePoint solutions;
  • Testing web-based applications;
  • Following the Software Development Lifecycle;
  • Writing business requirements and user test cases;
  • Creating Access database queries; and
  • Extracting data from a SQL Server database.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.