Connecticut StateDepartment of Administrative Services

Director of Unemployment Insurance Field Services & Adjudications

Recruitment #201007-5082MP-001


The State of ConnecticutDepartment of Labor (DOL) is committed to protecting and promoting the interests of Connecticut workers. In order to accomplish this in an ever-changing environment, we assist workers and employers to become competitive in the global economy. We take a comprehensive approach to meeting the needs of workers and employers, and the other agencies that serve them. We ensure the supply of high-quality integrated services that serve the needs of our customers.

The DOL has a current opportunity for the Director of Unemployment Insurance Field Services and Adjudications.  This person will be responsible for directing the statewide operations of the UI Field Services and Adjudications.

This is a full time, first shift, Monday through Friday position.

Selection Plan

This position is competitive. 

In order to be considered for this job opening, you must be a current State of CT employee of the Department of Labor, who has permanent state status*, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application.

*For employees in the classified service, permanent status is obtained after successful completion of a working test period.  For employees in the unclassified service, permanent status is obtained after serving in a position for at least six months (full-time or full-time equivalent).

Questions pertaining to this recruitment, please contact Jennifer Neumann:


In the Labor Department, Unemployment Insurance Division, this class is accountable for directing the statewide operations of UI Field Services and Adjudications.


Directs the staff and operations of the section including nine field offices; coordinates, plans and manages section activities; formulates program goals and objectives; develops or assists in the development of related policy; interprets and administers pertinent laws; evaluates staff; prepares or assists in preparation of section budget; maintains contacts with individuals both within and outside the section who might impact on program activities; ensures compliance with all federal and state unemployment compensation laws and regulations; ensures compliance with federal levels of achievement in benefits, timeliness and quality; serves as administrative head of adjudications; oversees the adjudication of appeals on Unemployment Insurance eligibility; consults with adjudicators in field on difficult cases; coordinates activities with Call Center Directors; performs related duties as required.


Considerable knowledge of and ability to apply management principles and techniques; considerable knowledge of relevant state and federal laws, statues and regulations; considerable knowledge of labor problems with particular reference to unemployment; considerable knowledge of quasi-judicial procedures, rules of evidences and judicial rules of procedure for administrative agencies; considerable interpersonal skills; considerable oral and written communication skills; considerable ability to interpret and apply pertinent laws, regulations and legal decisions; considerable ability to review decisions for integrity based on findings of fact, evidence and applicable laws, regulations and rulings.


Nine (9) years' experience in the area of Unemployment Insurance adjudications and field services.


Two (2) years' of the general experience must have been in a supervisory capacity. For state employees this is the level of Labor Department Programs and Services Coordinator.


1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in a closely related field may be substituted for one (1) additional year of the General Experience.
3. A law degree may be substituted for one (1) additional year of the General Experience.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.