Social Services Liaison Officer

The State of Connecticut, Department of Mental Health and Addiction Services (DMHAS) is a health care agency whose mission is to promote the overall health and wellness of persons with behavioral health needs through an integrated network of holistic, comprehensive, effective, and efficient services and supports that foster dignity, respect, and self-sufficiency in those we serve.

Please ensure that your application is complete and you have included your resume within the "Resume Tab" of your application. You will be unable to make revisions once you submit your application into the JobAps system. At any point during the recruitment process, applicants may be required to submit additional documentation which supports their qualification(s) for this position. These documents may include performance reviews, attendance, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency. You do not have to attach these documents to your application submission.

In the Department of Social Services and the Department of Mental Health and Addiction Services, this class is accountable for dispensing program information to clients and the public which may include resolving complaints concerning departmental programs and policies.

DEPARTMENT OF SOCIAL SERVICES: Responds to complaints and questions from recipients, applicants and the general public and attempts to resolve problems which have gone beyond district office level; researches and provides requested information to government officials, agency representatives, attorneys and others; contacts staff and field program personnel to obtain information in order to make proper referrals of citizens; verifies eligibility of recipients for providers of medical services; assists in training new personnel of section; oversees activities of section in absence of supervisor; performs related duties as required.
DEPARTMENT OF MENTAL HEALTH AND ADDICTION SERVICES: Interviews clients and obtains client information relating to the eligibility criteria of various programs; identifies additional information and documentation which will be needed by social service agencies to determine eligibility for various benefits; assists clients with applying for federal, state and municipal social service benefits by completing application forms and ensuring that required documentation is provided to meet eligibility requirements; provides information on public assistance programs to clients, social services agencies, attorneys and the public; enters case eligibility information into a database; reviews eligibility re-determinations to ensure clients receive the correct benefits; performs related duties as required.

Considerable knowledge of social service programs, policies and procedures; considerable knowledge of programmatic eligibility requirements; considerable knowledge of available financial assistance and social services resources; interpersonal skills; considerable oral and written communication skills; some interviewing ability; some supervisory ability.

Five (5) years of experience in a social services agency involving direct client contact, investigative or eligibility determination activities.

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. For State employees, two (2) years of experience as a Social Services Trainee with the target class of a Social Services Liaison Officer may be substituted for the General Experience.

Our preferred candidate will:

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.