Connecticut StateDepartment of Administrative Services

Social Services Program Administration Manager

Recruitment #201211-2490MP-001


Are you passionate about leading a team of dedicated State of Connecticut employees engaged in the implementation of social services? If so, we are looking for an administration manager to join our team!

The Department of Social Service (DSS) has an open Social Services Program Administration Manager position to lead the Economic Security Unit within the Division of Program Oversight and Grant Administration. 

This position is located at 55 Farmington Avenue, Hartford, CT 06105 and is full-time, 40 hours per week; Monday - Friday (note: this position is eligible for telework due to the Covid-19 pandemic). The Division of Program Oversight and Grant Administration is comprised of over 40 staff members responsible for state program policy administration and operational support in the delivery of many vital social services, including: financial assistance, medical coverage, food assistance, and energy assistance. 

Duties and responsibilities of the position include:  
  • Policy development, implementation and coordination 
  • Program and administrative oversight for all of the state cash assistance programs including TFA, State Supplement, SAGA, and Refugee Cash Assistance 
  • Contract management of both for-profit and non-profit vendors 
  • Programmatic oversight of the state Temporary Assistance for Needy Families (TANF) Block Grant, which includes $470 million in annual federal and state expenditures. 
  • Lead all aspects of development and submission of state plans and federal reports 
  • Develop and manage contracts with a wide range of service providers 
  • Analyze and propose input on issues involving regulatory and legislative changes in policies and laws which may impact programs and operations 
  • Engage and maintain cooperative relationships with federal partners including DHHS-ACF 
  • Work with sister state agencies on program, fiscal and administrative policy, as well as budget plans 
  • Collaborate with division managers to establish and maintain cohesive eligibility policies across agency programs 
The Social Services Program Administration Manager will report to the Director of the Division of Program Oversight & Grant Administration. The manager will be expected to collaborate and cooperate closely with the Director and the three other Unit Managers in the Division in support of the Department’s mission, to engage and collaborate with our sister agencies, and to engage and maintain cooperative relationships with federal and state partners. 
We offer competitive benefits including health and dental insurance, a retirement plan, group life insurance, and other supplemental benefits! Paid time off is also offered, including 12 paid holidays per calendar year, in addition to vacation, sick and personal leave accruals.

Selection Plan

If selected for further consideration, State employees may be required to provide last 2 service ratings last 2 attendance records and non-state employees may be required to provide 2 current letters of professional reference.

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error. 

Please note that the DSS takes part in the E-Verify system, which is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States.

The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.

This posting may be used for future vacancies.

For questions regarding this job opening, please contact Michelle Gara at


In the Departments of Developmental Services, Mental Health and Addictions Services, Social Services, and the Office of Early Childhood, this class is accountable for managing program/policy planning, development, implementation and monitoring for a major agency program area.


Manages staff and/or operations of unit/program; implements social services programs/policies; coordinates, plans and manages unit/program activities; formulates program goals and objectives through the review of agency data; develops or assists in development of related policy; interprets and administers pertinent laws; coordinates research, data analysis and program planning efforts; monitors, analyzes and evaluates programs/policies to determine cost-effectiveness and quality of service; identifies and coordinates training needs; advises leadership of legislative, legal or other program/policy impacts and recommends an appropriate position; monitors all internally and externally initiated program/policy changes; researches, prepares and presents testimony to legislative committees, study committees and courts regarding social services issues; evaluates staff; prepares or assists in budget preparation; maintains contacts with individuals both within and outside of agency who might impact on program activities; acts as agency contact with state, federal and community agencies on social services to ensure service delivery; performs related duties as required.


Considerable knowledge of social services programs, early childhood programs, deaf and hard of hearing programs and/or programs for individuals with intellectual disability or behavioral health issues; considerable knowledge of relevant agency policies and procedures; considerable knowledge of and ability to apply management principles and techniques; considerable knowledge of relevant state and federal laws, statutes and regulations; knowledge of community organizations and social services agencies; considerable interpersonal skills; considerable oral and written communication skills; considerable ability to interpret complex written material including legal narrative and to assess the impact thereof on programmatic goals.


Nine (9) years of professional experience in the delivery of social services programs and/or policies.


One (1) year of the General Experience must have been in a managerial or consultative capacity with programmatic and administrative responsibility for a regional or statewide social services program.

Note: For State employees, the Special Experience is interpreted at the level of Program Manager, Operations Manager, Public Assistance Consultant, Planning Specialist and Associate Accountant.


1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half year of experience to a maximum of four (4) years for a Bachelor's degree.

2. A Master's degree in Social Work, Public Administration, Accounting, Early Childhood Education or a closely related field may be substituted for one (1) additional year of the General Experience.


  • Ability to promote trust-based, collaborative team efforts and governance within and between Division units
  • Ability to evaluate the efficiency and effectiveness of programs and services and steer development of program improvements
  • Ability to analyze program, operational, and statistical data
  • Knowledge of federal and state laws and regulations related to social service programs
  • Ability to communicate effectively to a wide range of external and internal stakeholders



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.