Connecticut StateDepartment of Administrative Services

Secretary 1

Waterbury Appeals

Recruitment #201023-6976CL-001


Are you a hardworking, organized individual looking for a rewarding career? Does making a positive impact in Connecticut excite you? If so, we invite you to read the criteria below and apply today!

The State of Connecticut, Department of Labor (DOL) is currently recruiting for a Secretary 1 for their Waterbury Appeals office.  This position is full-time, 40 hours per week, Monday through Friday.  

Who We Are: 

The Department of Labor is committed to protecting and promoting the interests of Connecticut workers. In order to accomplish this in an ever-changing environment, we assist workers and employers to become competitive in the global economy. We take a comprehensive approach to meeting the needs of workers and employers, and the other agencies that serve them. We ensure the supply of high-quality integrated services that serve the needs of our customers.

The Department of Labor's Appeals Division is comprised of the Referee Section and the Board of Review. The Employment Security Appeals Division is an autonomous, quasi-judicial agency housed in the Department of Labor. It primarily hears and decides appeals arising from decisions of the Administrator of the Connecticut Unemployment Compensation Act, from which it is statutorily independent.   

The anticipated duties are as follows:   

  • Creating Word templates: performing basic page setup, editing, and text formatting functions. Importing pre-written documents into document server files, proofreading and formatting. 
  • Scanning files into an electronic document management system utilizing a Fujitzu 7800 "freestanding" scanner and Toshiba MFD 5808A "multifunctional device." 
  • Formatting, proof reading, printing, copying and mailing upwards of 20 decisions per day. 
  • Answering the phones and emails. 
  • Copying case files to mail out with the accompanying hearing notices for multiple dockets consisting of 9 cases per docket. 
  • Directing in person clientele and checking in registrants for hearings. 
  • Providing customer service assistance to disgruntled members of the general public both verbally and in writing, while treating them with dignity, respect and providing the most accurate information possible. 
  • The ability to multitask. 
  • Performs related duties as required. 

We offer a competitive benefits package; excellent health care; generous leave policies; a retirement plan; a deferred compensation program; and more!

Selection Plan

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error. 

Due to the volume of applications anticipated, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be provided through your JobAps portal account.

Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.

If you should have any questions pertaining to this recruitment, please contact Jennifer Neumann at


In a state agency, this class is accountable for performing a full range of secretarial support functions.


Incumbents perform a variety of secretarial duties as illustrated in the following areas:

1. TYPING: Using a personal computer or other electronic equipment formats and types a full range of correspondence, reports, bills, drafts, etc. from rough draft, transcription, dictated notes, etc.; proofreads for content; edits using knowledge of grammar, punctuation and spelling.

2. FILING: Designs office filing systems; organizes and maintains files (including confidential files); maintains, updates and reviews reference materials and manuals.

3. CORRESPONDENCE: Composes routine letters/memoranda, etc. (e.g. standard replies and acknowledgement letters) for supervisor's signature.

4. REPORT WRITING: Compiles information from standard sources and prepares data reports (e.g. number of forms processed during the month).

5. INTERPERSONAL: Greets and directs visitors; answers phones and takes messages; answers questions requiring knowledge of terminology, organization, supervisor's responsibilities, etc. (e.g. appropriate referrals, general purpose of the unit).

6. PROCESSING: Scans correspondence; pulls and attaches related materials; reviews, routes and prioritizes mail.

7. PERSONAL SECRETARY: Arranges and coordinates meetings (including space and equipment); writes minutes of meetings, lectures, conferences, etc. from rough draft; takes notes using shorthand, speedwriting or machine transcription prepares expense accounts; makes travel arrangements.

8. OFFICE MANAGEMENT: Maintains an inventory of supplies and equipment; orders supplies when necessary; completes, processes and maintains paperwork for purchasing (e.g. orders, requisitions, invoices, etc.); maintains time and attendance records; performs related duties as required.


Considerable knowledge of office systems and procedures; considerable knowledge of proper grammar, punctuation and spelling; knowledge of business communications; some knowledge of business math; interpersonal skills; ability to schedule and prioritize office workflow; ability to operate office equipment which includes personal computers and electronic equipment; ability to operate office suite software; ability to take notes (shorthand, speedwriting or other method acceptable to the supervisor).


Two (2) years' experience above the routine clerk level in office support or secretarial work.


College training in the secretarial sciences may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience.


Preference will be given to those who have:
  • Experience in scanning.
  • Experience in high production environment.
  • Ability to multi-task.
  • Experience providing customer service assistance to disgruntled members of the general public both verbally and in writing.
  • Bi-lingual in any language including American Sign Language: Reading/Writing/Speaking/Signing.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.