Connecticut StateDepartment of Administrative Services

Unit Supervisor

Recruitment #200616-8952CL-001


At the State of Connecticut, Department of Children and Families (DCF), we are partnering with communities and empowering families to raise resilient children who thrive. We are composed of a Central Office, 14 area offices, and 2 residential facilities, and the Wilderness School.

DCF Central Office at 505 Hudson Street in Hartford, CT, is currently recruiting for one Unit Supervisor located in the DCF Careline Background Checks Unit (BGC). This is a full-time, 40 hours per week, Monday through Friday position. The schedule hours are 8 am to 5 pm.  

The DCF Careline Background Checks Unit is solely responsible for processing all Child Protection Services (CPS) background checks on all people who are working with and want to work with children. This would include but is not limited to teachers, social workers, day care providers, bus drivers, mentors, adoptive parents, coaches, foster parents, interns, volunteers, All Mandated Reporters, civil servants that work with children and anyone and everyone who works with children. The Unit is also responsible for conducting CPS checks for out of state Child Protective Service Agencies and Adoption Agencies, as required by the Adam Walsh Act and adhering to the federal law Child Care and Development Block Grant (CCDBG) that requires the Unit to process out of state request for CPS checks on individuals applying for employment in any sort of child care positions. The Unit processes up to 217,000 requests per year.  

Responsibilities include, but are not limited to, assigning and reviewing work, performance assessment and management of staff, data collection and basic analyses. 

The ideal candidate will have: 
excellent organizational skills
excellent oral and written communication skills
ability to multitask

Employees who are new to State service will start at the minimum of the salary range. 

Selection Plan

In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

Applicants invited to interview may be required to submit additional documentation, which supports their qualification(s) for this position. These documents may include: performance reviews, supervisory references, college transcripts, licensure, writing samples/redacted reports, etc., at the discretion of the hiring agency.

This posting MAY require completion of additional referral questions, which will be sent to you via email after the closing date. Please regularly check your email for notifications. You must reply by the deadline indicated on the notification or you will be automatically disqualified from consideration. 

Should you have any questions pertaining to this recruitment, please contact Lorna Reid,, (860) 550-6504. 


In a state agency this class is accountable for supervising clerical employees involved in general clerical activities.


Determines priorities, assigns and reviews work; coordinates workflow; provides staff training and assistance; conducts performance evaluations; maintains office records; serves as liaison with other operating units, agencies, outside officials, etc.; handles counseling or disciplinary problems; develops work performance and procedural standards and guidelines; recommends staffing changes and assists in recruitment and selection of personnel; compiles data and prepares reports; develops and maintains filing systems, forms and office procedures; handles telephone and written inquiries for information and assistance; explains agency policy to staff and public; maintains inventory control; performs related duties as required.


Considerable knowledge of office systems and procedures; interpersonal skills; oral and written communication skills; ability to schedule and prioritize workflow; considerable supervisory ability; ability to read, understand and apply a variety of materials; ability to perform arithmetic computations; ability to operate office equipment which includes personal computers or other electronic equipment; ability to operate office suite software.


Four (4) years of general clerical experience.


Two (2) years of the General Experience must have involved a full range of general clerical duties as an Office Assistant, Interpreter Clerk or its equivalent.


College training may be substituted for the General Experience on the basis of 15 semester hours equalling six (6) months to a maximum of two (2) years.


Preference will be given to applicants with experience in the following: 
Processing confidential and time sensitive records and/or information such as background checks
Leading or supervising clerical/administrative support staff within the last 3 years
Microsoft Outlook, Excel (including the use of pivot tables) Power point, and Visio
Working in a high paced environment with timelines
Developing and maintaining workflow and procedural guidelines and standards
Compiling data and preparing reports
Handling and addressing telephone and written inquiries for information and assistance
Developing and maintaining positive relationships with internal and external stakeholders


Persons having responsibility for supervising or observing the behavior of inmates or custodial clients will be required to possess a high school diploma or General Educational Development (GED) certification by the time of permanent appointment.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.