Connecticut StateDepartment of Administrative Services

Salesforce Community Cloud Engineer

Recruitment #201008-6500VR-001


Who We Are
The Paid Family and Medical Leave Insurance Authority (Paid Leave Authority) is a quasi-governmental agency formed by statute and signed into law by Governor Ned Lamont in 2019. 
Its mission is to help Connecticut’s workforce navigate health challenges and life changes with greater financial security. 

Through a trust funded by employees, the Authority makes benefits payments to eligible employees when either the employee or their family member takes a leave from work to care for themselves or a family member. 

The Role
The Paid Family and Medical Leave Insurance Authority (the "Authority"), is looking for a Salesforce Community Cloud Engineer. The Community Cloud Engineer works in partnership with the Director of Information Technology and the Solution Architect and is responsible for designing, developing, and deploying the Authority’s Salesforce applications. The Community Cloud Engineer has experience in implementing portal and CMS solutions with an eye toward design, accessibility and usability.

Selection Plan

All applicants must include a resume within the "Resume Tab" of their application.

At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: performance reviews, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency.

Should you have questions pertaining to this recruitment, please contact Raisa Capellan at 


  • Designing and implementing solutions using Community Cloud functionality. 
  • Supporting solutions for an employer/employee portal and employer registration process. 
  • Determine the appropriate approach to manage CMS content supporting multiple languages
  • Distinguish the key components that contribute to performance optimization within a design.
  • Build solutions that scale and perform.
  • Anticipate and mitigate risks and issues.
  • Meet and manage customer expectations.
  • Consistently deliver effective business solutions.
  • Follow a consistent and automated way to build, package, and test applications for continuous integration (CI).
  • Support the development aspects of all application projects in peer IT portfolios.
  • Analyze customer requirements to determine an appropriate solution design considering capabilities, limitations and design trade-offs.
This list of duties is not intended to be all-inclusive and may be expanded to include other duties and responsibilities that the Authority may deem necessary from time to time and as the Authority’s work and responsibilities demand. 


  • Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience.
  • The Salesforce Certified Community Cloud Consultant has 3–5 years of experience designing and implementing portal solutions.
  • Demonstrated ability to communicate the complexities of technical programs. 
  • Strong analytical and problem-solving skills. 
  • Deep knowledge of the Salesforce platform including Service Cloud and Community Cloud. 
  • Solid understanding of content management and database concepts.
  • Familiarity with the agile software development 
  • Experience with Google Analytics and Google Tag Manager
  • Certified Community Cloud Consultant
  • Certified Salesforce Administrator
  • Certified Salesforce Advanced Administrator a plus
We'd also love to hear from you if you possess the following skills:

  • Outstanding interpersonal skills, with a demonstrated ability to work cooperatively with teams to deliver excellent results and maintain a collegial work environment.
  • Excellent verbal and written communication skills. 
  • Demonstrated ability to share authority and responsibility in high stakes, complex and fast-moving work environment. 
  • Extremely strong project and time management skills, including a high level of organization, attention to detail, and follow-through, while balancing and prioritizing multiple activities and responsibilities. 
  • Excellent relationship-building skills and ability to inspire collaboration, including success in working in teams, projects, and people towards action through persuasion. 
  • Demonstrated experience engaging in creative problem solving and taking initiative, while utilizing a solutions-oriented approach and exhibiting flexibility and good judgement in a complex organizational ecosystem. 
  • Willingness to travel throughout Connecticut and the northeast corridor, as well as periodic travel to other states as needed. 



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.