|Date Opened||7/29/2020 09:00:00 AM|
|Salary||$96,352. - $123,782./year|
|Job Type||Open to Agency Employees|
|Close Date||8/5/2020 11:59:00 PM|
The Department of Revenue Services is seeking to promote/reclassify one (1) DRS employee to an Information Technology Analyst 3 (ITA-3). This internal promotional opportunity is in the Telecom Unit within the Information Systems Division. This ITA-3 position is responsible for the upgrade and ongoing maintenance of a new Telecommunications system for the entire Department of Revenue Services. This internal promotional opportunity is available to current, permanent DRS employees only, who meet all of the Minimum Qualifications outlined below. Work experiences within current and past positions within the agency may be considered in the qualification process.
The ISD Telecom Unit is responsible for all voice communications within the agency. It manages the Avaya Communications equipment, virtual hold, voicemail, call groups, and call accounting. Software upgrades, security fixes, and hardware repair are in scope. The unit is also charged with setting up new users and call groups, installing phones, and configuring the softphone application for remote workers.
This position is full-time, first shift, Monday - Friday
This opportunity is available to permanent employees of the Department of Revenue Services who meet all of the Minimum Qualifications outlined below, and is contingent on final approval by OPM.
If you are selected for an interview, you may be asked to provide additional documentation such as a resume or copies of your last two job performance reviews. Should you have any questions pertaining to this recruitment, please contact the hiring agency’s Human Resources office: Ryan J. Howe, Ryan.firstname.lastname@example.org, (860) 297-5740
All Functional Areas: Diagnoses host system problems and develops and coordinates resolutions; manages planning, analysis, design, selection, installation and implementation of new technologies; evaluates new technologies; tests and evaluates new hardware and/or software; makes recommendations for hardware and/or software purchases; determines interface and utility requirements and creates design specifications; acts as liaison to hardware and/or software vendors, system developers, programmers and management; develops and implements network and system security guidelines; makes recommendations for migration and upgrade directions; trains operators, systems developers and users on new procedures; conducts system performance analysis, tuning or storage management; conducts technical training programs for IT staff; acts as project coordinator overseeing other technical staff and support personnel; plans, coordinates and directs multiple projects of assigned staff; reviews work of assigned personnel; calculates project time and cost estimates; prepares necessary procedural specifications to meet design requirements; arranges necessary hardware and software availability; oversees hardware and software vendors; manages project budgets and schedules; reviews work of assigned Information Technology Analysts and serves as consultant and/or troubleshooter; reviews documentation work of assigned staff; communicates with business owners and management; facilitates meetings; assists in development of information technology policies, procedures and standards; participates in Request for Proposal (RFP) process; implements disaster recovery plans, assists in determining critical applications and personnel, or ensures offsite backups; defines data flow; performs related duties as required.
Working Supervisor Use: Plans unit workflow and determines priorities; schedules, assigns, oversees, and reviews work; establishes and maintains unit procedures; provides staff training and assistance; conducts or assists in conducting performance evaluations; acts as liaison with operating units, agencies, and outside officials regarding unit policies and procedures; make recommendations on policies or standards; prepare reports and correspondence; performs related duties as required.
Systems Programming: Performs the most complex duties related to application development; develops and implements system programming standards; configures and installs host-based application packages; maintains host operating systems; installs and upgrades host and/or Front End Processor (FEP) operating system software; performs other related duties as required.
Software Development: Configures and installs host-based application packages; analyzes upgrades for complex applications to determine functionality and necessary software customization; writes program specifications and systems specifications; designs forms, screens and reports; performs related duties as required.
Database Administration: Provides advanced level database support and troubleshooting; designs, installs, tunes and maintains integrity of major host-based database; leads integration efforts, transitioning applications to new technology; performs related duties as required.
Network Support: Designs and implements complex communications networks; diagnoses and resolves problems using network management systems and utilities; performs related duties as required.
IT Security: Develops, tests and maintains agency disaster recovery plans designed to restore IT system operability; develops process and procedures in support of IT Business Continuity Planning; conducts platform recoverability assessments and Business Impact Analysis (BIA) to determine and assess the impacts associated with disruptions to business functions; conduct risk analysis of IT environments by assessing administrative, technical and physical safeguards; performs IT investigations to include maintaining chain of custody procedures; performs forensics and documents detailed reports of findings; performs related duties as required.
1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling six (6) months of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience.
· Experience with Server patching and hardware maintenance
· Experience with Avaya CMS.
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.
The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.