Connecticut StateDepartment of Administrative Services

Quality Assurance Manager

Recruitment #200720-5642MP-001


The State of Connecticut, Department of Children and Families (DCF) is seeking to fill a Children and Families Quality Assurance Manager position at our Albert J. Solnit Children's Center - North Campus, a state-administered psychiatric residential treatment facility for Connecticut’s adolescents who are under the age of eighteen. The Solnit Center provides comprehensive care to adolescents with complex psychiatric profiles designed to be a bridge from hospital to home and community. The North Campus consists of four PRTF male adolescent psychiatric residential treatment facility cottages (PRTF).

The facility provides an educational program, work experience opportunities and rehabilitation including therapeutic recreation and occupational and music therapies. The Solnit Children's Center utilizes a strength based, family centered relational approach based on youth -adult partnership. The program model has been designed to focus treatment strategies which are trauma informed and gender responsive. We treat our youth and each other with dignity and respect. It is in this relational, cultural and gender-sensitive surrounding that our therapeutic milieu is based. Interdisciplinary teams develop, implement and continually assess individualized treatment plans.

The Quality Assurance Manager is a full-time, 40 hours per week, Monday-Friday position, with potential on- call responsibilities as needed. The position is located at 36 Gardner Street, East Windsor, CT. Statewide travel is required.

The position is responsible for managing and monitoring of quality assurance and quality improvement efforts in all of Solnit North's programs to comply with the requirements for accreditation of the Joint Commission and certification by DPH, and the regulatory compliance of Centers for Medicare and Medicaid Services (CMS) and Psychiatric Residential Treatment Facilities (PRTF). 

In this role, you will work with employees at all levels and must be able to work collaboratively. Responsibilities will include (not limited to):

  • ensuring compliance with regulatory standards of the Joint Commission
  • regulatory compliance with CMS PRTF
  • providing an assessment of the efficacy of practice improvement initiatives and preparing reports inclusive of data for presentations
  • program analysis
  • management and supervision of staff and programs
  • staff development
  • oversight of medical records
  • monitoring and analyzing outcomes
  • serving as a liaison between the facility and numerous stakeholders both within the agency (e.g., Regional Office leadership) and outside the agency (e.g., Beacon Health Options, advocates)

State of Connecticut employees participate in a competitive benefits plan that includes healthcare coverage, a retirement plan as well as paid time off.

Selection Plan

Please ensure that your application is complete and it includes how your experience meets the preferred qualification as listed in this posting.   (Please include your resume within the "Resume Tab" of your application.) You will be unable to make revisions once you submit your application into the JobAps system.  


At any point during the recruitment process, applicants may be required to submit additional documentation which supports their qualification(s) for this position. These documents may include performance reviews, attendance, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency. You do not have to attach these documents to your application submission.  


Questions about these required documents or any other phase of this recruitment should be directed to the hiring agency’s human resources office:  Jennifer Bradley at  


In a state facility, this class is accountable for directing, developing and implementing an organized program of quality assurance in accordance with national standards and accreditation requirements and/or regional and state quality assurance plans.


Designs and/or directs implementation and monitoring of a quality assurance and/or risk management program to comply with some or all of the following requirements as applicable to the practice setting: regional quality assurance plans, JCAHO standards, American Correctional Association standards and other accreditation bodies requirements; formulates program goals and objectives; interprets and administers pertinent laws and regulations; evaluates and trains facility staff; maintains contact with individuals both within and outside facility who might impact on program activities; prepares reports and correspondence; develops procedures to implement quality assurance programs; assists in development of regional Quality Assurance plan; conducts on-going reviews of facility programs; identifies problem areas in facility programs, recommends solutions and monitors corrective action; provides consultation services to administrative and other professional staff regarding quality assurance programs; chairs and/or participates on various committees and task forces; evaluates, revises and drafts relevant policy; directs survey participation activities and maintains continuous compliance with regulatory bodies; develops data management and data presentation strategies; performs related duties as required.


Considerable knowledge of relevant state and federal laws, statutes and regulations; considerable knowledge of applicable survey standards and practices; considerable knowledge of principles of modern psychiatric hospital or juvenile justice facility administration; considerable knowledge of classification and treatment of mental illness; considerable knowledge of research methods and statistical analysis; knowledge of and ability to apply management principles and techniques; some knowledge of principles and practices of community psychiatry and/or community corrections; considerable interpersonal skills; considerable oral and written communication skills; computer skills.


Eight (8) years of professional experience in behavioral health facility, system or research environment.

DCF FACILITY: CONNECTICUT JUVENILE TRAINING SCHOOL Eight (8) years of professional experience in a criminal justice or behavioral health facility, system or research environment.


One (1) year of the General Experience must have been a professional capacity in a behavioral health quality assurance program.

DCF FACILITY: CONNECTICUT JUVENILE TRAINING SCHOOL One (1) year of the General Experience must have been in a professional capacity in a criminal justice or behavioral health quality assurance program.


1. College training in the field of nursing, psychology, social work or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year to a maximum of four (4) years for a Bachelor's degree.

DCF FACILITY: CONNECTICUT JUVENILE TRAINING SCHOOL College training in the field of applied sociology, social and/or human services, clinical psychology, child development, criminal justice, counseling, human development and family relations, marriage and family therapy may be substituted for the General Experience on the basis of fifteen (15) semester hours equallling one-half (1/2) year to a maximun of four (4) years for a Bachelor's degree.

2. A Master's degree in the above areas may be substituted for one (1) additional year of the General Experience.


Preference will be given to candidates who have experience in the following: 

  • Quality Assurance/Performance Improvement initiatives 
  • Analyzing and reporting data to inform improvement strategies 
  • Specific Quality Management Techniques (e.g. Lean, Six Sigma) 
  • Possess a CT Clinical License (Psychologist, Marital and Family Therapist, Social Worker, Professional Counselor)
  • Evidence-based practice in a clinical or behavioral health setting 
  • Collaborating with community-based provider agencies and local systems of care 



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.