Telecommunications Dispatcher

The State of Connecticut, Department of Mental Health and Addiction Services (DMHAS), is a health care agency whose mission is to promote the overall health and wellness of persons with behavioral health needs through an integrated network of holistic, comprehensive, effective, and efficient services and supports that foster dignity, respect, and self-sufficiency in those we serve.

Do you want to make a difference while participating in a dynamic and reciprocal health care environment in the public sector?  If so, we have an excellent opportunity for you to join our hospital’s team!  

The DMHAS, Office of the Commissioner (OOC) seeks qualified individuals for two (2) positions of Telecommunications Dispatcher within the Safety Services Division.  These positions are located at Connecticut Valley Hospital (CVH), 1000 Silver Street, Middletown, CT 06457.  The shift and schedule are to be determined.  The rotation is every other weekend off.  These are full time positions, 40 hours weekly and are non-hazardous duty. The position numbers are 76830 & 125995.

Discover the opportunity to:

• Be a member of a vibrant communications team who provides high quality services to our population;
• Build relationship with other personnel and get the job done effectively;
• Utilize your skills and knowledge to enhance department functions; and
• Learn and monitor various telecommunication systems. 

Our employees participate in a generous and competitive benefits plan that includes healthcare coverage, a retirement plan as well as paid time off!

This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion, and merit employment rules. Candidates who meet the Minimum Qualifications - as listed on the job opening - will be considered for this role, as determined by qualifications stated on the submitted application.

Due to the volume of applications anticipated, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be provided through your JobAps portal account.

Please ensure that your application is complete and you have included your resume in the “Resume Tab” of your application as you will be unable to make revisions once you submit your application into the JobAps system.  Individuals considered for interview will be required to submit additional documentation supporting their qualification(s) for this position. These documents may include performance reviews, attendance, supervisory references, college transcripts, licensure, etc.  You do not have to attach these documents to your application.   

Applications to this recruitment may be used for future vacancies.

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error. 

Should you have questions pertaining to this recruitment, please contact Doreen Clemson at Doreen.Clemson@ct.gov or (860) 785-9855.

At the Connecticut State University System, Department of Mental Health and Addictions Services, Connecticut Valley Hospital and the University of Connecticut Health Center this class is accountable for providing a communications link between agency units and/or divisions, other public safety agencies and the public.

Receives, transmits and relays police, fire, medical and other emergency information to and from appropriate personnel; provides appropriate dispatch responses to calls such as: traffic accidents and injuries on state property and police, fire and medical emergencies; determines and evaluates emergency or non-emergency situations, prioritizes and takes appropriate action including interpreting and relaying information to offsite personnel; operates communications equipment such as: computer, radio, telephone and related communications equipment; operates computer assisted dispatch (CAD), National Crime Information Center (NCIC) and Connecticut On-Line Law Enforcement Communications Teleprocessing (COLLECT) systems; operates VOTER system to determine radio transmission capability; monitors various cameras and alarm systems within the agency complex; logs communications received during shift and maintains records for purpose of ready identification; advises other agencies on incidents of special concern; contacts and may coordinate with agency units and/or outside agencies such as: State Police and local public safety agencies; independently responds to calls from the general public and refers to appropriate personnel; may monitor other state and local police, fire and medical radio frequencies; may perform varied clerical and statistical work; performs related duties as required.

Knowledge of and ability to operate and monitor communications equipment; knowledge of terminology and coding used in radio communications; knowledge of and ability to interpret and apply state and federal laws, statutes, regulations and procedural guidelines relating to communications; interpersonal skills; computer keyboarding skills; ability to listen and communicate calmly, effectively and courteously in emergency and non-emergency situations; ability to speak proper English and enunciate clearly; ability to function and react calmly, effectively and efficiently under stress; ability to think and act quickly in emergency situations with judgment and discretion; ability to exercise discretion in handling confidential information; ability to follow oral and written instructions; ability to maintain records.

One (1) year of experience in dispatching and operation of communication equipment.

Preference will be given to candidates who:

• Possess a minimum of two years’ experience performing dispatching and record keeping functions for an organized Police Department; and
• Possess experience with Computer Aided Dispatch (CAD) system.

1. Incumbents in this class may be required to possess and retain certification as a Telecommunicator.

2. Incumbents in this class may be required to receive within three (3) months of appointment and retain certification in NCIC and COLLECT systems.

3. Incumbents in this class may be required to work a schedule that includes weekends, evenings and holidays.

In addition to the checking of references and facts stated in the application a thorough background investigation of each candidate may be made before persons are certified for permanent appointment.

A physical examination may be required by the appointing authority. Applicants for this class must possess normal hearing and vision.

Incumbents in this class may be required to work in tiring positions for long periods of time.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.