Connecticut StateDepartment of Administrative Services

Workers Compensation District Operations Supervisor

Recruitment #200731-8148AR-001


Are you passionate about a career in public service? Make an impact working for the State of Connecticut at the Workers' Compensation Commission. We are the state agency that handles the adjudication of contested workers' compensation cases.

Our mission is to provide equal access to the adjudicative process in the most expeditious manner possible. If you enjoy leading people in a legal atmosphere, this position could be for you!

The District Operations Supervisor is responsible for:

  • Supervising the overall operation of the office and learning how to perform the jobs done by the staff;
  • assigning and reviewing the work of the staff;
  • assisting with the recruitment and selection process and participating in interviews for vacancies in the assigned district;
  • acting as the district's liaison with the Chairman's office, claimants, attorneys, insurance representatives and other parties and the commissioners;
  • working with the schedulers to ensure that cases are moving forward appropriately;
  • troubleshooting and resolving unusual or particularly difficult problems brought forward by the staff.

This position reports directly to the Chairman (agency head) and provides the opportunity to interact with a wide variety of people every day and to work closely with the Commissioners.

This position is located in our Waterbury District Office in the Rowland Government Center on West Main Street. The hours are Monday - Friday, 7:45 a.m. to 4:30 p.m. (40 hours per week).

Questions regarding this recruitment should be directed to  or (860) 493-1518.


In the Workers Compensation Commission this class is accountable for managing and overseeing the operations of the district office, the claims process of injured employees and the dispute litigation resolution process of the Commission.


Schedules, assigns, oversees and reviews work of staff; provides staff training and assistance; conducts performance evaluations; determines priorities and plans unit work; establishes and maintains unit procedures; develops or makes recommendations on development of policies and standards; acts as liaison with operating units, agencies and outside officials regarding unit policies and procedures; prepares reports and correspondence; troubleshoots and resolves problems related to Commission hearings; assists in planning and implementation of policies and procedures; serves as liaison with claimants; attorneys, insurance company representatives, employers, investigators and Commissioners; responds to oral and written inquiries from attorneys, insurance company representatives, claimants, etc.; schedules hearings; processes all commission legal and record keeping functions; manages Commissioner's caseload and pending litigation schedule; identifies and resolves scheduling backlog; performs general business functions such as purchasing, mail operations, receiving and inventory control; coordinates and responsible for all aspects of office including security, complying with lease terms, parking, maintenance and custodial services; may make recommendations on policies or standards; performs related duties as required.


Considerable knowledge of relevant state and federal laws, statutes and regulations, knowledge of principles and practices of public administration; knowledge of Workers’ Compensation injury procedures in public and private sectors; knowledge of legal practices and procedures in Connecticut; knowledge of legal hearing procedures; knowledge of legal research procedures and terminology; knowledge of office procedures such as personnel and payroll practices and purchasing procedures; considerable interpersonal skills; considerable oral and written communication skills; ability to comprehend and apply statutes, regulations and administrative policies and procedures; ability to deliver presentations for external and internal groups; ability to utilize computer software; supervisory ability.


Six (6) years of experience in an administrative capacity in an office dealing with dispute resolutions and applying statutes regulations on a daily basis.


Two (2) years of the General Experience must have been at the paraprofessional level requiring extensive use of independent judgment in the application of policies and procedures.


1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (l/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in public administration, business administration or a closely related field may be substituted for one (l) additional year of the General Experience.


Preference will be given to candidates who possess:

  • Experience supervising employees and handling the operations of a lively office;
  • Experience in a law firm or insurance company handling workers' compensation cases;
  • Proven track record of successful interactions with people of varying backgrounds.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.