Information Technology Technician (40 Hour)

The State of Connecticut, Office of the Attorney General (OAG) was officially created by the Connecticut General Assembly in 1897.  The Connecticut Constitution and General Statutes authorize the Attorney General to represent the interests of the people of the State of Connecticut in all civil legal matters involving the state to protect the public interest, and to serve as legal counsel to all state agencies. 

We are hiring for a permanent, full-time Information Technology Technician to work in the area of Information Technology/Administration.  This 40 hours per week position works Monday - Friday, 8:00am - 5:00pm.  Incumbents in this role may be required to work occasional evenings/weekends.

Note:  This position will be filled in accordance with reemployment, SEBAC, transfer, promotion and merit employment rules.

Please Note: You will be unable to make revisions once you submit your application for this posting to the JobAps system.

Applicants invited to interview may be required to submit additional documentation, which supports their qualification(s) for this position.  These documents may include:  performance reviews, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency.  

Should you have questions pertaining to this recruitment, please contact Sue Cavanaugh at susan.cavanaugh@ct.gov or (860) 808-5325.

In a state agency this class is accountable for performing a full range of basic technical work involving infrastructure systems support in an Information Technology (IT) environment.

Service/Help Desk: Provides a variety of user support services; provides help desk and/or problem determination services to users by responding to calls, email and personnel requests for technical support; assists users by determining and/or troubleshooting problems with network, hardware and software; escalates more complex problems to higher level information systems staff; uses hardware and/or software aids and diagnostic tools to troubleshoot network; installs and configures local and network printers, scanners and other peripherals; assists users with problems in utilizing software applications specifically regarding word processing, spreadsheets and other office productivity software; acts as liaison between users, information systems support staff and vendors; provides user support training; maintains materials such as manuals, user guides and training materials; performs, coordinates or assists in purchasing, acquisition, installation, placement, storage, maintenance, inventory and distribution processes of information systems equipment and software products; maintains service logs and/or on-line trouble logs, inventories of computer and/or voice equipment and diagrams; performs related duties as required.

Production Control: Assists other technical staff in the preparation of operational documentation; performs basic technical data control functions associated with job stream maintenance in a mainframe or server based system environment; analyzes and resolves basic technical problems related to job control language (JCL), job streams, tape management and associated functions; performs related duties as required.

Knowledge of functioning and use of information systems and technology; knowledge of IT equipment; knowledge of help desk management tools and utilities; knowledge of computer operations and methods of preparing work for processing; knowledge of data control functions specific to job stream maintenance and documentation; basic knowledge of concepts of network and microcomputer operating systems; interpersonal skills; oral and written communication skills; technical problem solving skills; logic and analytical skills; ability to install and maintain microcomputer hardware, software and basic network components; ability to analyze and troubleshoot simple operational and data communications problems; ability to prepare and maintain records, logs and reports.

Three (3) years of experience in information technology (IT) operations support or another IT related support area.

NOTE: For State employees this is interpreted at the level of Data Processing Operations Support Specialist 1.

1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling six (6) months of experience to a maximum of two (2) years.

2. For State employees one (1) year as an Information Technology Technician Trainee may be substituted for the General Experience.

Preference will be given to candidates with experience assisting staff with a wide breadth of technical issues (i.e. troubleshooting), especially in a legal setting.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.