The State of Connecticut Department of Administrative Services (DAS)/Bureau of Enterprise Systems and Technology (BEST)/Workforce Technology Division is looking to hire an O365 Messaging Administrator (IT Analyst 3) to work with the Messaging Services Team comprised of statewide applications and tools for Exchange Online, Exchange Online Protection (connection filtering, anti-malware, policy filtering and anti-spam filtering) and to introducing new products and services within the Microsoft cloud offerings.
The O365 Messaging Administrator will be responsible for the care, enhancement and support of the email and messaging environment. The environment is a hybrid configuration consisting of on-premise Microsoft Exchange and O365 Azure-based cloud email. The ideal candidate will have experience working in both on-premise and cloud-based email environments.
This is a 35 hours per week position working Monday through Friday located in Hartford on 55 Farmington Avenue.
Applications to this recruitment may be used for future vacancies.
All applicants must include a resume within the "Resume Tab" of their application.
Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, performance reviews, attendance records, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency. Applicants must meet the minimum qualifications as indicated to apply for this position.
State employees currently holding the above title or those who have previously attained permanent status in this class may apply for a lateral transfer.
Questions about these required documents or any other phase of this recruitment should be directed to the hiring agency's human resources office: Raisa Capellan at Raisa.Capellan@ct.gov.
PURPOSE OF JOB CLASS (NATURE OF WORK)
In a state agency Information Technology (IT) environment, this class is accountable for performing the most complex and technical support work and/or acting as a working supervisor of Information Technology Analysts engaged in information systems development or technical support.
EXAMPLES OF DUTIES
This position will be responsible for:
- Day to day administration of Exchange Online accounts
- Working with Active Directory
- Working with email relay and email application configuration
- Working with Exchange Online Protection application
- Supporting Mobile Device Management
- Working with and supporting Microsoft Intune
- Working with E-Discovery and Legal Hold
- Tracking and closing assigned Incidents and/or Service Requests
- Writing procedures and documentation for processes to aid in troubleshooting
- Other related duties as assigned.
KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of principles and techniques of systems analysis, design, development, and computer programming; considerable knowledge of principles of information systems; considerable knowledge of principles and theories of business and planning functions; considerable knowledge of programming languages; considerable knowledge of project management principles and techniques; considerable knowledge of principles, problems and techniques of data processing and data communication operations; considerable knowledge of data processing and data communications equipment and diagnostic tools; considerable knowledge of methods and procedures used to conduct detailed analysis and design of computer systems; considerable knowledge of principles of complex computer operating systems; knowledge of principles and techniques of business information systems re-engineering; knowledge of network protocols and architecture; knowledge of practices and issues of systems security and disaster recovery; knowledge of applications systems development principles and techniques; knowledge of principles and practices of data base management; considerable interpersonal skills; considerable oral and written communication skills; considerable problem solving skills; considerable technical problem solving skills; considerable analytical skills; considerable ability to prepare correspondence, manuals, reports and documentation; considerable ability to analyze and resolve operational and communications problems; considerable ability to analyze and debug complex software programs; considerable ability to identify, analyze and resolve complex business and technical problems; some supervisory ability.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Seven (7) years of experience in information technology (IT) operations, programming, systems/software development or another IT related field.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
One (1) year of the General Experience must have been at the full
professional working level with responsibility for performing a full range of
complex technical support functions in such areas as: assisting in the design,
implementation and management of a major communications network; providing
technical and administrative support for a wide area network (WAN) or
mini-computer system; assisting in the installation and maintenance of major
sub-systems or installing and maintaining other host and/or network software; participating
in the design and development of system applications; serving as a project
coordinator responsible for coordinating the design, development, programming
and implementation of moderately complex information systems projects;
performing any closely related complex technical support function.
NOTE: For state employees this is interpreted at the level of
Information Technology Analyst 2.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling six (6) months of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience.
The successful candidate will possess:
3 years’ experience with Microsoft O365 administration
3 years’ experience with Microsoft O365 Tennant
3 years’ experience with Exchange administration consoles
Experience using scripting tools
7 years’ of Active Directory experience
5 years’ System Center Configuration Manager (SCCM) experience
Experience developing and providing training on Information Technology applications
Experience providing both on-site and remote troubleshooting support
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.