Information Technology Supervisor (40 Hour)

Are you a dedicated IT professional with experience providing highly efficient and effective technical support? Can you help us ensure our website maintenance, hardware computers, mobile devices, cloud infrastructure, data network, data security, and phone system services are free from disruption?

Are you passionate about helping people tackle problems? Do you seek an opportunity to lead your own unit of dynamic IT professionals in a large state agency?

If so, we would love to hear from you. The State of Connecticut Department of Transportation (DOT) is searching for a full time Information Technology Supervisor (40 hour) to join our Information Technology (IT) team in the Bureau of Finance & Administration, Division of Technology Services.  This position is 40 hours per week with a Monday through Friday schedule, and will occasionally require evening or weekend hours. 

Your Role:

As the supervisor of four critical IT technical support units, you will play a key role in the day-to-day operation of various computer, networking, cloud environment, and telephone systems agency-wide. For specific duties please see the "Examples of Duties" section below. 

About Us:

We are one of the largest agencies with over 3,000 employees statewide. Our mission is to provide a safe and efficient intermodal transportation network that improves the quality of life and promotes economic vitality for the State and the region. Our vision is to lead and encourage a forward-thinking and responsive IT team, striving to exceed customer expectations. 

The DOT offers a competitive starting salary and excellent State benefits package including health/dental insurance, generous paid time off, retirement plan, and a multitude of other benefits. We are centrally located in Newington with easy access from major highways and by public transportation.  

Play the video below to see what it's like to be a state employee:

In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application.

You MUST select "Newington" or "ALL" in the work location section of the application. 

Applicants must include a resume within the "Resume Tab" of their application.  Ensure that your application is complete before submitting it. 

Applicants will be unable to make revisions once their application is submitted into the JobAps system.  Applicants who submit and subsequently withdraw their application will not be able to resubmit for the same posting. 

Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position. 

The candidate pool resulting from this posting may be used to fill future Information Technology Supervisor vacancies that may occur in the Bureau of Finance & Administration, Newington in the next twelve (12) months. 

Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at www.ct.gov/ethics. 

Due to the large volume of applications received, we are unable to provide confirmation of receipt of status during the recruitment process.  Updates will be available through your JobAps portal account.  Should you have any questions pertaining to this recruitment please contact Catherine Downey at Catherine.Downey@ct.gov. Reference PCN 31575.

In a state agency major Information Technology (IT) operational environment, this class is accountable for supervising staff and overseeing the planning, analysis, design, selection, installation and implementation of information systems and applications.

The information Technology Supervisor oversees the following IT technical support units: Helpdesk, Desktop and mobile computers support, data and voice network support.  This supervisor is responsible for tracking, measuring and evaluating staff performance as well as its responsiveness and efficacy of the day-to-day technical support provided to the agency.  The Information Technology Supervisor oversees technical projects and all technical activities involved in DOT Construction projects such as network infrastructure enhancements, replacement or removal.  Oversees infrastructure upgrades and equipment replacements due to the end of life (EOL). Tracking software licenses and software subscription installations, software license and software subscription maintenance and the test and maintenance of a disaster recover plan.  In addition, the IT supervisor must take immediate action to repair any technical issues as they arise to allow the department's optimal performance. 

Considerable knowledge of relevant agency policies and procedures; considerable knowledge of principles and techniques of systems analysis, design, development, and computer programming; considerable knowledge of principles of information systems; considerable knowledge of principles and theories of business and planning functions; considerable knowledge of programming languages; considerable knowledge of project management principles and techniques; considerable knowledge of principles, problems and techniques of data processing and data communication operations; considerable knowledge of data processing and data communications equipment and diagnostic tools; considerable knowledge of methods and procedures used to conduct detailed analysis and design of computer systems; considerable knowledge of principles of complex computer operating systems; considerable knowledge of principles and techniques of business information systems re-engineering; considerable knowledge of principles and techniques of programming; considerable knowledge of network protocols and architecture; considerable knowledge of practices and issues of system security and disaster recovery; considerable knowledge of application's system development principles and techniques; considerable knowledge of principles and practices of data base management; considerable interpersonal skills; considerable problem solving skills; considerable oral and written communications skills; considerable technical problem solving skills; considerable analytical skills; considerable ability to prepare correspondence, manuals, reports and documentation; considerable ability to analyze and resolve operational and communications problems; considerable ability to analyze and debug complex software programs; considerable ability to identify, analyze and resolve complex business and technical problems; supervisory ability.

Nine (9) years of experience in information technology (IT) operations, programming, systems/software development or IT related support area.

1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling six (6) months of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience.

• Knowledge of IT business operations ( Networking Data and VoIP support, Helpdesk, Mobile devices support);
• Personnel Management;
• Project Management - MS Project;
• SharePoint administration and development;
• Office 365 administration;
• Experience with Electronic Signature and Azure Management. 

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.