Database User Liaison

The State of Connecticut, Department of Children and Families (DCF), has a mission of partnering with communities and empowering families to raise resilient children who thrive.  

Are you passionate about helping others and making a difference?  Do you enjoy troubleshooting and providing customer support? If so, we want you to join us!  

The Department of Children and Families (DCF) is seeking a highly motivated Database User Liaison to serve as the first line of support to staff with our CT-KIND and LINK database. Database User Liaison responds to staff inquiries about database issues; troubleshoot data entry problems with staff; determine nature of staff problems (data entry issue or program bug); and test changes from information technology staff to database application. As we begin the work of CT-KIND, it is important that the ideal candidate be able to manage a certain level of ambiguity and change.  

The ideal candidate will have:  

• Strong attention to detail;
• Excellent problem-solving skills;
• Ability to cultivate and retain relationships;
• Excellent communication skills, both written and oral;
• Ability to document activities;
• Ability to think creatively.  

Database User Liaison positions are situated in our Central Office location of 505 Hudson Street, Hartford, CT. These positions will be full-time, 40 hours per week, Monday-Friday, 8:00 a.m. – 5:00 p.m. This individual will be required to travel and support projects in regional offices as needed.  

We look forward to you joining our dynamic team!

In order to be considered for this job opening, you must be a current State of CT employee, who has permanent state status*, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application.   

*For employees in the classified service, permanent status is obtained after successful completion of a working test period.  For employees in the unclassified service, permanent status is obtained after serving in a position for at least six months (full-time or full-time equivalent).  

Please ensure that your application is complete and you have included your resume in the “Resume Tab” of your application as you will be unable to make revisions once you submit your application into the JobAps system.  Individuals considered for interview will be required to submit additional documentation supporting their qualification(s) for this position.  These documents may include performance reviews, attendance, supervisory references, college transcripts, licensure, etc.  You do not have to attach these documents to your application.               

Should you have questions pertaining to this recruitment, please contact Julie Barker, at Julie.Barker@ct.gov. or (860)785-4489.

In the Departments of Children and Families, Emergency Services and Public Protection and Veterans Affairs, this class is accountable for independently performing a full range of tasks associated with serving as a resource to agency staff on the proper use of an agency wide database application.

Serves as first line of contact for staff using database; responds to staff inquiries about database; troubleshoots data entry problems with staff; determines nature of staff problem (data entry issue or program bug); routes technical issues to appropriate information technology staff; assists staff with data entry of information; guides staff through data entry screens and fields; forwards programming problems to information technology staff; tests changes from information technology staff to database application; recommends changes for efficient screen flow; identifies deficiencies in processing while testing database revisions; tracks user issues, including issues found while testing the application; trains staff on database use and changes; serves as a liaison between agency users and information technology staff for system enhancements; performs related duties as required.

Considerable of knowledge of agency specific processing methodology; knowledge of office systems and procedures; knowledge of applications, functions and procedures related to agency; knowledge of agency specific terminology; interpersonal skills; oral and written communication skills; ability to read, comprehend and apply procedural guidelines; ability to articulate ideas and information effectively; ability to perform research assignments; ability to examine documents for accuracy and completeness; considerable ability to operate office equipment including personal computers, computer terminals and other electronic equipment; ability to operate office suite software.

Three (3) years of clerical experience.

One (1) year of the General Experience must be at the level of Office Assistant at the agency with the database application or in the operation of electronic telephone systems.

Preference will be given to candidates who possess:

• Experience with LINK database, navigating, searching, pulling reports.
• Experience with customer support.
• Experience with data entry, data quality reviews and data validation.
• Strong MS Office skills (Word, Excel, PowerPoint).

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.