Connecticut StateDepartment of Administrative Services

Information Technology Subject Matter Expert (40 Hour)

Office of Information Management

Recruitment #200724-7607FD-JH



The State of ConnecticutDepartment of Energy and Environmental Protection (DEEP) is charged with conserving, improving and protecting the natural resources and the environment of the state of Connecticut as well as making cheaper, cleaner and more reliable energy available for the people and businesses of the state. The agency is also committed to playing a positive role in rebuilding Connecticut’s economy and creating jobs and to fostering a sustainable and prosperous economic future for the state.

DEEP's Office of Information Management is currently seeking to promote an agency employee to an Information Technology Subject Matter Expert. This position will provide advanced technical skills, guidance, and oversite in support of all agency server and desktop virtualization infrastructure, projects, and initiatives.


The position will be located at DEEP Headquarters, 79 Elm Street, Hartford, CT  06106.  This is a 40 hour per week, Monday – Friday, from 8:00-am to 5:00 pm (flexible).

Applicants must include a resume within the "Resume Tab" of their application.

This posting MAY require completion of additional Referral Questions (RQs) which will be sent to you via email after the closing date. Please regularly check your email for notifications. Please also check your Junk or SPAM Folders, as emails may inadvertently end up there.

Applicants invited to interview will be requested to supply the following:  Current State Employees- Last two (2) performance appraisals.

You must reply by the deadline indicated on the notification or you will be automatically disqualified from consideration.

Questions about this position should be directed to the hiring agency's human resources office: DEEP Human Resources.  (860)424-3006

Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.

Selection Plan

This position is competitive. Open to Agency employees only.  

In order to be considered for this job opening, you must be a current State of CT employee of the Department of Energy and Environmental Protection, who has permanent state status*, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

*For employees in the classified service, permanent status is obtained after successful completion of a working test period.  For employees in the unclassified service, permanent status is obtained after serving in a position for at least six months (full-time or full-time equivalent).

Please be advised this is a promotional opportunity for employees in the recruiting agency. The selected employee will be promoted by reclassification in his or her   position. This is NOT A VACANCY and, therefore, merit system and reemployment rules do not apply.



In a state agency supporting a highly complex Information Technology (IT) environment this class is accountable for functioning as a Subject Matter Expert in one of the following functional IT areas: networking, security, systems development, systems programming or database administration. This class also provides technical leadership and consultation in the areas of architecture, application design, systems programming, system integration, and/or database management OR the analysis, development and operational support of highly complex technologies affecting multiple infrastructure areas.


Acts as a full project manager; participates in the development of architectural designs; recommends policies, procedures, and associated technical implementation standards; researches, designs, analyzes, develops and enhances new and highly complex infrastructure projects in support of agency information systems; participates in the design and configures infrastructure systems that optimize information access capabilities and ensure the security and integrity of these systems; provides consulting in a technology area, such as IT Security, Network Architecture (including LAN/WAN design), Platform Architecture (including mainframe and desktop hardware and software selection), Middleware Architecture (including messaging and Physical Data Architecture); acts as a consultant to management and individual employees regarding area of expertise including technical leadership and consultation in the areas of architecture and application design, systems programming, system integration, and/or database management or the analysis and development of highly complex technologies affecting multiple infrastructure areas; serves as Subject Matter Expert on various IT project teams; researches and analyzes technology trends and assists in the development of infrastructure technology strategy and standards; troubleshoots existing infrastructure systems to identify errors or deficiencies; recommends and implements software, hardware and configuration changes to improve system performance; participates in defining architecture and technology standards to optimize system performance and integrity; participates in long-term infrastructure technology strategy development and planning; recommends new tools, technologies, and platforms to be implemented; assists in the development of a comprehensive disaster recovery plan; provides technical leadership; provides assistance with escalated Tier III support issues; works on multiple projects including complex integration efforts and transitioning applications to new technologies; defines and develops the project scope of multiple complex projects; makes recommendations towards buy versus build decisions surrounding applications; designs component architectures, making use of multiple tiers to provide insulation to changes from application interfaces and databases; participates in the evaluation and selection process for application packages to meet solutions; recommends testing tools, middleware, and database management systems; document changes to architecture and conversion plans; develops and maintains system and application architecture diagrams; assists in organization wide data modeling and database design; participates in the definition of data architecture standards, policies and procedures for the organization structure, attributes and nomenclature of data elements; assists in the design and construction of data architectures, operational data stores, and data marts; performs related duties as required.

The Virtualization Subject Matter Expert responsibilites include, but not limited to:

 ·         Providing in-depth technical knowledge and expertise in datacenter and desktop virtualization

·         Planning and implementing a virtual infrastructure that is stable, efficient and flexible

·         Establishing the overall technical direction needed to support DEEP’s current and future computing needs

·         Evaluating, engineering and deploying new technology including hardware, software, and cloud solution

·         Designing overall VDI solutions, conduct planning, requirements analysis, pre and post implementation

·         Supporting and administering virtual environments including activities such as design, maintenance, optimization, and  troubleshooting

·         Monitoring virtual infrastructure health

·         Documentation of technical problems, resolutions, processes, and procedures

·         Developing and conducting training for junior staff to further develop virtualization expertise

·         Providing assistance and guidance to other technical groups within the organization

·         Evaluating and overseeing vendors from procurement through the life of the project to ensure best practices, successful implementation, and adherence to realistic time lines.

·         Coordination and communication with vendors, agency and BEST IT staff regarding project needs

·         Assisting with solving technical problems and addressing technical concerns, ideas and suggestions

·         Monitoring systems to ensure they meet both user needs and business goals



Considerable knowledge of current methods of information systems analysis, design and development; considerable knowledge of principles, practices and techniques of information technology; considerable knowledge of applications systems development principles, techniques and development; considerable knowledge of principles and techniques of computer programming and languages; considerable knowledge of principles and theories of business planning functions; considerable knowledge of project management principles and techniques; considerable knowledge of principles and techniques of systems analysis and design; considerable knowledge of computer operating systems and databases; considerable knowledge of business re-engineering process; considerable knowledge of principles of data modeling and related tools; considerable knowledge of distributed systems architecture, network, middleware and object oriented analysis; considerable interpersonal skills; considerable oral and written communication skills; considerable analytical and problem solving skills; considerable ability to develop and implement system security and disaster recovery plans; considerable ability to identify, analyze and resolve highly complex business and technical problems; considerable ability to conduct highly complex detailed analysis and design of major computer systems and networks; considerable ability to develop reports, manuals and documentation.


Nine (9) years of experience in infrastructure systems support, programming, database administration, systems/software development, networking or technical support.


Two (2) years of the General Experience must have been performing advanced technical level duties or as a working supervisor in such areas as: designing, configuring and implementing complex networks; configuring, installing and upgrading host based applications packages and host and/or operating system software; system software/application development, performing any closely related advanced technical function. 
NOTE: For state employees this is interpreted at the level of Information Technology Analyst 3.


1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling six (6) months of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience.


-In depth understanding of DEEP’s existing IT infrastructure and virtual environment

-Proficient in hyperconverged infrastructure

-Proficient in both virtualization areas:  Datacenter and Desktop

-Proficient with VMware vSphere, Horizon View,  NSX and vSan

-Familiarity with various virtual and cloud technologies

-Hands-on experience in project and vendor management

-Excellent verbal and written communication, organizational and leadership skills-

-Problem-solving aptitude



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.