Connecticut StateDepartment of Administrative Services

Labor Department Programs and Services Coordinator

Recruitment #201007-5249SH-JN


The State of Connecticut, Department of Labor(DOL) is committed to protecting and promoting the interests of Connecticut workers. In order to accomplish this ever-changing environment, we assist workers and employers to become competitive in the global economy. We take a comprehensive approach to meeting the needs of workers and employers, and other agencies that serve them. We ensure the supply of high-quality integrated services that serve the needs of our customers.

The Central Office Adjudications unit has an opening for a Labor Department Programs and Services Coordinator.

The duties include:

  • Train new Adjudications Specialists on all facets of Adjudications.
  • Assign staff job responsibilities including hearing assignments, customer call-backs, answering emails and responding to complaints.   
  • Review existing cases for accuracy and timeliness.
  • Perform BTQ (Benefit, Timeliness and Quality) reviews in accordance with USDOL performance measures.

This is a full-time, first shift, Monday through Friday position. The candidate will be required to work in the office a minimum of 2-3 days per week.

Selection Plan

Please be advised this is a promotional opportunity for employees in the Department of Labor.  The selected employee will be promoted by reclassification in his or her position.  This is NOT A VACANCY and, therefore, merit system and reemployment rules do not apply.

Candidates selected for interview must provide the following at the time of interview:  Last two performance appraisals.  

Failure to provide the required documents or submit your application accurately and on time, will eliminate you from the recruitment process.  

Questions pertaining to this recruitment, please contact Jennifer Neumann:


CENTRAL OFFICE: In the Department of Labor this class is accountable for leading and coordinating the activities of a program or sub-unit within various functional areas or programs.

FIELD OFFICE: In a Department of Labor Job Center/Connecticut Works Center or other field location this class is accountable for supervising staff providing customer service in the areas of basic services, adjudications, employer services and/or employment planning.


CENTRAL OFFICE: Assists program manager and/or supervisor in planning and coordination of activities in assigned program areas; leads program development and implementation initiatives; assists in development of agency wide plans; serves as a resource and provides support to direct service providers; functions as a team leader; monitors program(s) and/or functional areas ensuring goals met; identifies problems in assigned areas and oversees development of corrective action plans to effect resolution; acts as a resource and facilitator to teams and provides problem solving guidance on a routine basis; monitors program performance indicators to continually assess adequacy of service delivery in terms of customer perceived quality, timeliness and compliance with legal mandates and agency objectives; analyzes reports detailing unit performance in relation to team activities and develops and recommends corrective action as needed; assesses need for staff development and conducts or arranges for training; oversees development of procedural manuals and informational memorandums; leads customer and/or public relations activities as assigned; participates in personnel matters affecting subordinate employees; reviews, interprets, analyzes and adapts state and federal legislation or regulations to determine need for new or revised policies, procedures or regulations; may have accountability as resource specialist for a designated program of service or providing staff support statewide for a program or service of agency; may lead in development of grants and contracts;may serve as liaison to state or federal agencies with jurisdiction over program; may review referee reversals of administrator decisions and draft appeals as appropriate; may oversee monitoring and evaluation process for sub-unit or participate in overall statewide monitoring activities; may oversee provision of data processing and automation support activities; may assist in research and drafting of department regulations including conducting public hearings relating to that process; performs related duties as required.

FIELD OFFICE: Schedules, assigns, oversees and reviews work of staff; provides staff training and assistance; conducts performance evaluations; determines priorities and plans unit work; establishes and maintains unit procedures; develops or makes recommendations on development of policies and standards; acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures; assists Job Center/Connecticut Works Center Director in planning and administrative coordination of multiple unemployment compensation benefit programs, Wagner Peyser services and employment and training programs; provides oversight with regard to scheduling and determines unit staffing requirements; prepares reports and correspondence; maintains adequate controls over pending casework and ensures balanced levels of services within Job Center/Connecticut Works Center; ensures effective application of pertinent laws, regulations and procedures; acts as a resource and facilitator to teams and provides problem solving guidance on a routine basis; monitors program performance indicators to continually assess adequacy of unit service delivery in terms of customer perceived quality, timeliness and compliance with legal mandates and agency objectives; analyzes reports detailing Job Center/Connecticut Works Center performance in relation to unit activities and develops and recommends corrective action as needed; participates in development of long range planning aimed at meeting agency and Job Center/Connecticut Works Center goals; interviews prospective employees and makes hiring recommendations; assists in preparation of Job Center/Connecticut Works Center annual plan of service; assists Director in budget formulation and oversight; may act as a representative of Job Center/Connecticut Works Center for community or public relations contacts; may function as office manager in absence of Director; performs related duties as required.


Considerable knowledge of relevant agency policies and procedures; considerable knowledge of relevant state and federal laws, statutes and regulations; knowledge of management principles and techniques; knowledge of labor market trends and conditions; knowledge of effective interviewing techniques; considerable oral and written communication skills; considerable interpersonal skills; problem solving skills; ability to analyze and interpret laws, regulations, legal precedents and court decisions; ability to assess staff training needs and conduct training; supervisory ability.


Eight (8) years of technical level experience performing Job Service, Unemployment Insurance or Employment and Training functions.


One (1) year of the General Experience must have been in an advanced working level capacity at the level of Labor Department Adjudications Specialist, Labor Department Business Services Specialist, Labor Department Career Development Specialist or Labor Department Resource Associate.


1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to maximum of four (4) years for a Bachelor's degree.

2. A Master's degree in public administration, business administration or a closely related field may be substituted for one (1) additional year of the General Experience.


1. Incumbents in this class assigned to veterans program positions will be required to meet the qualifications set forth in Title 38, i.e. must be veterans, preferably disabled veterans, or other qualified, eligible persons. Any employee who bumps a Labor Department Programs and Services Coordinator in a veterans program position must meet the eligibility requirements under Title 38.

2. Incumbents in this class may be required to speak a foreign language.

3. Incumbents in this class may be required to travel.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.